It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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#22 What Makes Successful Digital Transformation? (Michael Blumberg, Blumberg Advisory Group)
Manage episode 191580951 series 1393299
Content provided by In The Know - A Customer Experience Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by In The Know - A Customer Experience Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Today, we're sitting down with Michael Blumberg (President & CEO of Blumberg Advisory Group) to discuss why digital transformation is the hot topic within the field service space. In our conversation, we talk about: - The typical barriers a company faces when trying to do digitize their business. - How enterprises can push the adoption of digital transformation within their organization. - What areas of field service will be improved by digital transformation. - How digital transformation directly impact customer experience in the field service space.
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28 episodes
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Manage episode 191580951 series 1393299
Content provided by In The Know - A Customer Experience Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by In The Know - A Customer Experience Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Today, we're sitting down with Michael Blumberg (President & CEO of Blumberg Advisory Group) to discuss why digital transformation is the hot topic within the field service space. In our conversation, we talk about: - The typical barriers a company faces when trying to do digitize their business. - How enterprises can push the adoption of digital transformation within their organization. - What areas of field service will be improved by digital transformation. - How digital transformation directly impact customer experience in the field service space.
…
continue reading
28 episodes
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Similar to In The Know - A Dispatch Podcast
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
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…
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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