How Law Firms Can Manage Conflict with Clients the Best Way


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Tanner Jones, your host and Vice President of Business Development at Consultwebs, welcomes you to another episode of the LAWsome Podcast by Consultwebs.

In today’s episode, Tanner is accompanied by Kelley Keller, the founder & president of Big Bang Legal, LLC ( Aside from practicing law, Kelley works with lawyers and small business owners who are struggling to manage conflict in their lives and work. By addressing the underlying problems that created a particular conflict in the first place, Kelley's clients are better prepared to anticipate conflict in the future and to resolve it before it escalates.

Key Takeaways:

00:19 Introduction

01:01 Most common factors that cause conflict with clients

05:51 Steps to avoid disagreements in business

08:00 How attorneys can clarify the client’s assumptions

10:35 Constructing the best fee agreements

14:12 More best practices for clear attorney-client communication

15:10 The prospect’s research process when hiring law firms

19:40 Conflicts with clients law firms should avoid

21:40 Selecting the clients that match your firm’s expertise

23:27 How to tell clients their case is not a fit for the firm

25:50 Legal communication strategies to avoid conflict

28:26 Dealing with disputes in a professional manner

31:13 Last thoughts on conflict.

Best way to contact Kelley Keller:

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200 episodes