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Going the Extra Mile
Manage episode 380037483 series 3429503
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Do you ever wonder what makes 'some' contractors stand out from the crowd? What if we told you it's as simple as 'going the extra mile' for customers? This episode is a deep dive into the contractor-customer relationship. We discuss the importance of referring other contractors, and how crucial it is to have an open and honest approach while doing so. As we share our experiences, we underscore the critical nature of alerting the customer about potential issues that may arise, which they may not be aware of, hence adding value to our service.
We also touch on the significance of being observant when in a customer's home. Life's in the details, right? Spotting a potential roof leak or an old softener could strengthen the trust a customer has in you. However, it's not just about identifying issues - we also discuss how to present solutions without being overly salesy. Finally, we broach the subject of customer safety. We explore how taking responsibility for safety, being proactive, and communicating clearly can often lead to upselling opportunities. This episode is a treasure trove of insights for contractors looking to elevate their service game. Tune in!
Send us your feedback or topic ideas over on our social channels!
Eric Aune @mechanicalhub
Andy Mickelson @mick_plumb
Check out our website: mechanical-hub.com
Chapters
1. Going the Extra Mile With Customers (00:00:00)
2. Identifying and Addressing Potential Problems (00:05:51)
3. Communication and Responsibility in Customer Safety (00:15:35)
301 episodes
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