))
When is enough, enough? Should we troubleshoot over the phone or schedule a service call?
Manage episode 382860050 series 3429503
Content provided by Eric Aune, Andy Mickelson, Eric Aune, and Andy Mickelson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Eric Aune, Andy Mickelson, Eric Aune, and Andy Mickelson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Are you walking the tightrope of remote troubleshooting? From dealing with difficult customer calls when systems fail to the tricky decision of when to inspect in-person or troubleshoot over the phone, we bring you a candid conversation about the realities of our industry. Let's take, for instance, the case of a customer with icy radiators - we'll walk you through this firsthand experience and show you how we approach such a scenario.
The balancing act doesn't end there. In our deep-dive into these complex issues, we also bring to light the delicate dance of offering free advice over a call or suggesting a paid service call. This conversation is not just about the financial aspects but also about educating the customer about their systems to prevent unwarranted damage. We take a hard look at the implications of giving away advice for free, the management of customer relationships, and what it means to charge for service calls without undermining these relationships.
As we round up this engaging episode, we highlight the significance of customer feedback in honing our services. We'd love to hear from you, our listeners, and invite you to join this insightful conversation. Whether it's your thoughts on the trade industry, your experiences in remote troubleshooting, or your opinion on this episode – we're all ears. Tune into this episode and gain valuable insights from our experiences in the trade industry, as we juggle the act of offering remote advice and scheduling service calls. Let's make trades great again, together!
Send us your feedback or topic ideas over on our social channels!
Eric Aune @mechanicalhub
Andy Mickelson @mick_plumb
Check out our website: mechanical-hub.com
Chapters
1. Determining the Limits of Remote Troubleshooting (00:00:00)
2. Troubleshooting HVAC Issues Over the Phone (00:07:29)
3. Common Sense Solutions and Customer Interactions (00:19:08)
4. Encouraging Ratings and Engagement From Listeners (00:27:59)
305 episodes
Share
