Never Lose an Employee Again w/ Joey Coleman

Making the Fan

Joey Coleman, one of the world's leading experts on employee experience, reveals practical strategies that will teach you exactly how to recruit top talent, bring them onboard successfully, and keep them engaged while they produce remarkable results for years to come.
Finding and keeping quality employees is one of the greatest challenges facing businesses today. With more people quitting their jobs each month than ever before and employees demanding flexibility, freedom, and advancement, companies are struggling to build a foundation with new hires that leads to long-term commitment. To effectively combat the hiring crisis and remain competitive, business owners and managers must design an employee experience program that begins on day one.
In this long-form interview, host David Millay and guest Joey unpack Joey's frameworks for retaining employees. Together, they highlight stories and principles in Joey's new book, Never Lose an Employee Again.
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00:00 Introduction
6:00 Link between Customer Experience and Employee Experience
10:30 Joey's Framework for Employee Retention
13:20 All Seven Phases Overview
20:30 Phase 1: Assess
17:40 Phase 2: Accept
35:40 Phase 3: Affirm
42:20 Phase 4: Activate
47:40 Phase 5: Acclimate
55:00 Phase 6: Accomplish
1:00:00 Phase 7: Adopt
1:11:00 Phase 8: Advocate
1:14:00 Follow Joey, Get in Touch, Buy the Book
Buy "Never Lose an Employee Again: The Simple Path to Remarkable Retention" Here:
https://a.co/d/2NJ3pcD
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Connect with Host, David Millay:
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