MGMA Insights: Developing Your Team Through HR Strategies for Employee Growth, Performance Management, and Recruitment

MGMA Podcasts

In this MGMA Member Spotlight Podcast episode, host Daniel Williams speaks with Tony Schier, Executive Director of Cheyenne Obstetrics and Gynecology, about implementing successful human resources practices. They discuss strategies for developing employee skills, tracking performance goals, conducting effective interviews, and onboarding new hires. Tony contributed to MGMA's newest book, Advanced Strategy for Medical Practice Leaders: Human Resources Management Edition.

Summary:
Tony shares how his practice evaluates staff annually and encourages career development through certifications and training. He explains how setting organizational, department, and individual goals tied to key metrics helps improve performance in areas like patient satisfaction. Tony also discusses prioritizing integrity and cultural fit when interviewing candidates. The conversation provides insights on developing employees, implementing performance reviews, and strengthening recruitment practices at small medical offices.

Takeaways:

- Performance reviews focus on open-ended questions about accomplishments rather than a 1-5 scale to encourage dialogue. Goals are set to improve patient satisfaction scores and financial metrics like days in AR.

- When hiring, integrity and cultural fit are priorities. Schirer assesses soft skills during interviews and ensures fairness.

- New hires complete onboarding materials online and receive orientation, training, and shadowing with a mentor.

Sources:
Cheyenne Obstetrics and Gynecology
Advanced Strategy for Medical Practice Leaders: Human Resources Management Edition

MGMA Sources:

Ask an Advisor

MGMA Membership

MGMA Consulting

WE WANT TO HEAR FROM YOU

Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at [e-mail]. If you have a question for our senior advisor, Cristy Good, email [e-mail].

Midmark
Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.

With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.

Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.

Physician Business Training:
This course is for early-career physicians or physicians who need a comprehensive understanding of the business of medical practices. The course is 7 hours long and broken into 9 modules. It was developed by Medical Group Management Association (MGMA) and leaders from Johns Hopkins University School of Medicine. What Docs Don’t Get Taught in Medical School: Physician Business Training is the most complete and comprehensive training in the industry and it’s about 0.8% the cost of an MBA.