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Usability Testing: Tricking Gov into Working for People - Dana Chisnell, Center for Civic Design

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Manage episode 176454621 series 1383655
Content provided by Aryel Cianflone. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Aryel Cianflone or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In the field of UX research, Dana Chisnell is a pioneer. As you will hear, she has lived and shaped it’s history and continues to do so. She is currently working as an adjunct professor at Harvard University, co-director of the Center for Civic Design, and as a principal researcher at UsabilityWorks. I went into this conversation with Dana, expecting to focus on usability testing, how to do it, what makes someone great at it, etc. etc. Dana is a world class expert on this. As you’ll see we did discuss that, but Dana’s experience in the U.S. Digital Service was a powerful reminder of the sometimes blurred lines between designer, product manager, and researcher that I couldn't help, but dig into. Enjoy!

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31 episodes

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Manage episode 176454621 series 1383655
Content provided by Aryel Cianflone. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Aryel Cianflone or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In the field of UX research, Dana Chisnell is a pioneer. As you will hear, she has lived and shaped it’s history and continues to do so. She is currently working as an adjunct professor at Harvard University, co-director of the Center for Civic Design, and as a principal researcher at UsabilityWorks. I went into this conversation with Dana, expecting to focus on usability testing, how to do it, what makes someone great at it, etc. etc. Dana is a world class expert on this. As you’ll see we did discuss that, but Dana’s experience in the U.S. Digital Service was a powerful reminder of the sometimes blurred lines between designer, product manager, and researcher that I couldn't help, but dig into. Enjoy!

Listen in iTunes
  continue reading

31 episodes

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