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#57: The Rise of Consumerism in Healthcare: How to Transform Your Workforce for the Better
Manage episode 334308106 series 2827759
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What do you think is the best way to move forward with consumerism in healthcare?
Healthcare is evolving and with that comes a new focus on the consumer. The problem is that most healthcare workers are not prepared for this change. They're used to thinking about patients in terms of their diagnosis, not as consumers who have choices and preferences.
Our guest today, Mike Dandroph, is the President and CEO of Tufts Medicine: a leading integrated health system, bringing together the best of academic and community healthcare across Eastern Massachusetts.
Together, we will explore how consumerism is changing the landscape of healthcare and how it's impacting patient and employee wellbeing.
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