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RevOps and Sales/Customer Success
Manage episode 301546070 series 2978249
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Key Takeaways
- Delighting the customer is what really leads to success (retention/expansion)
- Customer delight needs to be a company-wide culture phenomenon
- Each customer touch point you have should be a building conversation, not a repeat of the last
- Bring in customer success during the sale to avoid repetition and create clarity
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