Artwork

Content provided by Serenbe Media Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Serenbe Media Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!

For Edgar Guillory, Hospitality is Everything

26:23
 
Share
 

Manage episode 408750404 series 2797273
Content provided by Serenbe Media Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Serenbe Media Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Even though Edgar Guillory has worked for the Inn at Serenbe for less than two years, it’s almost impossible to imagine a time before him. As Director of Guest Experience, Edgar kickstarted The Inn’s concierge program, bringing an already high standard of service to an entirely new level of hospitality. In fact, he is so overwhelmingly popular with our guests that he’s mentioned by name in pages of online reviews - including the reviews generated by AI.

For this interview, HR Director Stephanie Coyne is back to chat with Edgar about learning the hospitality ropes (occasionally the hard way) in his native Mexico, why he almost ignored Serenbe’s first attempt to reach him, and his personal philosophy for exceptional customer service.

Shownotes

Key Words: Hospitality, Customer Service, Concierge, Inn at Serenbe, Serenbe, Boutique Hotel

  continue reading

127 episodes

Artwork
iconShare
 
Manage episode 408750404 series 2797273
Content provided by Serenbe Media Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Serenbe Media Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Even though Edgar Guillory has worked for the Inn at Serenbe for less than two years, it’s almost impossible to imagine a time before him. As Director of Guest Experience, Edgar kickstarted The Inn’s concierge program, bringing an already high standard of service to an entirely new level of hospitality. In fact, he is so overwhelmingly popular with our guests that he’s mentioned by name in pages of online reviews - including the reviews generated by AI.

For this interview, HR Director Stephanie Coyne is back to chat with Edgar about learning the hospitality ropes (occasionally the hard way) in his native Mexico, why he almost ignored Serenbe’s first attempt to reach him, and his personal philosophy for exceptional customer service.

Shownotes

Key Words: Hospitality, Customer Service, Concierge, Inn at Serenbe, Serenbe, Boutique Hotel

  continue reading

127 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Quick Reference Guide