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Episode 66: How to make your service-based business stand out
Manage episode 297392196 series 2836479
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Learn how to make your service-based business stand out. I'll share tips on how you can focus on the customer experience so you can stand out.
For a complete transcript check out our show notes for episode 66 on smallbizmama.com
Topics:
- How to make your service-based business stand out
- In order for your business to stand out, focus on the client experience
- What does the initial contact process look like?
- In order for your business to stand out define what you're going to talk about during the initial call
- What does your proposal process look like?
- What does your contract and payment process look like?
- In order for your business to stand out, have a clearly defined onboarding process
- Create your "How I Work" document
- Define what your process looks like if you aren't getting what you need from your client
- In order for your business to stand out, create standard operating procedures
- What can you learn from the mistakes in your business?
- When things go wrong, contact your client immediately
For the complete show, notes go to small biz mama.com *********************************
http://smallbizmama.com/how-to-make-your-service-based-business-stand-out/
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