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Episode 102: Effective Apologies

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Content provided by Jackie Pack. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jackie Pack or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Every news cycle highlights something that someone wants an apology for. The apology rarely happens, and when it does, it is often underwhelming and leaves much to be desired. Jon and Jackie dissect a 2014 paper written by Stanford Psychologist Karina Schumann in the Journal of Experimental Social Psychology that suggests a good apology has eight specific parts:
The words "I'm sorry."
The words "I was wrong," or some variation thereof.
An acknowledgment of the action being apologized for.
An honest description of the action without blaming others.
An emphasis on understanding how the wronged person has been hurt.
An outline of plans to make amends for the damage the was done.
An assurance that what's being apologized for won't happen again.
An ask for forgiveness.
  continue reading

216 episodes

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Episode 102: Effective Apologies

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Manage episode 218509877 series 2361045
Content provided by Jackie Pack. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jackie Pack or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Every news cycle highlights something that someone wants an apology for. The apology rarely happens, and when it does, it is often underwhelming and leaves much to be desired. Jon and Jackie dissect a 2014 paper written by Stanford Psychologist Karina Schumann in the Journal of Experimental Social Psychology that suggests a good apology has eight specific parts:
The words "I'm sorry."
The words "I was wrong," or some variation thereof.
An acknowledgment of the action being apologized for.
An honest description of the action without blaming others.
An emphasis on understanding how the wronged person has been hurt.
An outline of plans to make amends for the damage the was done.
An assurance that what's being apologized for won't happen again.
An ask for forgiveness.
  continue reading

216 episodes

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