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Content provided by The AI Effect / Entertainment One (eOne), Jodie Wallis, and Amber Mac/ Entertainment One (eOne). All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The AI Effect / Entertainment One (eOne), Jodie Wallis, and Amber Mac/ Entertainment One (eOne) or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
How is AI being integrated into industries that rely heavily providing good customer service? Companies are increasingly turning to AI-driven chatbots, virtual assistants and self-service options to augment their human agents and improve customer experience. Hosts Jodie and Amber discuss the future of AI in customer service with Shopify's former SVP Data Science and Engineering David Lennie, and HeyDay.ai's Étienne Mérineau.
If you enjoyed this episode, please rate and subscribe to The AI Effect on your preferred podcast app.
To learn more about the topics covered in this episode, go to our website, theeffect.ai or accenture.com.
Follow us on Twitter @AIEffect.
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Manage episode 219526565 series 2166266
Content provided by The AI Effect / Entertainment One (eOne), Jodie Wallis, and Amber Mac/ Entertainment One (eOne). All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The AI Effect / Entertainment One (eOne), Jodie Wallis, and Amber Mac/ Entertainment One (eOne) or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
How is AI being integrated into industries that rely heavily providing good customer service? Companies are increasingly turning to AI-driven chatbots, virtual assistants and self-service options to augment their human agents and improve customer experience. Hosts Jodie and Amber discuss the future of AI in customer service with Shopify's former SVP Data Science and Engineering David Lennie, and HeyDay.ai's Étienne Mérineau.
If you enjoyed this episode, please rate and subscribe to The AI Effect on your preferred podcast app.
To learn more about the topics covered in this episode, go to our website, theeffect.ai or accenture.com.
Follow us on Twitter @AIEffect.
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Similar to The AI Effect
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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…
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