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"Our biggest mistake was booking this client in."
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Having a salon isn't just about great haircuts and colour; it's about creating a serene, mindful space for our clients. Unfortunately, not everyone fits into that philosophy. We've had our fair share of unaligned clients, and in this episode, we share some hard-earned wisdom on how to handle such situations. Ever wondered if it's okay to turn away clients who don't align with your business ethics? We have some thoughts - and stories - on that.
Finally, we discuss the delicate dance of managing client expectations, especially when their vision is a tad beyond your skill set. It's a tough conversation to have, but vital for both parties' satisfaction. Attraction and repulsion is a theme in our business, and we've got some tips on how to navigate it. Whether you’re a salon owner, a stylist or a client, you’ll find something to relate to in our salon stories.
To follow our journey:
Instagram @aheadhair_
@the_conscious_salon
This podcast has been produced and edited by Snappystreet Creative
Chapters
1. Conversation at the Conscious Salon (00:00:00)
2. Turning Away Clients Who Don't Align (00:06:18)
3. Setting Boundaries (00:14:19)
4. Dealing With Disruptive Clients (00:20:43)
5. Attracting and Repelling Hair Clients (00:28:04)
112 episodes
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