Shifting Dynamics: Navigating Renewals and Expansions in Customer Success
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Manage episode 364277810 series 3475746
In this episode, we delve into a thought-provoking discussion ignited by Kevin Chiu, COO and Co-founder of Catalyst Software, on the changing landscape of customer success and sales departments, particularly as they handle renewals and expansions. As Chiu advocates for a more strategic, sales-like approach, our team examines his points, offering in-depth analysis, insights, and alternative perspectives.
14 episodes