James Ricci: How To Build a Thriving Automotive Team

The Dealer Playbook

We're in a fascinating time for the automotive industry. Electric vehicles are on the rise, consumer expectations are evolving, and dealerships need to adapt to stay ahead of the curve.

Today, I'm thrilled to be joined by James Ricci, President of Roy Foss Automotive Group, a leading dealership group consistently recognized for its innovation and customer focus. As President of Roy Foss Automotive Group, he oversees a network of dealerships known for their commitment to providing exceptional customer experiences and embracing cutting-edge technologies.

What We Discuss in This Episode

1. The Evolving Landscape of Automotive Retail: James shares his perspective on the rise of electric vehicles and how dealerships need to adapt their operations and customer service strategies to meet the changing needs of consumers.
2. Building a High-Performing Team: We delve into James's philosophy on creating a winning team culture that prioritizes employee development and customer satisfaction.
3. Leveraging Technology for Success: James discusses the role of technology in streamlining dealership operations, enhancing the customer journey, and staying competitive in a digital age.
4. Future-Proofing Your Dealership: James provides actionable strategies for dealerships to prepare for the ever-evolving automotive market and ensure long-term success.

This is just a taste of the insightful conversation we had with James Ricci. There are so many more nuggets of wisdom and practical advice waiting for you in the full episode.

Thanks, James Ricci!

If you enjoyed this episode featuring Steven Posner, support us by clicking the links!

• Connect with James Ricci on LinkedIn

Listen to the full episode for insights and context from James Ricci!

⭐️ Like this show? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally!

Connect with Michael Cirillo

• Connect with Michael on LinkedIn

CLICK HERE to learn more about The Dealer Playbook!

More Dealers Are Choosing To Partner with FlexDealer

Looking for a reliable, high-performance dealership marketing partner? Visit https://www.flexdealer.com to discover why more and more dealers are choosing them over big-box providers.

Chapters

1. Future of Automotive Dealerships (00:00:00)

2. Leadership, Innovation, and Organizational Growth (00:11:49)

3. Navigating Innovation and Leadership Challenges (00:18:34)