Optimizing Throughput: Unlocking Restaurant Complexities and Innovations with Robin Robison at Modern Market Eatery

The Digital Restaurant

Ever wondered how restaurants manage the intricate dance of creating an exceptional dining experience while navigating the challenges of modern-day operations? This episode will be your backstage pass to that world, featuring Robin Robertson, the COO of Modern Market Eatery. Robin uncovers the sheer complexity of restaurant operations and enlightens us on how the guest experience has transformed due to new channels and a persisting labor crisis. Tune in to understand the importance of reducing team member anxiety, fostering a lively atmosphere, and using technology to simplify operations at Modern Market Eatery.
Buckle up as we take a deep dive into the realm of restaurant automation and efficiency as we learn how Modern Market Eatery has harnessed the power of technology to reduce anxiety and increase precision in its operations. Robin sheds light on their future-oriented drive-through designed by the kitchen-first approach and the role of digital tools ensuring accuracy in off-premise settings. He also emphasizes the importance of people retention and spreading joy within their teams. Get a front-row seat as we explore the early stages of a restaurant interview and understand the power of navigating operational complexities. Learn how Modern Market Eatery leverages social media, YouTube, and other digital channels to engage customers and provide a seamless, enjoyable dining experience. Don't miss out on this insightful journey into the heart of restaurant operations.

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Chapters

1. Navigating Complexity in Restaurant Operations (00:01:22)

2. Increasing Joy for the Team Reduces Anxiety (00:02:46)

3. Which technology supports the team most? (00:05:24)

4. Prototype stores making complex food easier and faster (00:07:08)

5. How Combi Ovens are improving training and execution (00:12:17)

6. Using tech for real time prep (00:14:59)

7. Accuracy is first and foremost a team leadership challenge (00:16:06)

8. Up next for Modern - a drive thru channel! (00:19:38)