Send us a text Articles mentioned in the video: DoorDash and Toast are quietly becoming Shopify Related Article: DoorDash Debuts Commerce Platform, Mobile App Support for Merchants Instacart is likewise wrapping around its B&M clients Related Articles: Instacart focuses on diversifying tech, brand partners to fuel growth Instacart adds games, perso…

Send us a text Is drone delivery the future of dining convenience, or simply a fleeting trend? Let's unveil the groundbreaking partnership between Serve's robot delivery and Wing's drone technology, poised to revolutionize how food finds its way to your doorstep. By synergizing Serve's short-distance, heavy-load capabilities with Wing's high-speed,…

Send us a text What if your food delivery arrived late 98% of the time? Join us as we explore staggering statistics from InTouch Insights on the current state of the digital restaurant landscape. Meredith and Carl reveal why younger consumers under 45 are setting the trend in delivery orders and discuss the intricate challenges of ensuring on-time …

Send us a text Can the restaurant industry learn from airlines and hotels when it comes to loyalty programs? In this eye-opening episode, we sit down with Irvi Patel, who shares her remarkable transition from the finance sector to her current role leading customer experience and engagement at GoToFoods. Irvi provides a fascinating comparison of ind…

Send us a text Support the show 🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here! 📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant 🎤 Have Carl or Meredith com…

Send us a text Can technology enhance your dining experience, or is it slowly eroding the personal touch that makes dining special? Join us as we dissect Pete Wells' provocative retirement essay and engage in a lively debate between Meredith and Carl on whether technological innovations like kiosks and mobile ordering are a blessing or a curse for …

Send us a text How would your restaurant handle a massive global outage affecting millions of devices and services? On this episode of the Digital Restaurant, we dissect the recent CrowdStrike crisis, shedding light on how it exposed critical vulnerabilities across various industries, including restaurants. Learn how businesses like Starbucks took …

Send us a text What if a new law could make your favorite takeout significantly more expensive? Join us on this week's The Digital Restaurant as we unravel the profound impacts of Seattle's new delivery driver wage laws on local eateries. You'll uncover how a $26.40 minimum wage and additional mileage fees have led platforms like DoorDash and Uber …

Send us a text Support the show 🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here! 📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant 🎤 Have Carl or Meredith com…

Send us a text What if the restaurant industry isn't just facing a temporary downturn, but a fundamental shift in how it operates? Join us on this thought-provoking episode of The Digital Restaurant as we scrutinize Technomic's bearish forecast for 2024, digging into the reasons behind sluggish traffic and rising price sensitivity among consumers. …

Send us a text What happens when two industry giants like Amazon and Grubhub join forces? This episode unpacks the latest integration that allows Amazon customers to order directly from Grubhub via Amazon's platform. We'll explore the ripple effects this move could have on competitors like DoorDash and Uber Eats, and speculate on further collaborat…

Send us a text Discover the future of eating out without stepping foot outside your door as Meredith and I slice into the digital dining revolution. We kick off with the surprisingly sophisticated world of pizza trackers, examining whether these real-time updates truly enhance customer satisfaction or if they're just a tech gimmick. But it's not al…

Send us a text Join us in this insightful episode of The Digital Restaurant Podcast from the Food on Demand Conference at the Bellagio in Las Vegas. Dive into the discussions with industry experts like Andrew Custage from Medallia and Deena DePhillips from Red Robin, as they explore pivotal topics ranging from the impacts of delivery versus pickup …

Send us a text Discover the future of dining with us as we unravel the latest technological marvels transforming the restaurant industry. You'll get an insider's look at how digital advancements like kiosk ordering and mobile pickups are reshaping the customer journey, yet sometimes leave us tapping our feet with longer wait times. Hold onto your f…

Send us a text Discover the future of restaurant delivery and technology in our latest episode, where Meredith and I dissect Deliveroo's earnings, the shift towards first-party pickup channels, and how senators are scrutinizing junk fees. If you're in the restaurant business or just a food delivery aficionado, this discussion is packed with insight…

Send us a text This special edition of The Digital Restaurant podcast features James Buell COO of World of Beer Bar & Kitchen, discussing the innovative approaches to digital customer acquisition. The conversation revolves around how the integration of technology, particularly through partnerships with companies like Nift, plays a crucial role in d…

Send us a text Imagine your dinner zooming to your doorstep, no driver in sight - that's the future we're unpacking as Waymo and Uber blaze trails with driverless deliveries right here in Arizona. The roads to cost reduction and safety enhancements are mapped out in a captivating discussion, where we navigate through the impact on tipping culture a…

Send us a text In this insightful episode, we're thrilled to welcome Lauren Fernandez, the visionary behind Full Course, a groundbreaking initiative reshaping the landscape of the food industry. Lauren joins host Meredith to share the exciting journey and purpose of Full Course, an organization dedicated to empowering underrepresented entrepreneurs…

Send us a text Could your next meal be crafted by artificial intelligence? Tune in as we unwrap the layers of a tech-charged restaurant revolution, where NVIDIA's silicon brains may soon whisk up your dinner while unified commerce cooks up a seamlessly interconnected dining experience. We've sliced into the heart of the pizza-making world at the Ve…

Send us a text In a recent captivating episode, industry visionaries Carl Orsbourn, Meredith Sandland, Dan Londono, and moderator Kristen Hawley dove deep into the transformative wave sweeping across the restaurant and hospitality sector. Amidst a backdrop of relentless change propelled by digital innovation, consumer preferences, and the global pa…

Send us a text Is the clink of cutlery against plates soon to be replaced by the silent tap of digital orders? Join Meredith and me as we venture into the world of 100% digital restaurants, weighing the pros and cons of this tech-driven frontier. In the bustling realm of quick-service eateries, touch screens and kiosks are quickly becoming more tha…

Send us a text Embark on an enlightening journey through the intricacies of food safety with Christine Schindler, the innovative mind behind Pathspot. As the founder and CEO, Christine brings her background in biomedical engineering and global public health into the bustling world of food service, ensuring diners enjoy meals that are just as safe a…

Send us a text Explore the pulsating heart of the restaurant industry with us as we dissect DoorDash's latest earnings and the seismic shifts in food prices that have reached a 30-year summit. As we navigate through the financial intricacies, we shine a spotlight on the subtle strategies at play in this fiercely competitive market. From Focus Brand…

Send us a text Unlock the secrets of culinary content kings Mike Duffy of Yum Crunch and Matt Holloway from Bad Manners. Our kitchen conversation sizzles with their innovative strategies for captivating the palates of digital audiences. From selfie marketing triumphs to the subtle art of social media algorithms, they dish out anecdotes of their jou…

Send us a text Get ready to explore the seismic shifts affecting your favorite dining spots as Meredith and I, Carl, guide you through the evolving landscape of the restaurant industry. As Google repositions itself, stepping away from being a middleman in online food ordering, we unlock the repercussions for restaurants and their relationship with …

Send us a text Step aside, traditional pizza delivery—there's a new slice in town, and it’s rolling your way. Join us as we sit down with the visionary Benson Tsai of Stellar Pizza, whose fully automated mobile food trucks are dishing out pizzas faster than you can say "extra cheese, please." Benson, who's traversed from the electric vehicle indust…

Send us a text Unlock the future of dining as Meredith and Carl dissect the evolving tastes of the restaurant industry, analyzing shifts in customer ordering habits and the ingenious ways full-service venues are adapting. As off-premise sales maintain their stronghold, with delivery dwindling and takeout holding firm, we bring to light the rise of …

Send us a text Join Carl and Meredith in a fascinating discussion with Anand from Gala Enterprises, recorded at the CREATE conference for Nation's Restaurant News. This episode delves into the critical path to digital maturity for restaurants and the role of technology in this evolution. Anand shares his unique perspective, having grown up in the r…

Send us a text Ready to envision the future of dining? This week, we're slicing into how Walmart's cutting-edge drone delivery could be a game-changer for the restaurant industry. Imagine your favorite meals flying to your doorstep! We dissect Walmart's innovative approach, servicing 1.8 million households, and its ripple effect on everything from …

Send us a text Ever wonder how restaurants are adapting to the rapidly changing world? Join us in this enlightening episode of The Digital Restaurant Podcast as we dive into the future of the restaurant industry with our special guest, Mario Del Perro, a visionary from DOM Food Group and co-creator of Mendocino Farms. Mario shares his unique perspe…

Send us a text Ever wondered how your favorite burrito bowl or frappuccino is mirroring the likes of Amazon or eBay? Buckle up, as we take you through the evolution of digital restaurants, transforming into behemoths of personalized marketing and e-commerce efficiency. We're serving up a hearty discussion on the seismic shifts that Starbucks and Ch…

Send us a text In this episode of The Digital Restaurant podcast, we're excited to share our conversation with Steph So, the Head of Digital at Shake Shack. With a rich background in e-commerce spanning across various industries, Steph brings a unique perspective to the fast casual dining scene. Shake Shack, a leader in innovation within the restau…

Send us a text Ever wondered how the restaurant industry is evolving amidst the shockwaves of the pandemic and soaring labor costs? Brace yourselves for an enlightening conversation with industry mavericks - Zach Rash, co founder and CEO of Coco Robotics, Seth Cohen, president of Sweetfin, Jim Goodman of Bevy and Glenn Gerlich of Loop AI, and of co…

Send us a text Time to navigate the exhilarating world of virtual restaurants with Geoff Alexander, the entrepreneurial leader behind WowBao. This intriguing episode promises to dive into the finer details of this revolutionary sector, where we discuss the triumphs, the challenges, and the sheer potential that lies within. Geoff's passion for this …

Send us a text In the latest episode of The Digital Restaurant podcast, we delve into the ever-evolving landscape of the restaurant industry, particularly focusing on the technological innovations reshaping dining experiences. Our discussion begins with the intriguing shift in the ghost kitchen segment, highlighting notable industry players like Ki…

Send us a text Ever wondered how restaurants manage the intricate dance of creating an exceptional dining experience while navigating the challenges of modern-day operations? This episode will be your backstage pass to that world, featuring Robin Robertson, the COO of Modern Market Eatery. Robin uncovers the sheer complexity of restaurant operation…

Send us a text Did you ever wonder how the future of food delivery would look like? Brace yourself as we dive into a fascinating discussion about the ongoing consolidation of the restaurant and off-premise industries. We'll be talking about HelloFresh and Nestle's new strategic moves and what they mean for your dinner table. Break down the ins and …

Send us a text The fascinating world of data within the restaurant industry unfolds with our expert guest, Andrew Smith, the co-founder of Savory Fund. His unique insights, stemming from an impressive blend of tech and restaurant industry experience, truly bring to light the enormity and complexities of data management spanning across multiple rest…

Send us a text In this week's episode of The Digital Restaurant podcast, Carl and Meredith cover three main topics. First, DoorDash is testing a feature that reminds users to tip their drivers, addressing the challenge of high delivery costs. Wingstop is making a big investment in technology, creating a platform called "My Wingstop" to personalize …

Send us a text How do you build a food empire with a provocative name and a loyal following? You'd surely like to hear from Jason Crain, the President of Slutty Vegan, about the brand's meteoric rise and the strategies that helped them drive conversion and traffic. This episode will let you peek behind the curtain to see how big brand experience wi…

Send us a text Cyberattacks, a $14M investment into MoonBowls and which restaurants top the off-prem satisfaction report? All these headlines and more represent our thoughts and views on the world of restaurants, technology and off premise food in our round up of last week’s hot news stories - subscribe today to The Digital Restaurant and register …

Send us a text Ready to uncover the secret sauce that propelled a local Los Angeles restaurant chain to the front page of DoorDash? Our conversation with Landon Kelley, from HomeState, reveals the strategic decisions and operational excellence that catapulted this thriving establishment to new heights on the popular delivery platform. Landon enligh…

Send us a text Wonder buys an apron, How Amazon's anti-trust suit affects restaurants and a $24M Blackbird Boost. All these headlines and more represent our thoughts and views on the world of restaurants, technology and off premise food in our round up of last week’s hot news stories - subscribe today to The Digital Restaurant and register at www.d…

Send us a text What triggers loyal guests? Why stored value matters? And a Panda is getting sold in Asia All these headlines and more represent our thoughts and views on the world of restaurants, technology and off premise food in our round up of last week’s hot news stories - subscribe today to The Digital Restaurant and register at www.delivering…

Send us a text Voice AI, Mobile pick up lanes and getting Phygital with the Tillster Report. All these headlines and more represent our thoughts and views on the world of restaurants, technology and off premise food in our round up of last week’s hot news stories - subscribe today to The Digital Restaurant and register at www.deliveringthedigitalre…

Send us a text Generative AI cookies, Catering & Pizza Vending on the rise, and Deliveroo merges fulfilment channels. All these headlines and more represent our thoughts and views on the world of restaurants, technology and off premise food in our round up of last week’s hot news stories - subscribe today to The Digital Restaurant and register at w…

Send us a text Dine in is out at McDonalds, The Losers of the Mr Beast Fight and GoTab adds $18M to the check. All these headlines and more represent our thoughts and views on the world of restaurants, technology and off premise food in our round up of last week’s hot news stories - subscribe today to The Digital Restaurant and register at www.deli…

Send us a text How inflation is impacting loyalty, Is big-tech stifling innovation and how is automation helping Sweetgreen see a 5 point hike in margins. All these headlines and more represent our thoughts and views on the world of restaurants, technology and off premise food in our round up of last week’s hot news stories - subscribe today to The…

Send us a text Delivery Math, Avocado Peeling and Domino's join the marketplace party. All these headlines and more represent our thoughts and views on the world of restaurants, technology and off premise food in our round up of last week’s hot news stories - subscribe today to The Digital Restaurant and register at www.deliveringthedigitalrestaura…

Send us a text Doordash unveils new app updates and pay changes. All these headlines and more represent our thoughts and views on the world of restaurants, technology and off premise food in our round up of last week’s hot news stories - subscribe today to The Digital Restaurant and register at www.deliveringthedigitalrestaurant.com for more bonus …