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The Digital Restaurant

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Can technology enhance your dining experience, or is it slowly eroding the personal touch that makes dining special? Join us as we dissect Pete Wells' provocative retirement essay and engage in a lively debate between Meredith and Carl on whether technological innovations like kiosks and mobile ordering are a blessing or a curse for the hospitality and restaurant industry. While Wells laments the loss of personal interaction, Meredith counters with compelling arguments on the efficiency and satisfaction that technology brings to fast food and casual dining. Drawing insights from our book "Delivering the Digital Restaurant," we delve into the generational shift towards digital preferences and how modern diners are redefining the dining landscape.
Beyond the dining room, we delve into the financial dynamics between restaurants and delivery platforms like DoorDash and Uber. Learn how restaurants might be inadvertently funding these platforms through merchant-funded promotions and the broader implications of this trend. We also explore the groundbreaking potential of reinforcement learning in AI, revealing how it can elevate customer experiences, streamline operations, and drive future growth. Amidst mixed economic forecasts, there's a tech-driven transformation underway in the restaurant sector—tune in to discover how these advancements are reshaping your dining experience and the industry as a whole.

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Chapters

1. Tech's Impact on Hospitality & Restaurants (00:00:00)

2. Impact of Restaurant Marketplace Promotions (00:11:31)

3. AI Impact on Restaurant Industry (00:17:58)