What can we learn from the struggles at Starbucks?

The Digital Restaurant

Discover the future of dining with us as we unravel the latest technological marvels transforming the restaurant industry. You'll get an insider's look at how digital advancements like kiosk ordering and mobile pickups are reshaping the customer journey, yet sometimes leave us tapping our feet with longer wait times. Hold onto your forks for our special sit-down with Irvi Patel from GoToFoods and Maria Rivera from Small Sliders at the Food on Demand conference, where we'll slice into the rise of delivery-only models and ghost kitchens.
Grab your headphones and prepare to be served a hearty discussion on the self-service revolution. We analyze the impact of apps from culinary giants such as Panera and Chipotle on customer satisfaction and scrutinize how they're performing against the charm of traditional eateries. Get ready for a taste of AI in drive-thrus and the innovative spin on pickup lockers, as we pepper in the challenges and successes that accompany these technological treats. Plus, we'll stir the pot with Grubhub's latest partnership with Hilton, dishing out what it means for your next in-room dining experience.
Finally, we simmer down to the hot-button issue of tipping in America. Hear about Domino's crafty coupon strategy designed to sweeten the deal for both patrons and drivers. We'll pour over the historical context of gratuities, the modern twists POS systems have added to this long-standing practice, and how industry heavyweights like Texas Roadhouse and Starbucks are adapting. It's a full menu of insights that'll leave you with food for thought, so tuck in and join the conversation!

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Chapters

1. Digital Restaurant Innovation Study Highlights (00:00:00)

2. Drive-Thru and Pickup Innovations Analysis (00:04:20)

3. Personalization and Innovation in Restaurants (00:09:21)

4. Starbucks vs Texas Roadhouse Analysis (00:18:09)

5. The Tipping Controversy in the US (00:24:16)