Sujata Bhatia, COO of Monzo Bank on - Navigating the Pandemic; How She Thinks of Competition; Monzo’s OKR process; Diversity in Fintech.

The European Startup Show

• [01:10] - What did you do in your first 30, 60, 90 days of joining Monzo given the timing of your joining (May 2020)
• [07:42] - How did you navigate the pandemic? What are some lessons learnt?
• [11:18] - How did you maintain the morale of the people in these turbulent times?
• [15:30] - Is there anything you would do differently if you had to do it again?
• [16:23] - How do you balance the need for structure with the need for agility and innovation?
• [18:45] - How do you hire for someone with the right balance of agility and structure?
• [20:42] - How do you define a path for success at Monzo?
• [24:16] - Why expand in the US knowing it is very competitive? Why not other emerging markets?
• [26:33] - How do you prioritize the conflicting goals of revenues, profits, market share and wallet share?
• [27:57] - Monzo’s framework or OKRs
• [30:54] - How can we change impact diversity in fintech sector?

Links:

Monzo

Other:

Favorite Book: The God of Small Things by Arundhati Roy

Productivity App: Strides