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AI in the Automotive Retail Customer Journey: Part 2 w/ Colby Joyner
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For today's episode, we continue our foray into artificial intelligence (AI) with Konect.ai's Colby Joyner. In this Part 2, we go beyond setting the context of AI and into setting actual expectations, including its parameters, capabilities, limitations, integrations, and final tips for dealers considering this technology.
We hope you enjoy as Colby navigates us through specific, real-world applications of AI and the obstacles he's encountered in his new role at Konect.ai.
There will be no "What's Going on in Auto?" segment today, but we highly encourage you to check out George Nenni's insights in Part 1 if you missed them.
Here's what you can expect from today's episode:
How AI Can Pivot to Send Customer to Real Salesperson
- Specific Parameters
- Notification Process
AI as Part of the Dealership Workflow
- Future: Outbound
- Now: In the Beginning
- Task Reduction / Streamlining
- Eventual Omnichannel
How is the Industry Reacting to AI in Customer Journey?
- Hesitancy
- Utilizing Dealers and Data to Enhance
Final Tips/Insights for Considering AI
- Integrity of Intended Information
How to Learn about Konect.ai and Connect with Colby
Previewing Next Week's Episode
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Chapters
1. Opening Comments and Context (00:00:57)
2. How AI Can Pivot to Send Customer to Real Salesperson (00:02:51)
3. AI as Part of the Dealership Workflow (00:07:03)
4. How is the Industry Reacting to AI in Customer Journey? (00:11:43)
5. Final Tips/Insights for Considering AI (00:16:12)
6. How to Learn about Konect.ai and Connect with Colby (00:19:46)
7. Concluding Thoughts and Previewing Next Week (00:20:41)
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