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How to Help Ensure Your BDC is Set for Success w/ Wendy Reeves
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The Business Development Center (BDC) continues to be a point of conversation for automotive retail. It turns out that there are more options, more nuance, and more best practices to consider and implement based on a dealer's individual needs because, after all, one size does not fit all. To help us dive more into this topic, we have Wendy Reeves, Founder of BDC Angels, to walk us through a high-level perspective on the BDC, then a quick pivot into many more of the details.
If you've never utilized a BDC or felt a BDC just won't work for you, Wendy creates a compelling case on how this can be a vital component to your dealership's processes and customer experience.
If you have any thoughts or questions, please reach out to host Dane Saville at dane@reunionmarketing.com to join the conversation!
And, of course, we have good friend Dave Foy coming to share "What's Going on in Auto?"
Here's what you can expect from today's episode:
Opening the Show
What's Going on in Auto? w/ Dave Foy
Wendy's Origin Story
Tips to Help Ensure the BDC is Successful
- Dedicated Onsite Manager
- Close Trio
- Relevance
Various Types of BDC
- One-Size-Doesn't-Fit-All
- Determining Your BDC Type
- Onsite
- Outsource
- Centralized
- Offshore
Final Tips from Wendy
Contacting Wendy
Chapters
1. Opening Comments (00:01:02)
2. What's Going on in Auto? w/ Dave Foy (00:03:38)
3. Wendy's Origin Story (00:08:40)
4. Tips to Help Ensure the BDC is Successful (00:14:00)
5. Various Types of BDC (00:18:08)
6. Final Tips from Wendy (00:33:16)
7. Contacting Wendy (00:33:53)
8. Previewing Next Week's Episode (00:34:56)
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