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Creating Impact and Value with Ongoing Education w/ Fernando Arellano Geddes
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In this KPI Cafe, the CEO of Step One Automotive, Fernando Arellano Geddes, shares perspective on the ongoing education that he provides to folks across his organization. Throughout this episode, you'll hear about how "normal can do outstanding " with a formalized training process that not only focuses on the hard KPIs but also uplifts leadership skills and capabilities.
That's not all: Mr. Geddes dives into the impact the learning has made on his people, as well as the tangible and intangible tracking that demonstrates how the learnings are applied.
You'll also get some fantastic perspective from Hannah Lifson of Friendemic for "What's Going on in Auto?".
Here's what you can expect:
What's Going on in Auto? w/ Hannah Lifson
Types of Educational Opportunities at Step One
- Normal Doing Outstanding
- NADA Academy
- "Owners of the Future"
- 1/2 Day of Training per Month
- Service Included
- Partnership / Goals
- Cooking Analogy
Impact of Ongoing Learning
- Ongoing Review of KPIs
- Motivation
- Changing Culture
Tracking the Application of Ongoing Learning
- Hard KPIs: Volume, Gross Profit, Etc
- Reconditioning Process Story
- What to Measure? What Training?
Fernando Arellano Geddes' Origin Story
Chapters
1. Context for Today's Episode (00:00:53)
2. What's Going on in Auto? w/ Hannah Lifson (00:03:35)
3. Types of Educational Opportunities at Step One (00:08:58)
4. Impact of Ongoing Learning (00:18:11)
5. Tracking the Application of Ongoing Learning (00:22:00)
6. Fernando Arellano Geddes' Origin Story (00:24:54)
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