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Empathy, Leadership, and Culture - WorkWire
Manage episode 373194386 series 3499151
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In the first episode of WorkWire featuring Johnny C. Taylor Jr. of SHRM (Society for Human Resource Management) and Bob Goodwin of Career Club, the main topic of discussion is empathetic leadership. The conversation starts by clarifying what empathy is not, emphasizing the difference between empathy and sympathy. They highlight the importance of extreme listening, which involves paying attention not only to what people are saying but also to what they are not saying. Reflective listening, where you play back what someone has said, is also emphasized.
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