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Are Leadership and Customer Success on the Same Side? ft. Tanya Earles
Manage episode 385192007 series 3373995
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Our hosts, Josh Schachter, Kristi Faltorusso, & Jon Johnson, are joined by Tanya Earles, the SVP of customer success at Tebra. Tanya, who leads a team of 470 people across 16 functions, brings insights into the intriguing question: Are leadership and customer success truly on the same side?
Key Topics
- Managing customer success from "Ivory Tower"
- Measuring and validating KPIs
- Is the future of CS dark?
- Sustainability in relationships at the workplace
- Making an impact as an individual
- Importance of Journey Mapping
- Tanya's next role
- Tanya's advice to her "entry-level" self
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