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Transitioning Into a Customer Success Role: The Before and After ft. Julie Raeder (CSM, Dooly)
Manage episode 373909245 series 3373995
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Do you want to make a career switch and break into CS?
Join Josh Schachter, Kristi Faltorusso, and Jon Johnson as they uncover the truth behind the preconceived notions of the customer success industry with Julie Raeder, CSM Dooly, who transitioned from education to customer success.
Key Highlights
- Importance of empathy and individualization in CS
- Tailoring customer journeys and understanding needs
- Creating lesson plans versus success plans
- Lack of feedback and reliance on data
- Recommendation to watch sales calls and study case studies to understand product and decision-making processes
and much more
" I assumed a lot of people would know what customer success is, like, internally, and then also, like, you know, in other businesses as well. " - Julie Raeder
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