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Paul’s Take #9: The Game-Changing Formula for Delivering Hard Feedback
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In this episode, Paul reflects on insights from his discussion with Amy Eddy, Senior Vice President of Big Speak. He introduces the SBI formula (Situation, Behavior, Impact) for effective feedback, using a case of consistent lateness to a meeting. Paul emphasizes addressing behavior without passing judgment, sharing how the SBI formula transformed his career and personal life. He encourages listeners to implement this powerful tool for constructive feedback, offering practical insights for professional and personal growth.
Key Takeaways
- Addressing specific behaviors rather than passing judgment is crucial in giving feedback
- Implementing the SBI formula can be transformational in career, teams, culture, coaching, and personal life.
- Confidence plays a significant role in approaching feedback and relationships.
In This Episode:
- [00:10] The power of relationships
- [01:16] The SBI formula for delivering feedback effectively
- [02:26] Implementing the SBI formula
Notable Quotes
- [01:10] “We struggle with delivering the hard news, the hard feedback, and the constructive, critical, and the developmental. But if we care about them as a whole person, then we got to figure out how do we deliver this feedback.” - Paul
- [01:18] “We don't want to create disruption or we don't want to harm the relationship. But the reality is if we care about them, we have to let it rip. But let's do it in a healthy way.” - Paul
- [03:32] "Implement this formula. It’s absolutely been a game changer in my career, in my teams, my culture, in my coaching, and beyond, and I've implemented it in my personal life. I believe it can be transformational for you as well.” – Paul
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