Jim Burdick

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4y ago 27:53

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In this episode we are joined by Jim Burdick, Workforce Manager for Priority Health. We focus our discussion on Workforce Management principles so this episode will be especially useful for those who focus on WFM. We discuss overall WFM strategy, dealing with complex routing scenarios, WFM metrics, and we discuss a day in the life of a Workforce Planner in a complex healthcare environment.

40 episodes

#Tech #Business #Calabrio #Business Intelligence #Contact Center #Customer Service #Customer Experience #Workforce Management #Workforce Engagement #Employee Engagement #Quality Management #Analytics

Jim Burdick

Working Smarter: Presented by Calabrio

published 4y ago

MP3•Episode home

40 episodes

#Tech #Business #Calabrio #Business Intelligence #Contact Center #Customer Service #Customer Experience #Workforce Management #Workforce Engagement #Employee Engagement #Quality Management #Analytics

All episodes

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