EP177: Pâté, Partage, and Punch!

Experience This!

Learn about how to deliver unreasonable hospitality, a meal featuring your name in lights, and a great way to turn a mistake into marketing.

Bite-Sized Delight From the Episode:

• Be Unreasonable with Your Hospitality - Will Guidara's page-turner "Unreasonable Hospitality" details his journey turning a two-star brasserie into the world's #1 restaurant by focusing on over-the-top interactions and story-worthy flourishes.

• The Experience Starts Before the Meal - Partage's light-up table in their private dining room creates a remarkable experience for a meal before the food is even on the plate!

• Turn Your Mistakes Into Marketing - Punch Pizza's proactive outreach acknowledging a hiccup in their service, what they learned, and a request to "give them another chance" turned a first-time customer into a long-term advocate.

Are You Looking for Things We Referenced?

• “Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect” by Will Guidara

• Partage modern French dining in Las Vegas

• Coveo - use "swarming" to deliver the best answer (co-created by your top subject matter experts) to customers in realtime

• Punch Pizza

• Rate and Review The Experience This! Show

Learn more about the Experience This Show and the hosts:

Joey Coleman - keynote speaker and author of "Never Lose a Customer Again"

Dan Gingiss - keynote speaker and author of "The Experience Maker"