How Hyatt is Personalizing the Guest Experience with GenAI

The Brave Technologist

#Tech #Business #Marketing #Brave #Brave Software #Advertising #Crypto #Metaverse #Web3 #Artificialintelligence

30:21

Hitting plateaus is a common milestone in business, but there’s a difference between stability and a rut. In the last installment of this season, we’ll dive into the ways small business owners push beyond plateaus and find new ways to achieve revenue growth. Jannese and Austin wrap up their time in Nashville, Tennessee with a wonderful visit to N.B. Goods to speak with owner Camille Alston . Camille details the times where she hit a wall with profits, the strategies she implemented to increase revenue, what worked, what didn’t, and the important lessons she learned in the process. You won’t want to miss this informative final chapter! Learn more about how QuickBooks can help you grow your business: QuickBooks.com See omnystudio.com/listener for privacy information.…

about a year ago 19:07

MP3•Episode home

How AI is used to understand, anticipate, and enhance the unique needs and travel habits of each guest.
How Hyatt leverages AI to deliver seamless, highly personalized guest experiences across its 1,300 worldwide properties.
The critical role of robust data architecture and pipeline design in supporting hospitality analytics.
How a culture of innovation and a growth mindset drive the recruitment and development of Hyatt’s teams.

Guest Bio: Rooshana Purnyn is an innovative and strategic technology leader with extensive experience across the hospitality, healthcare, retail, finance, and marketing sectors. With over a decade of expertise in data and analytics, Rooshana serves as the Director of Data Architecture and Platform Engineering at Hyatt, where she is celebrated for designing, building, and managing large-scale, cutting-edge technology platforms that support data-driven decision making. A visionary in leveraging technology for business growth, Rooshana led the development of an advanced analytics platform optimized for AI/ML and generative AI workloads, enabling real-time data processing and supporting algorithmic product development to drive revenue and customer engagement.

In her role, Rooshana has overseen the deployment of secure, globally accessible analytics applications, including the implementation of an AI-powered self-service analytics tool that empowers stakeholders with data insights. Her work in the AI/ML and generative AI space includes establishing scalable infrastructure and pipelines for machine learning operations (MLOps), allowing for seamless deployment of personalized customer experiences. Rooshana's commitment to innovation keeps her at the forefront of industry trends, while her customer-focused and data-centric approach consistently drives value and growth.

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About this Show:

The Brave Technologist is here to shed light on the opportunities and challenges of emerging tech. To make it digestible, less scary, and more approachable for all!

Join us as we embark on a mission to demystify artificial intelligence, challenge the status quo, and empower everyday people to embrace the digital revolution. Whether you're a tech enthusiast, a curious mind, or an industry professional, this podcast invites you to join the conversation and explore the future of AI together.

The Brave Technologist Podcast is hosted by Luke Mulks, VP Business Operations at Brave Software—makers of the privacy-respecting Brave browser and Search engine, and now powering AI everywhere with the Brave Search API.

Music by: Ari Dvorin

Produced by: Sam Laliberte

148 episodes

The Brave Technologist

How Hyatt is Personalizing the Guest Experience with GenAI

The Brave Technologist

24 subscribers

published about a year ago

MP3•Episode home

Key Takeaways:

How AI is used to understand, anticipate, and enhance the unique needs and travel habits of each guest.
How Hyatt leverages AI to deliver seamless, highly personalized guest experiences across its 1,300 worldwide properties.
The critical role of robust data architecture and pipeline design in supporting hospitality analytics.
How a culture of innovation and a growth mindset drive the recruitment and development of Hyatt’s teams.

----------------------------------------------------------------------------------------

About this Show:

The Brave Technologist is here to shed light on the opportunities and challenges of emerging tech. To make it digestible, less scary, and more approachable for all!

Music by: Ari Dvorin

Produced by: Sam Laliberte

148 episodes

#Tech #Business #Marketing #Brave #Brave Software #Advertising #Crypto #Metaverse #Web3 #Artificialintelligence

All episodes

The Brave Technologist

1
Building Community in Virtual Social Worlds 30:59

5 days ago30:59

30:59

Yemel Jardi, Co-Founder & Executive Director of the Decentraland Foundation, discusses the evolution of Decentraland from an experimental project to a thriving virtual social world. We also discuss the challenges and opportunities within the metaverse, and the importance of community and human connection. Key Takeaways: How Decentraland is providing more opportunity for human connection through socially rooted, virtual worlds Unique use cases for creators and businesses to leverage online worlds Balancing decentralization with the need for governance and moderation Ethical concerns with AI in social virtual worlds The importance of decentralization and community-driven content Guest Bio: Yemel Jardi is a co-founder of Decentraland, and the Executive Director of the Decentraland Foundation. With a passion for blockchain technology, Yemel began building open source tools for Bitcoin development in 2014, and later co-founded Casa Voltaire, which has incubated significant blockchain projects such as Decentraland, OpenZeppelin, HardHat, and Muun. Currently, Yemel leads the Decentraland Foundation’s efforts to build a decentralized virtual world in the open metaverse. In his free time, Yemel enjoys playing football, kiteboarding, and FPV drone racing. He is also keenly focused on the evolving AI revolution, and the development of machines or software systems that can perform tasks typically requiring human intelligence—such as problem-solving, learning, and adaptation—and how this will impact work, culture, and the social dynamic of social virtual worlds. ---------------------------------------------------------------------------------------- About this Show: The Brave Technologist is here to shed light on the opportunities and challenges of emerging tech. To make it digestible, less scary, and more approachable for all! Join us as we embark on a mission to demystify artificial intelligence, challenge the status quo, and empower everyday people to embrace the digital revolution. Whether you're a tech enthusiast, a curious mind, or an industry professional, this podcast invites you to join the conversation and explore the future of AI together. The Brave Technologist Podcast is hosted by Luke Mulks, VP Business Operations at Brave Software—makers of the privacy-respecting Brave browser and Search engine, and now powering AI everywhere with the Brave Search API. Music by: Ari Dvorin Produced by: Sam Laliberte…

The Brave Technologist

1
Community-Owned Media: How Coinage Is Reshaping the Creator Economy 32:27

12 days ago32:27

32:27

Zack Guzman, founder of Trustless Media and host of Coinage, shares how he’s using Web3 technology to transform the relationship between creators and their audiences through a community ownership model. He shares the inner workings of the Trustless Media model, and explains how their NFT holders aren't just subscribers, but rather co-owners with voting rights on content direction and the ability to receive patronage dividends from the outlet's success. Key Takeaways: How Coinage helps audiences co-own the media they can consume Ways NFT holders can vote on content direction, guest selection, and other key decisions as part of the DAO structure How new types of NFTs and fungible tokens are being used to help influence and show milestones for different media projects How breaking down barriers between creators and audiences created the powerful network effects that helped Coinage reach 100,000 YouTube subscribers How community members have brought unexpected value, including one member who helped Coinage become a major validator across 40 blockchain networks Guest Bio: Zack Guzman is the founder of the Web3 media company Trustless Media and host of Coinage, the first award-winning, community-owned outlet controlled by its NFT holders. Founded in 2022, Trustless Media has attracted the backing of Netflix’s co-founder by unlocking a new way for creators to build with their fans; in March, they launched their second community-owned media brand, Best Dish Ever. Guzman is also a former anchor and reporter with Yahoo Finance and CNBC. His work has been featured in Bloomberg, the Wall Street Journal, Entrepreneur, and The Washington Post. In 2023, he won a SABEW award for his mini-documentary on the collapse of the Terra blockchain. ---------------------------------------------------------------------------------------- About this Show: The Brave Technologist is here to shed light on the opportunities and challenges of emerging tech. To make it digestible, less scary, and more approachable for all! Join us as we embark on a mission to demystify artificial intelligence, challenge the status quo, and empower everyday people to embrace the digital revolution. Whether you're a tech enthusiast, a curious mind, or an industry professional, this podcast invites you to join the conversation and explore the future of AI together. The Brave Technologist Podcast is hosted by Luke Mulks, VP Business Operations at Brave Software—makers of the privacy-respecting Brave browser and Search engine, and now powering AI everywhere with the Brave Search API. Music by: Ari Dvorin Produced by: Sam Laliberte…

The Brave Technologist

1
How AI Agents Will Turn Freelancers Into Orchestrators With UpWork 27:37

19 days ago27:37

27:37

Andrew Rabinovich, VP and Head of AI and Machine Learning at UpWork, discusses how artificial intelligence is transforming freelance work into a human-machine partnership that amplifies rather than replaces talent. He also discusses job security in the age of AI, and ways the freelance economy is already responding to its opportunities and challenges. Key Takeaways: Why 2025 is predicted to be "the year of agents" Ways that AI agents will turn workers into managers who are managing the machines How human-centered AI focuses on amplifying human capabilities rather than replacing them Why the missing piece in AI development is creating natural interfaces between humans and machines Guest Bio: Andrew Rabinovich is the VP and Head of AI and Machine Learning at UpWork, and a prominent figure in the field of computer vision and machine learning. He is known for his work in deep learning, particularly in applications such as object recognition, scene understanding, augmented reality, and multitask learning. Rabinovich has held influential roles in both academia and industry, contributing to cutting-edge research and technology development at Google and Magic Leap. In 2020, he founded Headroom, an AI video collaboration platform, which was acquired in 2023. ---------------------------------------------------------------------------------------- About this Show: The Brave Technologist is here to shed light on the opportunities and challenges of emerging tech. To make it digestible, less scary, and more approachable for all! Join us as we embark on a mission to demystify artificial intelligence, challenge the status quo, and empower everyday people to embrace the digital revolution. Whether you're a tech enthusiast, a curious mind, or an industry professional, this podcast invites you to join the conversation and explore the future of AI together. The Brave Technologist Podcast is hosted by Luke Mulks, VP Business Operations at Brave Software—makers of the privacy-respecting Brave browser and Search engine, and now powering AI everywhere with the Brave Search API. Music by: Ari Dvorin Produced by: Sam Laliberte…

The Brave Technologist

1
Preparing the Next Generation for AI 34:56

26 days ago34:56

34:56

John K Thompson, Global AI Leader at EY, addresses pressing questions about education, regulation, and society's AI readiness. He challenges the traditional educational divide between technical and creative disciplines among current students, and shares why the biggest risk with AI tools is giving powerful technology to people without training in structured thinking. Key Takeaways: How AI technology has evolved from working with just 10% of the world's structured information to accessing 90-95% through generative AI EY's implementation of EYQ, a generative AI platform with nearly 100% adoption among 300,000 eligible employees worldwide Risks associated with generative AI and the importance of education in preparing the next generation for AI The necessity of regulation in the industry, and the holistic view needed to understand the interplay between data and analytics Preparing students and the next generation of our workforce for employment Guest Bio: John K Thompson is an international technology executive with over 38 years of experience in the fields of data, advanced analytics, and artificial intelligence (AI). He’s currently responsible for the global AI function at EY. His role is to actively lead the design, development, implementation, and use of innovative AI solutions—including generative AI, traditional/classical AI, and causal AI—across all of EY’s internal service lines and functions, and for EY's clients. ---------------------------------------------------------------------------------------- About this Show: The Brave Technologist is here to shed light on the opportunities and challenges of emerging tech. To make it digestible, less scary, and more approachable for all! Join us as we embark on a mission to demystify artificial intelligence, challenge the status quo, and empower everyday people to embrace the digital revolution. Whether you're a tech enthusiast, a curious mind, or an industry professional, this podcast invites you to join the conversation and explore the future of AI together. The Brave Technologist Podcast is hosted by Luke Mulks, VP Business Operations at Brave Software—makers of the privacy-respecting Brave browser and Search engine, and now powering AI everywhere with the Brave Search API. Music by: Ari Dvorin Produced by: Sam Laliberte…

The Brave Technologist

1
Building Trust in AI: Chatbots, LLMs, Decentralized Finance, and JPMorgan Chase 30:16

5 weeks ago30:16

30:16

James Massa, Senior Executive Director of Engineering and Architecture at JPMorgan Chase—and holder of six AI-related patents—emphasizes the evolving role of human experts in managing AI technologies and offers insights into the future convergence of AI and crypto. He also shares how major financial institutions are implementing guardrails around their AI systems, using techniques like retrieval augmented generation (RAG) with enterprise chatbots. Key Takeaways: How he’s succeeded in applying trust scores to blockchain and DeFi projects by analyzing code vulnerabilities, suspicious transactions, and social media sentiment Using retrieval augmented generation (RAG) to ensure chatbots provide only pre-approved responses Balancing precision (always giving correct results) with recall (not missing any compliance issues) The importance of trust in AI, particularly in the context of blockchain and decentralized finance A practical roadmap for organizations navigating the AI revolution, bridging the gap between innovation and responsible governance Guest Bio: James Massa is the Senior Executive Director of Engineering and Architecture at JPMorganChase. He holds six patents covering subjects such as AI Data Quality, cloud cost management, multi-teacher LLM distillation, and model self-healing. In 2024, James led a team that won the FSTech award for Best Financial Services IT Team, migrated 53 apps to AWS, published two IEEE papers on LLM blockchain security, and presented 14 keynotes, including one at UCSD. He holds a master’s degree from the computer science department of Harvard University, and a master’s degree in finance from the City University of New York. ---------------------------------------------------------------------------------------- About this Show: The Brave Technologist is here to shed light on the opportunities and challenges of emerging tech. To make it digestible, less scary, and more approachable for all! Join us as we embark on a mission to demystify artificial intelligence, challenge the status quo, and empower everyday people to embrace the digital revolution. Whether you're a tech enthusiast, a curious mind, or an industry professional, this podcast invites you to join the conversation and explore the future of AI together. The Brave Technologist Podcast is hosted by Luke Mulks, VP Business Operations at Brave Software—makers of the privacy-respecting Brave browser and Search engine, and now powering AI everywhere with the Brave Search API. Music by: Ari Dvorin Produced by: Sam Laliberte…

The Brave Technologist

1
How Hyatt is Personalizing the Guest Experience with GenAI 19:07

6 weeks ago19:07

19:07

Rooshana Purnyn, Director of Data Architecture and Platform Engineering at Hyatt, discusses the potential of Generative AI in the hospitality sector, and how Hyatt is integrating AI to enhance guest experiences in their 1300 properties worldwide. She also emphasizes the need for balancing technology with human interaction, and fostering a culture of continuous learning within her team. Key Takeaways: How AI is used to understand, anticipate, and enhance the unique needs and travel habits of each guest. How Hyatt leverages AI to deliver seamless, highly personalized guest experiences across its 1,300 worldwide properties. The critical role of robust data architecture and pipeline design in supporting hospitality analytics. How a culture of innovation and a growth mindset drive the recruitment and development of Hyatt’s teams. Guest Bio: Rooshana Purnyn is an innovative and strategic technology leader with extensive experience across the hospitality, healthcare, retail, finance, and marketing sectors. With over a decade of expertise in data and analytics, Rooshana serves as the Director of Data Architecture and Platform Engineering at Hyatt, where she is celebrated for designing, building, and managing large-scale, cutting-edge technology platforms that support data-driven decision making. A visionary in leveraging technology for business growth, Rooshana led the development of an advanced analytics platform optimized for AI/ML and generative AI workloads, enabling real-time data processing and supporting algorithmic product development to drive revenue and customer engagement. In her role, Rooshana has overseen the deployment of secure, globally accessible analytics applications, including the implementation of an AI-powered self-service analytics tool that empowers stakeholders with data insights. Her work in the AI/ML and generative AI space includes establishing scalable infrastructure and pipelines for machine learning operations (MLOps), allowing for seamless deployment of personalized customer experiences. Rooshana's commitment to innovation keeps her at the forefront of industry trends, while her customer-focused and data-centric approach consistently drives value and growth. ---------------------------------------------------------------------------------------- About this Show: The Brave Technologist is here to shed light on the opportunities and challenges of emerging tech. To make it digestible, less scary, and more approachable for all! Join us as we embark on a mission to demystify artificial intelligence, challenge the status quo, and empower everyday people to embrace the digital revolution. Whether you're a tech enthusiast, a curious mind, or an industry professional, this podcast invites you to join the conversation and explore the future of AI together. The Brave Technologist Podcast is hosted by Luke Mulks, VP Business Operations at Brave Software—makers of the privacy-respecting Brave browser and Search engine, and now powering AI everywhere with the Brave Search API. Music by: Ari Dvorin Produced by: Sam Laliberte…

The Brave Technologist

1
LIVE FROM AI SUMMIT: Lenovo is Shaping AI for Smart Cities and the Greater Good 28:36

7 weeks ago28:36

28:36

Dr. Jeff Esposito, Engineering Lead at Lenovo R&D, shares how his team is shaping the future of AI with innovations like the Hive Transformer and EdgeGuard. He emphasizes the importance of ethical innovation and building technologies that are intended to serve society’s greater good. He also stresses the value of collective contributions and diverse perspectives in shaping a future where technology effectively addresses real-world challenges. Key Takeaways: AI’s role in building smarter cities through Lenovo’s collaborations with NVIDIA and other partners. How AI security is evolving with EdgeGuard and other cutting-edge protections. The role of hybrid AI in combining machine learning and symbolic logic for real-world applications. Corporate responsibility in AI development and the balance between open-source innovation and commercialization. Why diverse perspectives are essential in shaping AI that benefits everyone. Guest Bio: Dr. Jeff Esposito has over 40 patent submissions, with a long background in research and development at Dell, Microsoft, and Lenovo. He lectures on advanced technological development at various US government research labs, and believes that technology is at its best when serving the greater good and social justice. ---------------------------------------------------------------------------------------- About this Show: The Brave Technologist is here to shed light on the opportunities and challenges of emerging tech. To make it digestible, less scary, and more approachable for all! Join us as we embark on a mission to demystify artificial intelligence, challenge the status quo, and empower everyday people to embrace the digital revolution. Whether you're a tech enthusiast, a curious mind, or an industry professional, this podcast invites you to join the conversation and explore the future of AI together. The Brave Technologist Podcast is hosted by Luke Mulks, VP Business Operations at Brave Software—makers of the privacy-respecting Brave browser and Search engine, and now powering AI everywhere with the Brave Search API. Music by: Ari Dvorin Produced by: Sam Laliberte…

The Brave Technologist

1
AI in Legislation and How NYC Uses Data Science to Drive Policy 26:46

8 weeks ago26:46

26:46

Alaa Moussawi, Chief Data Scientist for the New York City Council, shares how AI is reshaping legislative processes through smarter, data-driven laws. He discusses the council’s use of Retrieval-Augmented Generation (RAG) models, and open-source AI solutions to streamline workflows and ensure legislative originality. He also shares his perspective on the future of AI in government, the importance of transparency in policy-making, and why generative AI should assist with—but never make—decisions. Key Takeaways: How the New York City Council team leverages AI and data science to drive evidence-based policymaking The importance of transparent, statistically-driven legislation The debate between cloud-based vs. on-premise AI solutions in government Common misconceptions about generative AI and decision-making The future of AI in government and its role in shaping policy Guest Bio: Alaa Moussawi serves as Chief Data Scientist for the New York City Council, leading teams of data scientists and software engineers. His data team analyzes issues like pay equity, rats, and school bus delays to support data-driven legislation, emphasizing transparency and reproducibility. The software team works to streamline council workflows, automate tasks, and improve efficiency, developing open-source tools like CRMs, dashboards, and paperless hearing systems. They’ve deployed machine learning models, including a RAG model for simplifying legal research. Dr. Moussawi is also producing a LinkedIn Learning course on developing RAG models in secure environments. ---------------------------------------------------------------------------------------- About this Show: The Brave Technologist is here to shed light on the opportunities and challenges of emerging tech. To make it digestible, less scary, and more approachable for all! Join us as we embark on a mission to demystify artificial intelligence, challenge the status quo, and empower everyday people to embrace the digital revolution. Whether you're a tech enthusiast, a curious mind, or an industry professional, this podcast invites you to join the conversation and explore the future of AI together. The Brave Technologist Podcast is hosted by Luke Mulks, VP Business Operations at Brave Software—makers of the privacy-respecting Brave browser and Search engine, and now powering AI everywhere with the Brave Search API. Music by: Ari Dvorin Produced by: Sam Laliberte…

The Brave Technologist

1
Blockchain & AI Revolution: Safeguarding Digital Transactions and Empowering User Privacy 34:59

9 weeks ago34:59

34:59

Chris Ghent, Chief Growth Officer at Input Output, explores the intersection of blockchain technology and artificial intelligence, focusing on the empowerment of users through decentralization and privacy advocacy. He discusses strategies crucial for community engagement, the importance of developing meaningful relationships in tech, and the role of privacy in shaping the future of digital transactions. Key Takeaways: The evolution and integration of AI and blockchain Strategies for effective marketing in the blockchain space The role of privacy in digital transactions The potential of AI to enhance user experience and security Navigating volatility within the cryptocurrency market The future of digital identities and user empowerment Guest Bio: Chris Ghent is the Chief Growth Officer at Input Output. With 16+ years in marketing and entrepreneurship, he specializes in advancing human-centric blockchain technology and driving usability and adoption. ---------------------------------------------------------------------------------------- About this Show: The Brave Technologist is here to shed light on the opportunities and challenges of emerging tech. To make it digestible, less scary, and more approachable for all! Join us as we embark on a mission to demystify artificial intelligence, challenge the status quo, and empower everyday people to embrace the digital revolution. Whether you're a tech enthusiast, a curious mind, or an industry professional, this podcast invites you to join the conversation and explore the future of AI together. The Brave Technologist Podcast is hosted by Luke Mulks, VP Business Operations at Brave Software—makers of the privacy-respecting Brave browser and Search engine, and now powering AI everywhere with the Brave Search API. Music by: Ari Dvorin Produced by: Sam Laliberte…

The Brave Technologist

1
The Future of Marketing and Creative Processes in an AI-Driven World 28:22

10 weeks ago28:22

28:22

Daniel Hulme, Chief AI Officer at WPP, discusses the transformative role of AI in marketing, leadership, and society. We explore the use of synthetic audiences, ethical considerations of AI, and the future of work influenced by AI technology. Key Takeaways: The use and impact of synthetic audiences in marketing and content creation AI's potential to enhance human creativity, and future job implications due to AI advancements Overview of the current regulatory landscape, and ethical challenges regarding AI development Practical advice for engaging with and understanding AI technology Guest Bio: Daniel Hulme is a globally recognised AI expert. He is the Chief AI Officer at WPP, and the CEO at Satalia. With over 25 years experience in research and applied AI, Daniel is cited as one of the top ten Chief AI Officers in the world. Daniel is a serial TEDx speaker, has contributed to numerous books and articles on AI, and is a faculty member of SingularityU. He is passionate about how technology can help govern organisations and bring a positive impact to society. ---------------------------------------------------------------------------------------- About this Show: The Brave Technologist is here to shed light on the opportunities and challenges of emerging tech. To make it digestible, less scary, and more approachable for all! Join us as we embark on a mission to demystify artificial intelligence, challenge the status quo, and empower everyday people to embrace the digital revolution. Whether you're a tech enthusiast, a curious mind, or an industry professional, this podcast invites you to join the conversation and explore the future of AI together. The Brave Technologist Podcast is hosted by Luke Mulks, VP Business Operations at Brave Software—makers of the privacy-respecting Brave browser and Search engine, and now powering AI everywhere with the Brave Search API. Music by: Ari Dvorin Produced by: Sam Laliberte…

The Brave Technologist

1
The EU’s Approach to Digital Policy and Lessons Learned From The GDPR 50:36

11 weeks ago50:36

50:36

Kai Zenner, Head of Office and Digital Policy Adviser for German Member of the European Parliament Axel Voss, discusses the emerging regulatory landscape for artificial intelligence in Europe and its implications for innovation and consumer safety. He also discusses implementation hurdles of the EU AI Act, specifically the shortage of AI experts and the complexity of enforcement across 27 member states. Key Takeaways: Challenges with the AI Act (such as vague use cases, balancing innovation with regulation, and the impact on SMEs) Lessons from GDPR, including upcoming changes being considered that could impact data privacy Horizontal legislative approaches and their implications Future prospects for AI regulation in Europe Guest Bio: Kai Zenner is Head of Office and Digital Policy Adviser for MEP Axel Voss in the European Parliament, focusing on AI, privacy, and the EU’s digital transition. He is involved in negotiations on the AI Act, AI Liability Directive, ePrivacy Regulation, and GDPR revision. A member of the OECD.AI Network of Experts and the World Economic Forum's AI Governance Alliance, Zenner also served on the UN's High-Level Advisory Body on AI. He was named Best MEP Assistant in 2023, and ranked #13 in Politico's Power 40 for his influence on EU digital policy. ---------------------------------------------------------------------------------------- About this Show: The Brave Technologist is here to shed light on the opportunities and challenges of emerging tech. To make it digestible, less scary, and more approachable for all! Join us as we embark on a mission to demystify artificial intelligence, challenge the status quo, and empower everyday people to embrace the digital revolution. Whether you're a tech enthusiast, a curious mind, or an industry professional, this podcast invites you to join the conversation and explore the future of AI together. The Brave Technologist Podcast is hosted by Luke Mulks, VP Business Operations at Brave Software—makers of the privacy-respecting Brave browser and Search engine, and now powering AI everywhere with the Brave Search API. Music by: Ari Dvorin Produced by: Sam Laliberte…

The Brave Technologist

1
AI Meets Fashion: Redefining Retail Experiences at Nordstrom 21:33

12 weeks ago21:33

21:33

Katie Winterbottom, Director of AI (Digital and Merch) at Nordstrom, discusses a new pilot program that uses AI-powered trend reports and agentic architecture to craft unique fashion journeys. She also emphasizes the need for tech education within companies, and updating antiquated processes to leverage the benefits of emerging tech. Key Takeaways: How AI is revolutionizing the fashion industry by capturing precise fashion trends and assisting in areas such as product surfacing, merchandising, and customer personalization. Operational challenges of integrating AI, and the importance of infrastructure scalability. The development of AI-powered trend reports and agentic architecture to enhance customer experiences. Limitations of recommendation models, and the importance of modern architectures like sequential transformers. Guest Bio: Katie Winterbottom leads AI innovation at Nordstrom, where she directs a team of 32 data scientists and engineers building next-generation personalization and recommendation systems. She's particularly passionate about responsible AI deployment, and has pioneered frameworks for measuring and monitoring AI's business impact while ensuring ethical implementation. Prior to her current role, Katie scaled multiple data science organizations and built enterprise-wide platforms that transformed Nordstrom's digital capabilities. Her teams' innovations have generated hundreds of millions in revenue through enhanced personalization, fraud prevention, and automated merchandising solutions. ---------------------------------------------------------------------------------------- About this Show: The Brave Technologist is here to shed light on the opportunities and challenges of emerging tech. To make it digestible, less scary, and more approachable for all! Join us as we embark on a mission to demystify artificial intelligence, challenge the status quo, and empower everyday people to embrace the digital revolution. Whether you're a tech enthusiast, a curious mind, or an industry professional, this podcast invites you to join the conversation and explore the future of AI together. The Brave Technologist Podcast is hosted by Luke Mulks, VP Business Operations at Brave Software—makers of the privacy-respecting Brave browser and Search engine, and now powering AI everywhere with the Brave Search API. Music by: Ari Dvorin Produced by: Sam Laliberte…

The Brave Technologist

1
Future-Proofing AI: Ethics, Accountability and Governance 29:32

13 weeks ago29:32

29:32

Jo Davaris, Global Chief Privacy Officer at Booking Holdings, discusses how to build trust in AI, emphasizing privacy and ethical governance as the pillars of AI innovation. We explore the importance of feedback mechanisms and transparency in AI systems, along with how to maintain user control without compromising innovation. Key Takeaways: Building trust in AI systems and the role of privacy in AI governance The need for public and private collaboration on AI regulations Concerns with AI’s rapid advancement The importance of integrating privacy and ethical considerations into AI development from the start Guest Bio: Jo Davaris is the Global Chief Privacy Officer at Booking Holdings, where she established a unified privacy framework across brands like Booking.com and OpenTable. She leads AI Governance, Digital Trust, and Cybersecurity efforts, integrating privacy and innovation globally. Previously, Jo was Mercer’s first Global Chief Privacy Officer, developing a privacy program that protected data while enabling growth. At American Express, she strengthened privacy governance for institutional & network businesses. Earlier, as an attorney for New York City’s Administration for Children’s Services, she prosecuted child abuse cases. Jo serves on advisory boards, speaks at conferences on privacy and governance, and advocates for social services in NYC. ---------------------------------------------------------------------------------------- About this Show: The Brave Technologist is here to shed light on the opportunities and challenges of emerging tech. To make it digestible, less scary, and more approachable for all! Join us as we embark on a mission to demystify artificial intelligence, challenge the status quo, and empower everyday people to embrace the digital revolution. Whether you're a tech enthusiast, a curious mind, or an industry professional, this podcast invites you to join the conversation and explore the future of AI together. The Brave Technologist Podcast is hosted by Luke Mulks, VP Business Operations at Brave Software—makers of the privacy-respecting Brave browser and Search engine, and now powering AI everywhere with the Brave Search API. Music by: Ari Dvorin Produced by: Sam Laliberte…

The Brave Technologist

1
The Role of Analytics in Shaping the Future of MLOps 32:42

14 weeks ago32:42

32:42

Sophia Rowland, Senior Product Manager at SAS, discusses her journey from data science to product management at SAS, focusing on the integration of AI and analytics. She explains the concepts of Model Ops and ML Ops, the challenges organizations face in operationalizing machine learning models, and the critical role of analytics in this process. Key Takeaways: Dependency management errors that occur when IT and data science teams work in silos The connection between algorithms and psychology, using data and software to tap into motivation How to discern hype from meaningful advancements in emerging technologies The influence of user behavior on AI adoption Ways to stay updated in the rapidly evolving field of AI Guest Bio: Sophia Rowland is a Senior Product Manager focusing on ModelOps and ML Ops at SAS. In her previous role as a data scientist, Sophia worked with dozens of organizations to solve a variety of problems using analytics. As an active speaker and writer, Sophia has spoken at events like the AI Summit, All Things Open, SAS Explore, and SAS Innovate; she has also written dozens of articles and blog posts. As a lifelong North Carolinian, Sophia holds degrees from both UNC-Chapel Hill and Duke, including bachelor’s degrees in computer science and psychology, and a Master of Science in Quantitative Management: Business Analytics from the Fuqua School of Business. Outside of work, Sophia enjoys reading an eclectic assortment of books, hiking throughout North Carolina, and trying to stay upright while ice skating. ---------------------------------------------------------------------------------------- About this Show: The Brave Technologist is here to shed light on the opportunities and challenges of emerging tech. To make it digestible, less scary, and more approachable for all! Join us as we embark on a mission to demystify artificial intelligence, challenge the status quo, and empower everyday people to embrace the digital revolution. Whether you're a tech enthusiast, a curious mind, or an industry professional, this podcast invites you to join the conversation and explore the future of AI together. The Brave Technologist Podcast is hosted by Luke Mulks, VP Business Operations at Brave Software—makers of the privacy-respecting Brave browser and Search engine, and now powering AI everywhere with the Brave Search API. Music by: Ari Dvorin Produced by: Sam Laliberte…

The Brave Technologist

1
LIVE from AI Summit: The Impact of Strategic Fine Tuning on Achieving Peak Performance 25:08

15 weeks ago25:08