The Cost of Incivility with Christine Porath

Making Positive Psychology Work

Christine Porath is an associate professor at the School of Business at Georgetown University. Christine’s research focuses on leadership, organizational culture, the effects of bad behavior in workplaces, and how organizations can create a more positive environment where people can thrive. She recently released a new book, Mastering Civility: A Manifesto for the Workplace.

How often does someone’s rude or insensitive behavior zap your energy and motivation? Unfortunately it seems that incivility is on the rise in our workplaces. It can undermine your work performance, and your mental and physical wellbeing. Listen to Christine share strategies on buffering the negative effects of incivility and building more civil organizations.

Connect with Christine Porath:

• ChristinePorath.com

You’ll Learn:

• [01:48] – Christine defines “incivility” and says that it has become more prevalent in workplaces.
• [04:44] – Christine explains that the number one thing driving incivility is stress and feeling overwhelmed. She also talks about technology’s role in civility.
• [06:20] – Christine describes the cost to employees and workplaces from tolerating incivility.
• [08:13] – Christine shares some tips on how to handle incivility.
• [11:04] – Christine talks about why wellbeing is the best antidote to incivility.
• [12:30] – Christine asks, “Who do you want to be?” She explains why answering this question each day may determine our success.
• [14:36] – The Cycle to Civility is a four step process for organizations to become more civil places.
• [18:34] – Christine talks about where civility can go awry.
• [20:13] – There are simple techniques to improve our civility. Christine shares some of these.
• [23:21] – The Lightning Round with Christine Porath.

Your Resources:

• The Price of Incivility
• What Got You Here Won’t Get You There: How Successful People Become Even More Successful – Marshall Goldsmith and Mark Reiter
• Triggers: Creating Behaviors That Last — Becoming the Person You Want to Be – Marshall Goldsmith and Mark Reiter
• Grit: The Power of Passion and Perseverance – Angela Duckworth
• Resisting Happiness – Matthew Kelly

Thanks for listening!

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Special thanks to Christine for joining me this week. Until next time, take care!