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Advocacy, Reviews and the Era of Consumerism in Healthcare
Manage episode 217364339 series 2408553
Consumers are gaining more control of how they spend their healthcare dollars and providers are racing to adapt. Similar to the way we use Yelp to rate and evaluate restaurants and hotels, customer reviews and advocacy are becoming very important in healthcare. In this episode, Justin Mardjuki and Greg Kefer discuss recent research into hospital peer review performance and some of the opportunities to improve.
67 episodes
Manage episode 217364339 series 2408553
Consumers are gaining more control of how they spend their healthcare dollars and providers are racing to adapt. Similar to the way we use Yelp to rate and evaluate restaurants and hotels, customer reviews and advocacy are becoming very important in healthcare. In this episode, Justin Mardjuki and Greg Kefer discuss recent research into hospital peer review performance and some of the opportunities to improve.
67 episodes
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