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Healthcare DisruPTion 6 The Importance of the Team
Manage episode 238791610 series 1242528
Content provided by UpDoc Media. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by UpDoc Media or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this Episode Jerry and Andrew continue the conversation around the Customer Lifecycle. There are multiples layers that create a successful Customer Lifecycle. Today Jerry and Andrew speak about the importance of TEAM. How does hiring, training and accountabilities fit into creating a great experience for the customer (patient)! If you haven’t created the culture of team then you can never truly take care of the customer (patient). We also address the role of customer service and its role in this process. Lastly, we talk about how an interview should go from the perspective of the owner sitting across from you. Thanks for listening to Healthcare Disruption!
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Manage episode 238791610 series 1242528
Content provided by UpDoc Media. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by UpDoc Media or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this Episode Jerry and Andrew continue the conversation around the Customer Lifecycle. There are multiples layers that create a successful Customer Lifecycle. Today Jerry and Andrew speak about the importance of TEAM. How does hiring, training and accountabilities fit into creating a great experience for the customer (patient)! If you haven’t created the culture of team then you can never truly take care of the customer (patient). We also address the role of customer service and its role in this process. Lastly, we talk about how an interview should go from the perspective of the owner sitting across from you. Thanks for listening to Healthcare Disruption!
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PT Inquest is an online journal club. Hosted by Jason Tuori, Megan Graham, and Chris Juneau, the show looks at an article every week and discusses how it applies to current physical therapy practice.
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