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Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
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Behavioral Science For Brands: Leveraging behavioral science in brand marketing.
Consumer Behavior Lab
The Consumer Behavior Lab is dedicated to teaching marketersacross the United States how behavioral science principles can beapplied to help their brands. By decoding the underlying motivationsof how consumers make decisions, the CBL seeks to make a betterindustry - where both brands and agencies put proven sciencebehind their decision making.
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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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Focused on helping Ecommerce brands optimize their traffic and website for high performance. Whether you're launching a startup or scaling an established brand, this is your go-to resource for actionable advice on optimizing your Ecommerce brand to the next level.
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CPG & FMCG eCommerce industry icon Sri Rajagopalan & consumer loyalty guru Peter V.S. Bond explore how brands and retailers understand and engage with consumers in-store, online and everywhere in between. http://cpgguys.com
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A podcast dedicated to helping businesses improve their customer engagement. Covering growth, retention, technical, and industry trend topics, brought to you by OneSignal, the world's most popular customer engagement solution used by 1+ million businesses sending more than 10 billion daily messages.
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Welcome to Fearless Funnels with Kristen Day! Join us as we demystify the world of marketing funnels and discover how to turn complete strangers into raving superfans of your brand. Kristen shares her journey from agency life to successful entrepreneurship, revealing the secrets that marketing agencies don’t want you to know. Whether you're a seasoned pro or just getting started, this podcast is your go-to resource for creating magical, unforgettable customer experiences that drive loyalty a ...
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A regular podcast from marketing veteran Rob Voase (sometimes with his co-host Jen Clinehens), who discuss everything from CRM to Customer experience to Brand to Marketing careers (with occasional swearing. Sorry Mum).
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Julia Carcamo is one of the best brand marketers in the casino industry. A Latina from New Orleans, she paved her career from the days of riverboat gaming to the Las Vegas Strip and beyond. She shares lessons learned along the way for marketers to create their one paths to success.
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Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers. Accompanied by marketing experts, this podcast will demystify customer retention and deep-dive into how international companies are using it to keep their customers coming back for more.
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Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
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Stories of the ag brands you love, and the ag brands you love to hate. Chrissy Wozniak has always been fascinated by brand loyalty in agriculture, she has had the opportunity to travel the US and Canada throughout her career and has been blessed to build relationships with the people who run the companies that help keep farmers farming. She wants to tell the stories of these great companies, and help you get to know them for who they really are.
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The Omnichannel Marketer Show - hosted by Kait Stephens - is frank discussion about what it takes to build a consumer brand, create a seamless omnichannel experience, and drive revenue and customer lifetime value across DTC, Amazon, and Retail Channels. If you’re looking for the latest strategies, tips, and trends from seasoned omnichannel marketers, want no-B.S. answers to your biggest ecommerce questions, need a perspective on how your peers are addressing the same issues, or just simply w ...
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Welcome to the thrilling world of the Business Superfans Podcast, with your host, Frederick "Freddy D" Dudek! Immerse yourself in our dynamic episodes as we delve deep into the art of transforming your employees, customers, and most valued business allies into your most fervent advocates. Imagine having superfans who do more than just support your brand; they amplify your message, and significantly boost retention, loyalty, and sales, all without the need for additional spending. In each epi ...
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Conversations about the art and science of building brand communities, hosted by community expert Clare Sutcliffe.
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Welcome to 'Who Cares About My Story?'. A podcast by Reme Mancera on the impact of sharing your Personal Brand Story on your business. Conversations about the benefits and also the behind-the scenes challenges you face in deciding which parts to highlight, without oversharing or pretending to be someone else. Reme Mancera is a strategist specializing in Personal Brand Story who guides course creators, coaches and service providers who are navigating a transition in their business. It's time ...
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At VML, it is our unique ability to integrate our BX, CX and Commerce practices - creating connected brands to drive growth - ultimately combining real customer benefits with a deep brand bond, consistently pushing to exceed customer expectations and deliver unique and generous experiences. On Human Centered, we explore how brands – both large and small – are creating meaningful customer experiences, and discuss how professionals like you can tap into industry best practices to create value ...
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Free Courses with a good blend of key areas that a Good Salesperson needs to pay attention to...to get the Sales Boom, Customer loyalty & Brand Recognition they've always wanted!
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Tired of losing revenue because patients aren't converting into treatments? Join Bob Miglani and industry experts on The Marketing for Doctors Podcast as they crack the code on patient capture and conversion. Each episode is packed with actionable marketing strategies from real specialty doctors, designed to help you: Attract new patients with proven techniques Turn prospects into paying patients with effective conversion strategies Generate a steady stream of referrals through patient loyal ...
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Weekly Tac-planning on marketing, brand strategy, and category design for early & growth stage veteran small businesses, keeping you in the fight and not face down in a rice paddy!
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The loyalty industry landscape changes daily, and it's almost impossible to stay on top of new trends, marketplace shake-ups, or stories of the past that shaped where the industry is today. That's why Loyalty Out Loud will tackle a different topic with new guests every episode, digging into the industry's past or shooting into its future at any minute.
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We're a digital marketing company that helps USA businesses leverage technology, marketing automation & authority positioning tools to drive leads, sales & brand loyalty.
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Unrolling E-Commerce explores the marketing strategies of companies and individuals that are building a brand and growing their ecommerce business. If you have a side hustle, want to grow your existing business, or just want to hear some great advice, this is the podcast for you.
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What is the role of a brand when brand loyalty has diminished? The world of consumer goods has become increasingly fragmented, this expansion of choice from beauty to apparel to beer has disrupted consumer decision making - buying behavior doesn't follow a playbook. Now more than ever curiosity and discovery trump consistency. Offering a unique benefit, establishing memory structures, and showing up in the right channels have become baseline. This podcast will address and seek to understand ...
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Make sure your brand is everything it can be. If you're not tending to your brand in this chaotic environment, you might as well be shredding your money. Every week, our panel of top brand experts will discuss the state of the universe - and share insights in strategy, creative, digital, content, social and every area that can help build better and stronger connections with your audiences. Sometimes we'll agree, sometimes we'll argue and sometimes we'll just call BS on the whole thing. But, ...
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One Podcast, Two Styles: 1. A daily one minute briefing on the latest trends, statistics and industry news in the world of customer loyalty. 2. A weekly conversational style interview with marketing experts and business leaders sharing insightful and entertaining stories about customer loyalty. For curated customer loyalty news stories and full length articles which may have been referenced on the show, please visit https://theloyaltyminute.com
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The branding deep dive podcast is a podcast where we have in-depth discussions with founders, marketers, and brand strategists on how to build a brand that people love. The host is Ahmed Cheema, a brand strategist. Check out our website for more branding and marketing content: https://brandingdeepdive.com/
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The Jasmine Star Show is a conversational business podcast that explores what it really means to turn your passion into profits. Law school dropout turned world-renowned photographer and expert business strategist, host Jasmine Star delivers her best business advice every week with a mixture of inspiration, wittiness, and a kick in the pants. On The Jasmine Star Show, you can expect raw business coaching sessions, honest conversations with industry peers, and most importantly: tactical tips ...
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Produced for both aspiring and recognized digital thought leaders, the show focuses on how social media contributes to creating and sustaining business in social selling, brand storytelling, content marketing, social search, AI, social media, digital marketing, and digital PR, Barbara interviews friends in high places. Tune into smart insights that will keep you on top of today's fast-emerging trends. Grow your social business, reach, and relationships with Barbara Rozgonyi.
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Every Talk Experiential Podcast features an in-depth interview and conversation with a key player in the world of experiential marketing. Take control of your brand in today’s changing marketplace by learning how to create authentic and unique connections with consumers on a personal level. Learn how to successfully employ experiential marketing strategies to increase your brand’s engagement and create meaningful experiences that lead to brand loyalty.
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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
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One of the key things we frequently observe is the speed with which the retail space is evolving and how many people are finding it challenging to keep up. That’s exactly why we started this podcast - to provide experts a stage to share what they have been working on, bring new ideas to the forefront, create more awareness, and explore cutting-edge technologies. In a world where customer experiences can make or break a brand, “The Retail Spotlight” is a new podcast series where executives fr ...
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I left my corporate job in 2018 and decided to take my love of business strategy full time. I wanted to help businesses effectively increase brand awareness and loyalty through a 360 approach of brand building. As CEO at, For the Love Of People Group, I use a variety of tools to build your brand whether that be improving your website, increasing your web traffic, or building you as a brand through various PR and marketing methods. This podcast is about inspiring the entrepreneur in you to li ...
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For aspiring authors, writing a book is a lifelong dream, but one that can seem to be just out of reach. The process of writing a book can be both exciting and frustrating. The idea can be there , but sometimes we get stuck and can’t seem to find the inspiration to move forward. If you are an expert in your field who is thinking about writing a book, you’ve come to the right place. Welcome to The Author’s Corner, a show where we will help you unlock your creativity and write the book of your ...
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The show which helps pet brands, marketers, business leaders and entrepreneurs to build more meaningful relationships with & sell more effectively to one of Australia's fastest growing consumer groups - Pet Parents.
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Hosted by aigo.ai co-founder, Srini Pagidyala, the Inside Innovator’s Mind - A Customer Engagement Podcast, features North America’s most innovative & bold leaders giving us an insider's view on what it takes to bring about engaging customer experiences that increase loyalty, market share, wallet share and significantly reduce cost to service customers, while creating brand evangelists. This show is sponsored by aigo.ai, the world’s first and only chatbot with a brain. Learn more at: https:/ ...
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A PenBoyRoy Podcast on Fountain Pens and Fountain Pen yammer. Got good words? Wanna share? Email us at pentertainmentpodcast@gmail.com. Check out my affiliate link to make pen purchases and support me and my content! https://goldspot.com/?aff=3
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The line between food and tech is increasingly blurring. The Feed is a series of in-depth conversations from Matt Newberg of HNGRY (hngry.tv) and food industry insiders who are leveraging technology to shape the way we eat.
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Marketing for the Banking and Financial Services Industry
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We are a few gamers who happen to also be husbands and fathers. Amongst the time constraints of life, we manage to balance everything including our sacred gaming time. Our loyalty lies with Sony's brand and we want to share our love of Playstation gaming.
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On Top of PR is a podcast dedicated to helping corporate communications leaders leverage the power of public relations to build a strong brand and great reputation. On each episode, we explore PR and marketing topics, tips, and trends with an expert guest as we help PR professionals stay on top of PR. On Top of PR is one of the top 5% most popular podcast shows globally, according to ListenNotes' Listen Score, and among the top 100 marketing podcasts in the world on Apple Podcasts. Episodes ...
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TYCA: The Repeat Purchase & Loyalty Podcast - Insider Strategies from DTC Operators & Founders Join Blake Imperl, Head of Marketing at Wonderment, as he dives deep into the world of eCommerce and retention marketing. Blake interviews leading DTC operators and founders to uncover their proven strategies for driving repeat purchases and building brand loyalty. Say goodbye to generic tips and fluffy content. This podcast delivers actionable insights and tactics that you can use to boost repeat ...
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Ecommerce Coffee Break - Helping You Become A Smarter Online Seller
Build and grow your online store with expert insights on ecommerce, marketing, tech, and entrepreneurship.
Want to be a smarter online seller? This marketing podcast empowers you to build a profitable online business that excites you. The goal of every episode is to uplevel you as an online merchant and business owner, taking your online sales and marketing strategy to the next level. Each week, host and digital marketing veteran Claus Lauter interviews world-class e-commerce experts and marketers. They share their stories, tips, tactics, and strategies on how to build a successful online brand. ...
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Art, entertainment, theology, politics, culture, religion, etc. If there is truth in this world, it’s only going to be discovered if it is sought after. Join host David Lilley as he interviews a wide array of guest to talk to them about everything that is relevant to our day and age Support this podcast: https://podcasters.spotify.com/pod/show/pardonwill/support
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Using Brand Rituals to Differentiate Your Casino and Gain Loyalty
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Unlock the secret to casino loyalty through the power of brand rituals. Discover how simple, memorable rituals can transform your casino’s marketing strategy and drive customer loyalty.Learn more at www.jcarcamoassociates.com/.Get insights delivered to your inbox: www.jcarcamoassociates.com/casino-mark…newsletter/Join the most effective casino mark…
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Creating Brand Loyalty, Social Media Virality, and User-Generated Content with Michelle Cordeiro Grant
55:46
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Let’s just keep it real for a moment: Pivoting in business can be scary. Especially when you’ve had previous massive success. And letting that fear reign is EXACTLY what’s keeping many entrepreneurs from getting to their next level. But my guest today is here to show us how she broke through those barriers…by launching a second brand that went comp…
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Building Brand Loyalty Through Retail Media with Walmart Connect's Ryan Mayward & Omnicom Commerce Group's Jacquelyn Baker
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This episode was recorded at the Cannes Lions International Festival of Creativity with a live audience. The CPG Guys were joined by Ryan Mayward, SVP of Sales at Walmart Connect and Jacquelyn Baker, CEO of Omnicom Commerce Group, part of the Flywheel Commerce Network. Follow Ryan Mayward on LinkedIn at: https://www.linkedin.com/in/ryan-mayward-b67…
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Disney Parks: How the Peak-End Rule Sparks Delight
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In this episode, we examine how Disney uses behavioral principles to mange queues, process payments and create moments of joy inside thier parks.By Consumer Behavior Lab
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The New Dawn of Customer Experience: Evolving Strategies, Accountability, and Collaboration in Modern CX
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In this episode of Human Centered, host Nick Brunker and Ben Geheb, VML's global chief experience strategy officer, discuss the evolving landscape of customer experience. They explore why CX index scores are at their lowest point, the challenges of measuring CX ROI, and the shift away from CX being owned by a single department. The conversation del…
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Valued but Not Equal - A Case for Customer Segmentation
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In this episode, Dr. Michelli addresses the nuanced reality that while customers may not always be right or contribute equally, they invariably pay the bills. He explores the diverse approaches of business leaders towards customer prioritization, echoing Peter Drucker's principle that businesses exist primarily to "create a customer," and through t…
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A Playbook for First-Time Founders with Nancy Twine
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If you’re in the thick of building, scaling, your pivoting your business or your career: LISTEN UP! (Yes, in all caps!) This episode is for you. Today’s guest is sharing a blueprint on how to grow, pivot, and scale successfully (even if you’re literally starting from scratch.) Nancy Twine is the founder of the natural haircare company Briogeo. She’…
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Episode #160: Robin’s Riff on “What to Do After Rejection From Publishers”
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Summary: Did you know that only about 1% of book pitches actually land a deal? Rejection is never easy, and in the competitive world of publishing, it's a common experience. And if you've ever faced rejection from publishers and wondered what to do next, you'll want to listen to my latest Robin’s Riff. In Episode #160 of The Author’s Corner, Robin …
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Brand Growth in the Digital Era With Kellanova’s Nicole Vinson
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The CPG Guys are joined in this episode by Nicole Vinson, VP Global Digital, Media & Omni Shopper Experience at Kellanova. This episode was recorded at the Cannes Lions International Festival of Creativity. Ajay Sharma, VP of eCommerce & Omnichannel at Bayer guest hosted this episode. Follow Nicole Vinson on LinkedIn at: https://www.linkedin.com/in…
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#97: The Future of Customer Experience: AI and Actionable Data with Ken Peterson, President, QuestionPro Customer Experience
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Ken Peterson is the President of QuestionPro’s Customer Experience Division and joined me for an enlightening conversation about the intersection of AI and CX. QuestionPro’s Voice of the Customer platform already incorporates AI in its range of products from basic surveys to complex research, customer experience and employee engagement. GenAI promi…
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Tortillas, Government Agencies, and Behavioral Science with Owain Service
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In this episode, we have Owain Service, cofounder and former managing director of the UK's Behavioral Insights Team and former deputy director of the Prime Minister's Strategy Unit, joining us to explore the possibilities of behavioral sciences in other sectors.By Consumer Behavior Lab
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Sharing your story as a marketer and disability advocate, with Vittoria Daelli [011]
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Our guest today is Vittoria Daelli, a funnel marketer who specializes in launch management. She turns offers into unforgettable experiences and transforms her clients' ideas into powerful launches. She is also a disability advocate who uses her story and her work to educate others on how to treat people with disabilities. She has a speech impairmen…
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Harnessing Customer Satisfaction for Organic Growth
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Join us for an insightful conversation with Lynn Daniel, founder of the Daniel Group, as he shares his journey from the early days of marketing to becoming a leading consultant in B2B customer satisfaction. Lynn discusses the development of a feedback process that has benefited major clients like Caterpillar dealers and explains how technology has …
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Episode 172 | Fast Food Finance: What Restaurants Teach Us About Banking
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In this engaging episode, Josh and John discuss visiting popular chain restaurants and compare their experiences to banking models. From steady reliability to chaotic variety and surprising value, they discuss what these experiences reveal about customer expectations in banking. The post Episode 172 | Fast Food Finance: What Restaurants Teach Us Ab…
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How to Build Long-Lasting Client Relationships in Business
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If you’re a 7-figure business owner ready to create a powerful brand, learn high-level marketing strategies, and build systems that scale alongside a group of talented 7-figure entrepreneurs, you must click >>HERE<< to be added to the waitlist for my upcoming mastermind. You'll be first to hear when we open applications. ************ She started of…
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Streaming didn’t just change the way consumers watched movies and TV shows, it reconfigured how media giants operated, and how they saw themselves. If tech companies were disrupting old business models, perhaps Disney’s best move was to join the crowd. In our final episode, we look at how streaming has fundamentally changed Disney and prepared the …
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Boost Revenue with These Proven Cross-Sell Tactics — Varun Kundra | How Personalization Drives Upsell Success, Why Cross-selling and Upselling Boost AOV, Why Post-purchase Offers Leverage the "Dopamine ...
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In this episode, we dive into strategies for boosting your online store’s average order value (AOV) through effective cross-selling. Joining the conversation is Varun Kundra, Co-founder of AfterSell.com, a Shopify app used by over 20,000 brands for upselling and cross-selling. Varun shares insights on consumer psychology, personalization, and how m…
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(Aired 08/11/24) This week David discusses Kamala's VP pick Tim "boomer of the year" Walz. Also we take a look at how the media reacts to her pick. --- Support this podcast: https://podcasters.spotify.com/pod/show/pardonwill/support
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How to Identify and Lead A, B, and C Players for Business Success
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Your team is mostly made up of two kinds of people: donkeys and unicorns. Lemme explain: Unicorns are high-achievers who can create and manage systems independently, while donkeys are reliable executors of the tasks within the systems (both are important to your organization). Most teams consist primarily of donkeys, and you know what? That's perfe…
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Leader’s Leap with Remarkable Retail’s Steve Dennis
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The CPG Guys are joined in this episode by Steve Dennis, author of “Leaders Leap - Transforming Your company at the Speed of Disruption” and host of the Remarkable Retail Podcast. Follow Steve Dennis on LinkedIn at: https://www.linkedin.com/in/stevenpdennis/ Purchase Leaders Leap on Amazon: https://a.co/d/j8kHQ6M Listene to the Remarkable Retail po…
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Shopify Expert: Why You Need To Personalize, When To Solve Problems & How To Be Agile
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In this Greatest Hits episode, Lauren is accompanied by Cole Atkinson. Cole is a Senior Product Manager at Shopify, a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size, making it easier for everyone involved. Previously, he worked as a Sales & Marketing Manager at Rubber Tree L…
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How BattlBox Cracked the Short-Form Video Secret for Sales Success — John Roman | Making Short-form Videos for TikTok, Ig, YouTube, AI Tools for Content Creation and Editing, Why a Human Face Sells More ...
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In this episode of the eCommerce Coffee Break podcast, we dive into the world of short-form video content for TikTok, Instagram Reels, and YouTube Shorts. Our guest is John Roman, CEO of BattlBox.com, who shares his journey from B2B sales to e-commerce success. John reveals how BattlBox leveraged video marketing to grow their brand, starting with l…
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126- Rethinking restaurant funding with Johann Moonesinghe of InKind
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Johann Moonesinghe is the Co-Founder & CEO of inKind, a marketplace that provides restaurateurs with non-dilutive financing and unlocks deals for local diners. In this episode, we’ll talk about why restaurant funding is broken, inKind’s unique approach to capital, and its recent venture into restaurant M&A.…
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Creating Superfans: Kara Jensen’s Be Outdoors Arizona Hub Connects Agencies and Outdoor Enthusiasts
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Episode 35 Frederick Dudek (Freddy D) Creating Superfans: Kara Jensen’s Be Outdoors Arizona Hub Connects Agencies and Outdoor Enthusiasts Hey there, Freddy D here! In this episode of the Business Superfans podcast, I had an inspiring chat with Kara Jensen , the owner of Be Outdoors Arizona. We dove into her journey of turning a struggling conservat…
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Affordable Grocery Delivery With Buncha’s Bharat Pulgam
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The CPGGUYS are joined in this episode by Bharat Pulgam, co-founder & CEO of affordable last mile delivery service - Buncha. Buncha is a 'milk-man' type delivery service now operating in Colorado & Minnesota and fast expanding. For $3.45 per delivery, this is about the lowest cost we are experiencing in the marketplace. Find Bharat Pulgam on Linked…
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Mastering the Art of Customer Experience: Who Is Your Business Meant For? | #1
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Welcome to Fearless Funnels with Kristen Day! Join us as we demystify the world of marketing funnels and discover how to turn complete strangers into raving superfans of your brand. Kristen shares her journey from agency life to successful entrepreneurship, revealing the secrets that marketing agencies don’t want you to know. Whether you're a seaso…
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Retail Media: The Jackpot for Casino Revenue Growth
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Retail media, a rapidly growing advertising channel, presents a lucrative opportunity for U.S. casino operators. With their captive audience, diverse demographics, and wealth of customer data, casinos are uniquely positioned to leverage retail media to boost revenue and engagement. By strategically utilizing their video screens and digital infrastr…
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Walking Your Talk: Cultivating Authentic Customer Service (Part 2 of 2)
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In this episode, Dr. Michelli delves deeper into the principles of authentic customer experiences, building on insights from his interactions and writings on legendary brands like Ritz-Carlton, Zappos, and Starbucks. He emphasizes the need for extraordinary customer service that consistently exceeds expectations through creativity, presence, kindne…
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Three Tips to Achieving Greatness In Business and Leadership with Will Guidara [10 min]
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Ever wondered what it takes to truly achieve greatness in your industry? Spoiler alert: it all starts with ONE IDEA. Today, I'm thrilled to bring back Will Guidara, a visionary whose journey to the top is rooted in the concept of "unreasonable hospitality." What blew my mind was how such a profound concept was birthed through the power of collabora…
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Growth Oriented Brand Marketing with Kimberly-Clark's Luke Kigel
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The CPGGUYS are joined in this episode by Luke Kigel - VP of digital marketing & consumer experiences at Kimberly-Clark. Connect with Luke Kigel on Linkedin : https://www.linkedin.com/in/lukekigel/ Connect with Kimberly-Clark on Linkedin : https://www.linkedin.com/company/kimberly-clark/ Connect with Kimberly-Clark online : https://www.kimberly-cla…
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Episode #159: How to Get on Podcasts (and Be a Great Guest) with Michelle Glogovac
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Summary: Ever wondered how podcast PR can amplify your message? It's a journey filled with strategy, connections, and the potential to reach millions of listeners! Today, Michelle Glogovac, joins us to share her expertise and firsthand experiences in this dynamic field. In episode #159 of The Author’s Corner, Michelle shares insights into the world…
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#96 Building a CX Culture: Everence Federal Credit Union CEO and President
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Imagine that you’ve been asked to lead a credit union in the middle of a worldwide pandemic. With a rich background in financial and nonprofit marketing, Kristen Heisey has been steering Everence Federal Credit Union towards new heights for the past two years. Under her leadership, the credit union has not only navigated through post-COVID challeng…
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Bridging the CX Gap: Aligning Intentions with Consumer Realities
27:51
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Can the gap between what CX professionals aim to achieve and what consumers actually experience be bridged? Join us as we unravel the complexities of customer experience in a compelling discussion with Sam Gutierrez, a senior research scientist at SurveyMonkey. Sam reveals the art and science behind creating effective surveys, ensuring data accurac…
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167: Building and Developing Great Leaders
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Could your company's high turnover rates directly result from poor leadership? On this episode of The Customer Service Revolution, explore the startling reality that 82% of managers are considered “accidental managers”—individuals with job function expertise but lacking crucial leadership skills. We unpack the extraordinary impact on organizations,…
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The Walt Disney Company has been led by eight different men in its century of existence. But few would object to the idea that only three have really mattered. Walt Disney, Michael Eisner, and Bob Iger have all made lasting impacts on the company, but how these executives went out also left an important impression. Why has Disney repeatedly struggl…
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What is Outdated in Shopify Marketing and What to Use Instead — Brandon Amoroso | Why Shopify Apps are Crucial, What Influences Tech Stack Choices, Why Fewer Apps Boost Performance, How Retention Strategies ...
26:53
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In this episode of the Ecommerce Coffee Break podcast, we explore the Shopify marketing ecosystem with Brandon Amoroso, founder and president of electriq marketing. A Forbes 30 under 30 alum, Brandon shares insights on customer retention, e-commerce tech stacks, and the challenges of selling alcohol online. We discuss streamlining Shopify apps, boo…
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Patients Want to Follow You Not Your Practice: How to Build a Social Media Following to Grow Your Practice ft. Dr. Harbir Sian
42:35
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42:35
Welcome to the Marketing for Doctors podcast with host Bob Miglani. In this episode, Bob sits down with the legendary Dr. Harbir Sian, an optometrist and host of Canada's number one optometry podcast, 2020. Dr. Sian shares his journey of running three practices, including one of the early adopters of teleoptometry in Canada. Throughout the episode,…
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Live at Cannes Lions with Amazon's Jeff Cohen
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THE CPGGUYS are joined in this episode by Jeff Cohen, tech evangelist for Amazon ads. We did this LIVE from the Amazon port podcast studio at Cannes Lions international festival of creativity at Cannes, France. Find Jeff on Linkedin at : https://www.linkedin.com/in/jeffreycohen/ Find Amazon on Linkedin at : https://www.linkedin.com/company/amazon/ …
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Customer Feedback Specialist: The Value of Customer Feedback, How AI is Changing the Game and What Movie has the Best Marketing?
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In this episode of Retain: The Customer Retention Podcast, host Lauren DeSouza speaks with Prashant Mahajan, Founder of Zeta.io, a platform allowing product teams to collaborate and manage their products. They discuss the importance of customer feedback in product development, how AI is changing the game, and practical strategies for prioritizing c…
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