show episodes
 
Hear stories of overcoming challenges to find a path to Better from some of the most inspiring people on the planet. Based on the best-selling book, Do a Day, this show will help you see that you can change your life no matter what you may face, and give you the tools to go out and Do it.
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Welcome to Changing the Conversation: The people in insurance. Join us as we delve into the dynamic intersection of diversity, culture, and technological innovations within the insurance industry. Listen in as Host, Sarah Myerscough, Chief Ideas Officer at Macaii, sits down to talk with trailblazers, thought leaders, and innovators who are reshaping the very fabric of insurance. Here, we bring you stories that not only redefine the narrative but also offer a fresh perspective on the evolving ...
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show series
 
Welcome to Changing the Conversation: The people in insurance. The brand new, reimagined evolution of The Insurance Broker’s Podcast, brought to you by Macaii Ltd! In this podcast episode, insurance veteran Bryan Falchuk discusses the need for a fundamental reassessment in the insurance sector amidst changing external dynamics like climate change a…
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In this episode of the Changing the Conversation, we are thrilled to be speaking with Phil Denman, Co-Founder and CEO of four-section MGA, Capacity Insights! In conversation with Macaii’s Sarah Myerscough, Phil explains his philosophy for establishing partnerships with experts external to the insurance industry, and how these can help us to keep ap…
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Welcome to Changing the Conversation: The people in insurance. The brand new, reimagined evolution of The Insurance Broker’s Podcast, brought to you by Macaii Ltd! In light of the wide array of changes across insurance we have observed recently, we are shifting the direction of the podcast to speak to those in the industry who are doing things diff…
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How can brokers better advise clients with deficient cybersecurity architecture? What steps can we and our clients take to raise our cyber resilience and reduce the potential damage of an attack? Businesses that haven’t suffered a cyberattack are in the minority, or alternatively, they simply haven’t discovered that it has happened yet. Infoprotect…
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How can LinkedIn be used for reaching your target demographic? What kind of marketing content is most likely to facilitate a return on investment, and how can this be calculated? In this episode, we’re excited to be speaking with Catherine France, an insurance copywriter who specialises in using LinkedIn to help attract and convert clients. In conv…
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Are you keen for your business to remain aligned with the latest innovations across the industry? Would you like to learn more about how new digital processes and platforms can energise and streamline your productive output? In this episode of the Insurance Broker Podcast, we are very pleased to be speaking with Merlin Beyts, Head of Content at ITC…
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Why is it so important to set Net Zero targets on an individual business level? Is there anything regional or provincial brokerages can do to help curb the impact of climate change? In this episode of the Insurance Broker Podcast, we’re thrilled to be speaking with returning guest Adrian Saunders, Commercial Director of Ecclesiastical Insurance. Ec…
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How can small brokers navigate the various and insistent industry pressures that have emerged in recent years? Is it possible to sustain a client-first bottom line whilst also incorporating new digital data processing practices and becoming increasingly reliant on remote customer interactions? In this episode of the Insurance Broker Podcast, we’re …
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Have you identified any inefficiencies in your business’ software which delay brokers’ dealings with clients? What features would you like to see incorporated into broking Insurtech software? In this episode of the Insurance Broker Podcast, we’re very pleased to be speaking with Nick Jordan, Managing Director of Nuworks Ltd, an Insurtech business p…
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Is an over reliance on analytical and logical thinking stifling innovation in insurance? How can we help clients become more emotionally invested in the insurance they purchase, and why should we? Welcome to the 100th episode of the Insurance Broker Podcast, and the first to be recorded live! This week, we are celebrating this milestone by tackling…
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Are your staff all on the same page about your broader business strategy? How do you communicate this on both an individual and a collective basis? How can alterations to your comms process fructify recruitment? In this episode of the Insurance Broker Podcast, we’re thrilled to be speaking with Phil Kelly, Managing Director of Pro Noctis Group. In …
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What challenges are facing the high-net-worth insurance market in 2023? What key messages to brokers need to communicate to high-net-worth clients? Is the future bright for this sector? In this episode of the Insurance Broker Podcast, we’re very pleased to be speaking with Jonathan Rouse, founding partner of Protect Underwriting. In this episode, h…
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How important is marketing for insurance businesses? Can it significantly boost your sales? What is the value of in-house or external marketing content writers and creators? In this episode of the Insurance Broker Podcast, we’re thrilled to be speaking with the brilliant Lucy Mowatt, founder of bespoke agency Method Marketing. In conversation with …
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Are you concerned about the rapid acceleration of technology implementation across the insurance industry? Are you unsure how new Insurtech solutions can help brokers in delivering for their clients? In this episode of the Insurance Broker Podcast, we are very pleased to be speaking with Natalie Sankala, Operations Director of TCi Futures. Original…
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How are electric vehicles (EVs) likely to reshape the car insurance market in the next few years? How should you advise your clients around the use of EVs from an insurance perspective? In this episode of the Insurance Broker Podcast, we’re very pleased to be speaking with Steven Williams and Rob Durbin, who are both at the forefront of Direct Line…
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What are the benefits of networking with MGAs? What is the ‘Meet the MGA Market’ event, and why should you attend? In this episode of the Insurance Broker Podcast, we’re thrilled to welcome back Mike Keating for his third episode! This time, in conversation with Boston Tullis’ Sarah Myerscough, he discusses the MGAA’s upcoming ‘Meet the MGA Market’…
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Do you often find yourself inhibited from making progress by a lack of confidence in your own abilities? Are you unsure of what strategies to implement to improve your self-confidence and maintain it when the going gets tough? What is the correlation between good physical health and mental wellbeing? In this episode of the Insurance Broker Podcast,…
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Are you intrigued by how machine learning and AI could soon transform the insurance market? Are you starting a new business and looking for some inspiration? In this episode of the Insurance Broker Podcast, we’re thrilled to be speaking with Armin Kia, CEO and co-founder of Driverly, a car insurance subscription service which uses machine-learning …
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Are you hoping to start a new business, or have you already begun? Are you concerned about the challenges facing new small businesses and start-ups in the current socioeconomic climate? How will technology reshape the future of our industry, and how can we prepare for that transition? In this episode of the Insurance Broker Podcast, we are very ple…
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What can colleagues do to support one another’s mental wellbeing? Are broking businesses’ mental health provisions somehow missing the mark? Last year, we released an episode featuring Ecclesiastical Insurance’s Adrian Saunders, in which he explained the results of the firm’s annual broker wellbeing survey. In this episode, Adrian returns to discus…
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What is the Metaverse, and how might it benefit your customers? Are you interested in how such new technology could transform or revitalise your business? Are you concerned about the hard market and the changes it may necessitate for your business? In this episode, we’re very pleased to be speaking with Mark Costello and Ed Halsey, co-founders of H…
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What is the FCA’s Consumer Duty and how will it affect you and your business? How much work will it take to meet the requirements of the duty? When do these changes need to be implemented, and how should you prepare for them? In this episode of the Insurance Broker Podcast, we are thrilled to be speaking with Tim Chadwick Group Chief Risk Officer a…
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Why is water damage so significant in construction sites? Why does it create so many issues for insurers? How can we raise awareness of the prospect of water damage and reduce its incidence? In this episode, we’re discussing water damage, a rising problem in construction insurance and one of the leading causes for claims in the UK. It has caught th…
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What constitutes a suitable work/life balance? How much does going the extra mile at work facilitate career progression? How much has the pandemic impacted attitudes to work, productivity and flexibility? In this episode of the Insurance Broker Podcast, we’re very pleased to be speaking with Laura Hancock, Founding Director of Yutree Insurance and …
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Are you considering putting your business on the market but unsure about what to do? Are you concerned about how selling your business might affect customer relationships, your employees, and the brand itself? In this week’s episode, we’re thrilled to be speaking with David Leslie, Founder and Managing Director of Leslie James Acquisitions. In conv…
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Are you concerned about the rising cost of doing business? Are you unsure about how you can advise and support the small businesses most deeply affected by this crisis? In this episode, we’re very pleased to be speaking with David Perry, Managing Director of the FSB Insurance Service, about the rising cost of doing business and the role of insuranc…
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Are you a broker keen for your voice to be heard but unsure what channels to use? Are you interested in BIBA membership but unclear about what benefits it can bring for you? In this week’s episode, we’re very pleased to be speaking with Graeme Trudgill, Executive Director of the British Insurance Brokers Association (BIBA) about the group’s annual …
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Are you a new business owner, or intrigued by the possibility? Are you unsure about the nuts and bolts of ‘work culture’, and how it can be effectively constructed in a new business? In this episode, we’re thrilled to be speaking with Emily Kenna, founder of Sense Risk Solutions, a community broker aiming to provide high quality advice and support …
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Are you concerned about how your business, and the insurance industry as a whole, is perceived by the public? In this mini episode of the Insurance Brokers’ Podcast, we’re thrilled to be speaking with Brett Sainty, CEO of BLW Insurance Brokers. As a highly experienced and regarded industry professional, Brett is well-placed to discuss the broader p…
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Have you ever considered starting a podcast? In this episode, we’re thrilled to be speaking with returning guest Adrian Saunders, Commercial Director of Ecclesiastical Insurance. In conversation with Boston Tullis’ Sarah Myerscough, he discusses Ecclesiastical’s first foray into podcasting, Covered In 15, a bi-weekly series of conversations regardi…
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Are you concerned about achieving ROI for your business when you attend events? Are you unsure how to maximise the marketing and interpersonal potential of exhibitions and conferences? In this episode, we’re thrilled to be speaking with new guest Rachael Light, and returning guest Gary Williamson, the Specialty Lines Director and Managing Director …
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Is your organisation using its marketing department as well as it could, or should? Are you unsure how marketing can improve sales in an industry so reliant on face-to-face contact? In this episode, we’re thrilled to be speaking with Michelle Leach and Verity Blair, co-founders of the Insurance Marketers Group (IMG). The organisation was created in…
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Are you concerned about the hardening of capacity? Would you like to develop current or new relationships with MGAs or insurers? In this episode, we’re thrilled to be speaking with Michael Keating, CEO of the Managing General Agents’ Association, about the upcoming MGAA Capacity Exchange. The event is being held at the Hilton DoubleTree in London, …
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Have you missed the interpersonal connections which are so integral to the insurance industry over the past two years? Are you keen to get more involved in the industry community, or to reaffirm the connections you once had prior to the pandemic? In this episode of the Insurance Brokers’ Podcast, we are thrilled to be speaking with Emma Chapman, He…
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Are you feeling overwhelmed by the immense level of practical knowledge your clients now require of you? Or do you feel confident both in your understanding of the risks facing your clients and their businesses, and in the products you have provided them with? Either way, it’s becoming increasingly apparent that clients are looking for bespoke prod…
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Are you concerned about the speed of market evolution, and trying to keep up the pace? How can you boost efficiency in your acquisition of solutions for your clients? Is there any way to remain confident in your business ventures as the world remains profoundly uncertain? In this episode of the Insurance Brokers’ Podcast, we’re very pleased to be s…
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Do you ever feel unconfident in your ability to present risks to insurers? Have you made several risk presentations, but not heard back from the insurer? Are you keen to learn how to boost your presentation skills? In this episode, we’re very excited to have three guests: the Regional Directors of Ecclesiastical Insurance, Francis Carroll, Adrian T…
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Are you concerned about staying ahead of the curve as many industries become increasingly oriented towards online products and productivity? Do you feel unsure about how to keep yourselves and your clients informed as new cyber-risks perpetually emerge? In this week’s episode, we’re thrilled to be speaking with Patrick Brice, the Distribution Direc…
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Are you unsure as to what kind of broker you are, or wish to be? Do you have a vague understanding of where your interests lie, and wish to reorient yourself and/or your business towards them? Are you interested to learn the various benefits and potential pitfalls of being a generalist or a specialist broker? In this episode, we’re thrilled to be s…
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Good mental health is essential to our general wellbeing. Depending on how we manage it, it can be highly conducive, or deeply destructive to our productive output. As we gradually approach the aftermath of a world-changing pandemic, incorporating such awareness into the workplace, and indeed, all areas of our lives, has never been more urgent. In …
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Things are changing in the world of insurance. What can you do to stay ahead of the curve? How can you adapt your business in order to acclimatise to this new landscape, which has been changed forever by big tech companies such as Amazon and Google? In this episode, we’re thrilled to be speaking with Henry Newby, the Partnerships Director of Supers…
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Over the last ten years, the insurance industry has been utterly transformed by an array of technological advancements, but perhaps most profoundly by the amassing of publicly available digital data. It has quickly become apparent that such information can drive business intelligence, which can subsequently drive customer engagement, which in turn …
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Are you seeking to streamline the claim-making process, but unsure where to start? Are you struggling to keep up with your competitors, and looking to boost efficiency? Are you concerned by the emergence of instant gratification in business interactions, and determined not to be left in the dust? In this episode, we’re very pleased to be speaking w…
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Whether you work in a large corporate broker, or a small provincial, David Perry has that T-shirt and has some wise words to say about how the SME market is faring. Quote of the Episode: “I think that one of the things that we all have to remember about smaller firms is that quite often, the proprietor is the finance director, HR director, health a…
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Are you looking to expand your client base? Are you struggling to retain a balance between offering niche, specialist policies for specific problems, and more generalized insurance solutions? Would you like to venture into educative marketing for your brokering firm? In this episode, we’re excited to once again be speaking with Richard Miller and M…
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Glowsure are a local community broker facing all the challenges of changing small business owners in our rapidly changing world. In this episode they discuss tech, marketing and the customer journey. Quote of the Episode: “And it's really important within like sales and marketing to get the right partners to work with.” About The Guest Hosts Wesley…
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Gary Corke has built and run hugely successful MGAs and is looking to go global with his new venture Sapphire. You could learn a lot from this fascinating journey. Quote of the Episode: “The use of syndicate in a box is another alternative capital stream. I think it's fair to say that the MGA footprint as we see it now will be very different in two…
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Author, speaker and insurance professional, Bryan Falchuk, has interviewed some of the most innovative Insuretech business in the world today. Fascinating business success stories told with a keen eye to the drivers and issues. Quote of the Episode: “It's going to be Armageddon, there will be no agents or brokers. I think that's foolish. Because th…
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Peter Clarke’s new venture, Insurercore, is an extraordinary directory of the nation's insurance products, enabling brokers to find exactly what they need and insurers to advertise their appetite and expertise. Quote of the Episode “As we turn digital, and everything becomes urgent, you still need to have that person to person conversation, that ma…
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Ecclesiastical's research into broker specialisms has generated real insight into what works. Adrian Saunders takes us through it. Quote of the Episode “from a marketing and sales perspective, it comes down to focus. Once you've got a specialism, you've got a real laser sharp focus as to where your sales resource is putting its time, where your mar…
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