Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Every week, Maria and Rory get together to discuss the latest IELTS Speaking topics, providing model answers and vocabulary to help you improve your general spoken English and achieve a higher band in your IELTS exam. Our website: https://successwithielts.com Transcripts: https://successwithielts.com/podcast#transcripts Premium episodes: https://linktr.ee/sfspremium
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The Macron Show is a prank call podcast that has been running since 2015. It is hosted by a virtual character named Macron, who is portrayed by a person whose identity remains anonymous. Macron uses various voice changing techniques and a range of characters to prank call unsuspecting individuals. The show typically involves Macron and his team calling people from different parts of the world and engaging them in humorous and sometimes outrageous conversations. These pranks often revolve aro ...
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Welcome to The Trials and Tribulations of a Pizza Order Taker podcast. My name is Jared and I've worked in customer service, for way too long. Let's reclaim our souls together by bonding over ridiculous customers, one story at a time. Feedback, thoughts and opinions appreciated: pizzaordertaker@gmail.com / Twitter: @pizzaordertaker
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We talk about the industry, complaints, advice for new techs, and much more
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Views and insights from our experts at CGI in the UK.
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The official podcast of Ratchet+Wrench, providing strategies and inspiration for auto care success.
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My name's Joe Betty and I'm a plumber turned car dealer and entrepreneur. This podcast is brought to you by the Shifting Metal YouTube channel. Real Torque is centred around life in the motor trade and car talk but covers all aspects of life https://www.youtube.com/@ShiftingMetal https://shiftingmetal.co.uk/ berrowmotors.co.uk carsboughtformore.com bettyheating.co.uk
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CX Diaries from the Customer Experience Foundation is our podcast where we talk to the people at the sharp end of CX and Contact Centres. The Movers and the shakers, the innovators, the disruptors, and the people delivering in the real world who share their personal stories of their journey through our industry
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Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the contact center industry.
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Moneyweb@Midday is back, with veteran journalist Jeremy Maggs the new host of the podcast. Launching on 8 May 2023, Moneyweb brings you a fast-paced live daily news show, covering a wide range of topics, from business and economics to breaking news in politics, tech, sport and more. The show features exclusive interviews with captains of industry, CEOs, political leaders and prominent newsmakers, offering unique insights and in-depth analyses. Tune in on weekdays via the Moneyweb website and ...
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A call center recording system allows companies to attract and retain customers. However, there is an equally, if not more important reason: compliance with existing laws and regulations. It is the company's responsibility to know where each piece of customer information was collected. For these reasons, companies need to make sure they follow the best practices and use the best call recording solution, like VOISO - call center software that lets businesses utilize call workflows and smart d ...
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Simon Blair provides sales, customer service & coaching insights for better customer experience in your business. | This podcast was created in Anchor. To make your own podcast for free, visit https://anchor.fm/customerexperience
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LA based @justkissa's journey of being a woman entrepreneur. She shares her advice, ups and downs of her business journey, and life lessons along the way. Support this podcast: https://podcasters.spotify.com/pod/show/justkissa/support
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LIP Service for Contractors is the Home Service Industry's podcast about Leadership, Innovation and People. Let's grow your business.
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Welcome to Cornelius Butler, where amazing things happen. Support this podcast: https://podcasters.spotify.com/pod/show/cornelius-butler/support
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Small Business Spoonfuls is your weekly dose of HR news, employment law hot topics, and Q&A for Human Resources professionals and small business owners! Join Mason Merrell and EEOC Certified Investigator Lisa Smith, SPHR, SHRM-SCP for lively and candid discussions. We hold nothing back in this informative and entertaining podcast sponsored by HelpDeskforHR.com
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There will be lots of tips for you to try in your own business. Advice on marketing, selling and making your jewellery, using tools and materials for you to become a better jeweller. Learn about our mistakes and how we overcome them. Andrew is a leading authority on jewellery tools, techniques and the world's local jeweller having spent the last 35 years in jewellery retail, repair and manufacturing and he really knows a thing or two. Louise has a long background in retail and healthcare man ...
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Welcome to the #1 Fitness Business Podcast, the ultimate resource for fitness business owners, managers, and team members. Our weekly show features international experts covering leadership, sales, marketing, retention, personal growth, and more. Get exclusive behind-the-scenes interviews with industry legends and business experts. Whether you're a gym owner, department manager, salesperson, or personal trainer, our interviews will help you thrive in the fitness industry. Join us now for inv ...
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1
When Customers Take Complaints Too Far And Get SUED! | Dealer Chat Ep4 | ft James Alford
1:32:20
1:32:20
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Send us a Text Message. DEALER CHAT Join Joe Betty, Rob Cubitt and this weeks special guest James Alford of Platinum Car Centre and Platinum Trade Centre. We discuss absolutely loads, from crazy customers going vigilante to how you can save money on advertising and get better results! ----------------------------------------------------------------…
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1
How to Handle Customer Complaints In-Person and Online
18:19
18:19
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In this episode, Brittany Schindler of Rod's Japanese Auto Care in Bellingham, Washington, who was also the 2021 AAPEX Service Advisor of the Year, explains how service advisors can handle customer complaints with grace.By Ratchet+Wrench
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Welcome to another one of those weird and wacky kinda Mondays With Macron. This week one lady had the audacity to take up most of the first hour of the show with her Telecourt troubles just because her head was too weird to accommodate our sunglasses. We also had to deal with an angry lady and her missing package, a man who couldn't understand why …
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1
[TOP STORY] What’s behind the revolving door of Absa CEOs?
7:16
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‘If it turns out that this is a strategy that the board believes is the way to go, and yet they can't seem to find a CEO able to execute on it, then you need to revisit the question of have we even got the right template for what we're trying to do?’ says accountant, academic and activist, Khaya Sithole. Moneyweb…
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1
Busa: Business mafia needs urgent attention
30:00
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Here's a roundup of the day's news, including an analysis of the Absa CEO's early exit, the future of SA's residential property, and the scourge of the business mafia. MoneywebBy Jeremy Maggs
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1
🖋️ Pens and pencils (Part 1) + Transcript
17:17
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Do you usually use a pen or a pencil? Do you prefer a pen or a pencil? When was the last time you bought a pen or a pencil? Would you give a pen or a pencil as a gift? Tune in and have a great day! - Get exclusive episodes on IELTS Speaking parts 1, 2, and 3: https://linktr.ee/sfspremium Book a class with Rory here: https://successwithielts.com/ror…
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1
Do People Really Pay A Premium For Low Mileage Cars?! | Dealer Chat Ep5 ft Theo Cook
1:28:12
1:28:12
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Send us a Text Message. DEALER CHAT Join Joe Betty, David Gott, James Harding and this weeks special guest Theo Cook of Bowens Garage. We discuss a load of things from low mileage cars, running 2 sites and mental health in the motor trade. ---------------------------------------------------------------------------------- Found it useful or interest…
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1
[TOP STORY] Thousands of healthcare professionals stand firm in rejecting NHI
9:14
9:14
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‘If we aren’t called to the table to sit down, if there can't be meaningful discussion about the concerns, well then, we're going to have it argued out in a court of law at great expense to everybody,’ says South African Health Professionals Collaboration spokesperson, Dr Simon Strachan. MoneywebBy Jeremy Maggs
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1
'Customers want more than just value for money'
31:33
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Here's a round-up of the day's news, including doctors' refusal to sign the President's health compact and current trends in retail. MoneywebBy Jeremy Maggs
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1
🤝 Social Interactions and making friends (Part 3) + Transcript
23:06
23:06
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In what situations would people be willing to get to know new people? How do people usually make friends? Where do people go to meet new people? How do people start a conversation? Why are some people unwilling to have conversations with others? Is it difficult for adults to talk with children? Tune in and have a great day! - Book a class with Rory…
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1
[TOP STORY] Overview of the first meeting between the GNU and SA business
7:20
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‘There was not a single minister in the room, and there were over 10, who hasn't publicly, previously indicated that there is scope for partnering with the private sector,’ says Martin Kingston, chair, Business for South Africa. MoneywebBy Jeremy Maggs
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Here's the day's news, including youth unemployment, government and private meetings to fix SA and the health department on the mpox outbreak. MoneywebBy Jeremy Maggs
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1
Should I Start Trading Cars With A £2000 Budget? | Motor Trade Mentors Ep1
39:27
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Send us a Text Message. A NEW SERIES: MOTOR TRADE MENTORS In our first episode, we talk to Nick Bamford who wants to start buying and selling used cars but budget and the deadline of a work contract coming to an end are hanging over him! --------------------------------------------------------------------------------- Get 90% OFF Your first 7 month…
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1
[TOP STORY] Online retail racks up most complaints at consumer ombud
8:40
8:40
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‘If you're not happy with those goods and if the supplier is failing to actually accept the return, that's where we get involved and we start the conversation with the hope that it can be resolved for you getting your money back,’ says Consumer Goods and Services Ombud, Lee Soobrathi. MoneywebBy Jeremy Maggs
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Here's a round-up of the day's news, including the Joburg mayor's resignation, soaring complaints on online purchases and consumers' TV preferences. MoneywebBy Jeremy Maggs
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In this episode, Matthew Schwab of Cluth Automotive in Houston, Texas, talks about what shop owners who are ready to turn over the reigns need to do to get a buyer for their shop.By Ratchet+Wrench
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1
🕺 Describe a person you met at a party (Part 2) + Transcript
16:11
16:11
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You should say: what party it was, who this person is, what you talked about, and explain why you enjoyed talking with him/her. - Book a class with Rory here: https://successwithielts.com/rory Transcript: https://telegra.ph/Part-2-Describe-a-person-you-met-at-a-party-08-13 Find an IELTS Speaking Partner: https://links.successwithielts.com/ieltspart…
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1
238: Mastering Software Reliability with Daniel Ruby
23:22
23:22
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Daniel Ruby is a VP of Marketing at Nobl9. Ruby is a dynamic marketing executive with a focus on B2B marketing, and has significant experience building teams and driving successful, data-driven programs for a range of startups and mid-sized organizations. As the Director of Online Marketing for Localytics, Ruby was the first marketing hire and scal…
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1
Concern about the rise of hijackings in Gauteng and the Western Cape
6:07
6:07
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‘This strategy or modus operandi that they're using is targeted more towards women who are driving cars. Not mostly men, it's mostly women because they feel that they're vulnerable,’ says Siyanda Biyela, spokesperson for the National Community Police Board of South Africa. MoneywebBy Jeremy Maggs
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Here's a round-up of the day's news, including new car hijacking trends, cancer patients struggle for treatment, and SA landscape designer shines globally. MoneywebBy Jeremy Maggs
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We certainly got the runaround from these complainers this week. Despite their reluctance we still managed to get some Karens and Man Karens all upset. This week we deal with a lady who’s all upset about her missing package, a lady who ordered too much food on the Internet and caused herself some major grief, one man really wants his new glasses bu…
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1
[TOP STORY] Paris Olympic gold medals most valuable ever
9:05
9:05
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‘These unique additions to the medals bring with it a cultural and historically significant inclusion, which means that the collectible value will obviously increase exponentially,’ says Tarina Vlok, managing director of Elite Risk Acceptances. MoneywebBy Jeremy Maggs
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1
Now’s the time to get into the property market
32:48
32:48
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Here's a round-up of the day’s news, Ace Magashule's former PA in court, is SA's food security at risk and the real value of an Olympic medal. MoneywebBy Jeremy Maggs
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What do you usually eat for breakfast? Do you think breakfast is important? What did you have for breakfast when you were a child? Is breakfast important for you? What do you usually eat for breakfast? Tune in and have a great day! - Get exclusive episodes on IELTS Speaking parts 1, 2, and 3: https://linktr.ee/sfspremium Book a class with Rory here…
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1
🎞️ Films and film industry (Part 3) + Transcript
25:08
25:08
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Which film genres are most popular in your country? What kind of movies must be seen in the cinema to be fully appreciated? What can cinemas do to attract more people? Do you think people can learn new cultures through movies? With the increasing popularity of streaming services, what do you think is the future of cinemas? In what ways has the film…
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1
[TOP STORY] How women can overcome the retirement savings shortfall
6:51
6:51
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‘Make sure that you budget, make sure that everything that you do is at a lower cost so that you can accumulate what you have. Doing that will help you in the long run,’ says Sharon Mmitsi, senior advisor at National Debt Advisors. MoneywebBy Jeremy Maggs
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1
'Business has a role to play in fighting crime'
34:25
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Here's a round-up of the day's news, including an interview with police minister Senzo Mchunu, the impact of the gender pay gap on savings and the perils of relying on social media for news. MoneywebBy Jeremy Maggs
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1
Understanding the importance of Human-Centered Design and its psychology in user experience.
21:45
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In the the third podcast in our series exploring User Experience, we look at human-centred design, exploring some of the psychology behind these design decisions and how they shape our interactions with digital products. Join our experts as they discuss all this and share why psychology is so important for us a designers. Alex Lowe, Senior UX Strat…
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1
237: Empathy and Innovation in Customer Success with Irina Vatafu
13:33
13:33
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Irina Vatafu has nearly a decade of experience in customer-facing roles, she is deeply passionate about working with people, and dedicated to ensuring every customer feels valued and respected. Currently serving as the Head of Customer Success at Custify, Irina thrives in roles that require effective communication, problem-solving and empathetic en…
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1
[TOP STORY] TotalEnergies gas exit is ‘enormous’ setback for SA energy sector
6:39
6:39
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‘It may well be an ANC-led action in influencing the GNU to delay because their friends in the Brics, including Iran, they are ready to come and work with South Africans to exploit the resources,’ says Dr Lumkile Mondi, senior lecturer at the School of Economics and Finance at the University of the Witwatersrand. Moneyweb…
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1
Water woes: 'Trouble has been coming for years'
33:17
33:17
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Here's a round-up of the day's news, including an analysis of TotalEnergies's exit, UK riots, and mental health among youths. MoneywebBy Jeremy Maggs
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1
Podcast: Profitable Partnerships: The Power of a Business Development Office
24:45
24:45
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In this episode, Ceasar Cordon, who heads the Outside Business Development Team for Fifth Gear Automotive, talks about why collaborating with dealerships and competing shops has boosted their new business revenue by nearly 50% ... and how it can do the same for your shop.By Ratchet+Wrench
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1
📽️ Describe a film you watched recently (Part 2) + Transcript
15:39
15:39
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You should say: what the film was, where you watched it, what the film was about, and explain if you enjoyed it or not. - Book a class with Rory here: https://successwithielts.com/rory Transcript: https://telegra.ph/Part-2-Describe-a-film-you-watched-recently-08-06 Find an IELTS Speaking Partner: https://links.successwithielts.com/ieltspartner Our …
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1
Customer Experience Report: It's all about gratification
33:53
33:53
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Here's an update of the day's news, including a conversation with the new Deputy Minister of Finance, Ashor Sarupen, implications of the Companies Act amendments and more. MoneywebBy Jeremy Maggs
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Welcome to a profoundly excellent episode of Mondays With Macron! This week we get straight into it with a whole host of brand new Karens and complainers including some weird kid moaning about a video game store, a lady who's upset that her delivery smells of weed, a man who is terrified of Scoby delivering his package for some reason, a man who su…
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1
[TOP STORY] Key findings of the PwC Global Workforce Survey
8:13
8:13
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‘Never before have we had such a personalised age of employment, where employees are looking for value propositions that can almost sync with their own values and purpose,’ says Dr Dayalan Govender, people and organisation leader at PwC Africa. MoneywebBy Jeremy Maggs
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1
Fixing the visa system key to unlocking tourism jobs
33:08
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Here's an update of the day's news including how tourism can help curb youth unemployment, analysis of the ANC's decline and track and field at the Olympics. MoneywebBy Jeremy Maggs
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Do you prefer cold or hot weather? Do you check the weather? What do you think the effects of climate change in recent years are? Would you like to visit other cities that have different climates from where you live? Tune in and have a great day! - Get exclusive episodes on IELTS Speaking parts 1, 2, and 3: https://linktr.ee/sfspremium Book a class…
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1
From Selling Fiat 500s to Ferrari 360s in 5 Years | Dealer Chat Ep 3 | ft Rob Cubitt
1:28:34
1:28:34
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Send us a Text Message. A NEW SERIES: DEALER CHAT Join James, Dave and Joe as we discuss our week so far in the motor trade plus this week, we're joined by Rob Cubitt of Cubitt Cars. We discuss Robs rise from selling Fiat 500s to Ferraris and Aston Martins. Plus Dave shares with us his troubles with buying a new business premises! -----------------…
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1
[TOP STORY] Penny Heyns on life after swimming for Tatjana Smith
7:25
7:25
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‘She almost retired between the two Olympics because it is a difficult journey, especially if you are someone like Tatjana who doesn't want the limelight,’ says Penny Heyns, South African double gold medallist. MoneywebBy Jeremy Maggs
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Here's a round-up of the day's news, including Penny Heyns on SA's performance so far at the Olympics and the important role played by NPOs. MoneywebBy Jeremy Maggs
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1
💰 Money and Financial Literacy (Part 3) + Transcript
21:03
21:03
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Why do people rarely use cash now? What are the advantages and disadvantages of using credit cards? Do you think it’s a good thing that more people are using digital payment? When do children begin to comprehend the value of money? Is it good and necessary to teach children to save money? Should parents reward children with money? Tune in and have …
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1
Concerns over police shooting suspects in KZN
7:10
7:10
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‘The minister should be holding these people accountable, but politically I think it is not feasible for him to be seen to criticise the police that is cheered on by the community,’ says Professor Pierre de Vos, constitutional law expert, University of Cape Town. MoneywebBy Jeremy Maggs
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1
Empowering futures: Why financial literacy belongs in schools
35:25
35:25
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Here's an update of the day's news, including why we should be concerned about the killing of crime suspects in KZN and navigating new pension rules. MoneywebBy Jeremy Maggs
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1
How Standardizing Processes Leads to Success
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31:59
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In this episode, AJ Nealey, owner of Nealey Tire & Auto, which has five locations in Maryland, talks about using the EOS method to standardize his shop and how it has led to massive growth and success across the board.By Ratchet+Wrench
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1
DearSA challenges JHB's controversial R200 prepaid electricity fee
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Here's a quick news round-up, including the Companies Act amendments, the fight against Johannesburg’s R200 prepaid electricity surcharge and the growing threat of climate change to SA's financial stability. MoneywebBy Jeremy Maggs
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1
🧧 Describe a time when you received money as a gift (Part 2) + Transcript
16:31
16:31
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You should say: when it happened, who gave you the money, why they gave you money, and explain how you used the money. Tune in and have a great day! - Book a class with Rory here: https://successwithielts.com/rory Transcript: https://telegra.ph/Part-2-Describe-a-time-when-you-received-money-as-a-gift-07-30 Find an IELTS Speaking Partner: https://li…
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1
236: Elevating Client Relationships: The Power of Thoughtfulness, Kindness, Caring and Empathy with Richard Weylman
19:54
19:54
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Richard Weylman was orphaned at age 6 and he lived in 19 foster homes and attended 11 different schools. Rather than becoming the victim of those circumstances, he overcame them and he has had remarkable business success, including as an award-winning General Sales Manager of Rolls Royce to Head Sales and Marketing for the Robb Report, a Magazine f…
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1
Zuma’s expulsion: What it means for Ramaphosa’s leadership
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Here's a quick news round-up including Jacob Zuma's expulsion, why the insurance industry must adapt to climate change and the latest on Botswana and Namibia's ban on South African agricultural products. MoneywebBy Jeremy Maggs
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Welcome to Hazel's special birthday show, live from a top secret location in London. Yes London not wherever the people in chat though we were. I can't believe that we got through this with minimal technical issues somehow. I forgot to update the end credits this week because I was travelling but everything else seemed to more or less work. One or …
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