Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

Every week, Maria and Rory get together to discuss the latest IELTS Speaking topics, providing model answers and vocabulary to help you improve your general spoken English and achieve a higher band in your IELTS exam. Our website: https://successwithielts.com Transcripts: https://successwithielts.com/podcast#transcripts Premium episodes: https://linktr.ee/sfspremium

The Macron Show is a prank call podcast that has been running since 2015. It is hosted by a virtual character named Macron, who is portrayed by a person whose identity remains anonymous. Macron uses various voice changing techniques and a range of characters to prank call unsuspecting individuals. The show typically involves Macron and his team calling people from different parts of the world and engaging them in humorous and sometimes outrageous conversations. These pranks often revolve aro ...

Welcome to The Trials and Tribulations of a Pizza Order Taker podcast. My name is Jared and I've worked in customer service, for way too long. Let's reclaim our souls together by bonding over ridiculous customers, one story at a time. Feedback, thoughts and opinions appreciated: pizzaordertaker@gmail.com / Twitter: @pizzaordertaker

We talk about the industry, complaints, advice for new techs, and much more

Views and insights from our experts at CGI in the UK.

The official podcast of Ratchet+Wrench, providing strategies and inspiration for auto care success.

My name's Joe Betty and I'm a plumber turned car dealer and entrepreneur. This podcast is brought to you by the Shifting Metal YouTube channel. Real Torque is centred around life in the motor trade and car talk but covers all aspects of life https://www.youtube.com/@ShiftingMetal https://shiftingmetal.co.uk/ berrowmotors.co.uk carsboughtformore.com bettyheating.co.uk

CX Diaries from the Customer Experience Foundation is our podcast where we talk to the people at the sharp end of CX and Contact Centres. The Movers and the shakers, the innovators, the disruptors, and the people delivering in the real world who share their personal stories of their journey through our industry

Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the contact center industry.

Moneyweb@Midday is back, with veteran journalist Jeremy Maggs the new host of the podcast. Launching on 8 May 2023, Moneyweb brings you a fast-paced live daily news show, covering a wide range of topics, from business and economics to breaking news in politics, tech, sport and more. The show features exclusive interviews with captains of industry, CEOs, political leaders and prominent newsmakers, offering unique insights and in-depth analyses. Tune in on weekdays via the Moneyweb website and ...

A call center recording system allows companies to attract and retain customers. However, there is an equally, if not more important reason: compliance with existing laws and regulations. It is the company's responsibility to know where each piece of customer information was collected. For these reasons, companies need to make sure they follow the best practices and use the best call recording solution, like VOISO - call center software that lets businesses utilize call workflows and smart d ...

Simon Blair provides sales, customer service & coaching insights for better customer experience in your business. | This podcast was created in Anchor. To make your own podcast for free, visit https://anchor.fm/customerexperience

LA based @justkissa's journey of being a woman entrepreneur. She shares her advice, ups and downs of her business journey, and life lessons along the way. Support this podcast: https://podcasters.spotify.com/pod/show/justkissa/support

LIP Service for Contractors is the Home Service Industry's podcast about Leadership, Innovation and People. Let's grow your business.

Welcome to Cornelius Butler, where amazing things happen. Support this podcast: https://podcasters.spotify.com/pod/show/cornelius-butler/support

Small Business Spoonfuls is your weekly dose of HR news, employment law hot topics, and Q&A for Human Resources professionals and small business owners! Join Mason Merrell and EEOC Certified Investigator Lisa Smith, SPHR, SHRM-SCP for lively and candid discussions. We hold nothing back in this informative and entertaining podcast sponsored by HelpDeskforHR.com

There will be lots of tips for you to try in your own business. Advice on marketing, selling and making your jewellery, using tools and materials for you to become a better jeweller. Learn about our mistakes and how we overcome them. Andrew is a leading authority on jewellery tools, techniques and the world's local jeweller having spent the last 35 years in jewellery retail, repair and manufacturing and he really knows a thing or two. Louise has a long background in retail and healthcare man ...

Welcome to the #1 Fitness Business Podcast, the ultimate resource for fitness business owners, managers, and team members. Our weekly show features international experts covering leadership, sales, marketing, retention, personal growth, and more. Get exclusive behind-the-scenes interviews with industry legends and business experts. Whether you're a gym owner, department manager, salesperson, or personal trainer, our interviews will help you thrive in the fitness industry. Join us now for inv ...