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Owning a small business can be one of the most rewarding and challenging things a person does. Amid an uncertain economy and ever-evolving consumer trends, there is a lot to figure out and navigate to ensure your business thrives. Join hosts Jannese Torres (Yo Quiero Dinero) and Austin Hankwitz (Rate of Return) as they connect with small business owners and hear their stories about managing the ups and downs of starting and growing a small business. Listen to "Mind the Business: Small Busine ...
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Welcome to Dino Plumbing & Service Pros, the premier plumbing, HVAC, and electrical contractor located in the heart of St. George, UT. Catering to both residential and commercial clients, we set the industry standard with our unwavering commitment to quality and customer satisfaction. Boasting over 42 years of combined personal experience within our core team, we possess the expertise required to solve even the most challenging of service issues. At Dino Plumbing & Service Pros, we stand out ...
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The Service Academy Business Mastermind (SABM) is a transformational program for Service Academy graduates who are building businesses. Our podcast features entrepreneurial success stories from the Service Academy community (West Point, Naval Academy, Air Force Academy, Coast Guard Academy, and Merchant Marine Academy). To learn more, please visit: www.sabmgroup.com.
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Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you're at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward succes ...
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Tune into “Superpro Podcast” by Housecall Pro, where home service professionals share their journeys and expert advice. Each episode dives into real-life stories, offering insights on overcoming industry challenges, innovative business strategies, and personal growth. Learn how to elevate your service business from marketing tips to tech innovations. Perfect for newcomers and veterans looking to stay ahead in the home service industry.
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Welcome to Transforming Customer Operations with AI! I'm Arek Skuza, and I'm excited to invite you to explore how AI is revolutionizing customer operations. Join me for practical insights, the latest trends, and real-world success stories. Thank you for subscribing, and let's dive into the future of customer experience together!
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Ever wonder what its like to work Retail. Anna and Melanie talk about funny and disturbing stories from the past 20 plus years of working in retail and how we have survived them day to day! Come laugh, learn and share our experiences together.
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There’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers. Imagine transforming your service department into a powerhouse of customer retention and satisfaction. Picture a dealership where your team is motivated, your customers ar ...
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Awful Service is a Comedy Podcast that takes a look beyond the Bar Top. If you know someone in Customer Service, you know they have good stories. We are unofficially endorsed by Doug Stanhope.
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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Interesting stories from today’s franchisors and entrepreneurs.
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Beyond the Prompt dives deep into the world of AI and its expanding impact on business and daily work. Hosted by Jeremy Utley of Stanford's d.school, alongside Henrik Werdelin, an entrepreneur known for starting BarkBox, prehype and other startups, each episode features conversations with innovators and leaders to uncover pragmatic stories of how organizations leverage AI to accelerate success. Learn creative strategies and actionable tactics you can apply right away as AI capabilities advan ...
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Customer Confidential: Untold Stories of Earned Growth
Rob Markey, Bain & Company partner and customer experience expert
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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Welcome to the T&J Rooter Service Podcast, your one-stop source for expert plumbing advice and tips from a trusted, family-owned business in Toledo, Ohio. With over 20 years of experience serving Northwest Ohio, Southeast Michigan, and the surrounding areas, we're here to share our knowledge and help you tackle your plumbing, sewer, and drain issues with confidence. Our team of certified and highly trained plumbers are dedicated to providing the best solutions to keep your home or business r ...
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👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. 🎬Subscribe here and on YouTube youtube.com/@cxpassport🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their ...
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On each episode of TimTalks: Automotive Leadership and Beyond, Tim Cox, co-founder of CarNow, chats with the best minds in the car business to share as much usable and practical information as possible to help dealers achieve their goals in increasing profits, elevating customer service, and overall employee retention. "No one is smarter than everyone — let’s get better together!” – Tim Cox
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All things about aviation and the Flight Attendant life. Hosted by a flight attendant from a major US airline, we will talk about true everyday stories and events with questions and answers to anything our guests and listeners want to ask. Most podcasts will be 10-20 minutes in length. From funny to heartwarming to enlightening, we never run out of things to talk about. (And of course, we may use some literary license for entertainment purposes ) Join us for great conversations with other fl ...
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Sophisticated toilet humor featuring: Andrew: A Jewishy-washy child ninja turned autoneurotic, prematurely old man, who's had it with fictional ghosts triggering his non-fictional anxiety. Puke: A gently misanthropic Army veteran obsessed with sound effects who's had it with political correctness. Brett: A fierce comedy theorist and peddler of critical thinking who's had it with how the dumbing down of America is resulting in terrible customer service. Nick: A gender homogenous homosapien ho ...
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Calling all bartenders! This podcast is to help and inform all bartenders on how to become their best version. We will touch on all topics in the industry such as bartender rights, bar set ups, customer service, and the history of bartending. We will be also sharing our experiences in the industry. We will be having guests on every once in a while to share their stories as well. We are here to help you become a better bartender.
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🎙 Welcome to Rarified Air: Stories of Inspired Service, a podcast that takes you on a journey into the DNA of InterSystems. I will be your guide as we explore how our unparalleled commitment to customer service fuels limitless human potential. 🤝 Join us as we dive into the culture of InterSystems and share the stories of the people who make it all possible - our customers, partners, and employees. From helping healthcare providers improve patient outcomes to powering the world’s most importa ...
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Tech UNMUTED, the podcast of modern collaboration, where we tell the stories of how collaboration tools enable businesses to be more efficient and connected. Humans have collaborated since the beginning of time – we’re wired to work together to solve complex problems, brainstorm novel solutions and build a connected community. On Tech UNMUTED, we’ll cover the latest industry trends and dive into real-world examples of how technology is inspiring businesses and communities to be more efficien ...
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Welcome to the "What it Means to be a Servant" podcast, where we strive to help servers provide outstanding customer service and make a positive impact in their community.If you're a server looking to increase your tips and enhance your customer service skills, then this podcast is for you! Each week, we'll bring you tips, tricks, and insights from experienced servers and hospitality professionals to help you take your service to the next level.But that's not all - we also focus on the impor ...
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Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the b ...
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Have you ever sat there and wondered "What am I doing here stuck in the concrete zoo of the corporate world?" Are you itching to get out? Chris Lalomia and his co-host Alan Wyatt traverse the jungle of entrepreneurship. Together they share their stories and help you explore the wild world of SCALING your business. With many years of owning their own small businesses, they love to give insight to the aspiring entrepreneur. So, are you ready to make the jump?
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"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide. Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, a ...
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In Your Business is a conversational podcast that explores the vibrant world of Huntington-area businesses. Join us as we sit down with passionate entrepreneurs, uncovering their inspiring journeys, innovative strategies, and the challenges they've conquered to make their mark. From marketing mastery to work-life balance, we explore the real stories behind area businesses, offering invaluable insights and advice for both budding and seasoned entrepreneurs. Tune in for a dose of entrepreneuri ...
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Mental Selling: The Sales Performance Podcast is a show for motivated problem solvers in sales, leadership and customer service. Each episode features a conversation with sales leaders and industry experts who understand the importance of the mindset and skill set needed to be exceptional at building trusted customer relationships. In this podcast, we get below the surface, tapping into the emotional and psychological drivers of lasting sales and service success. You’ll hear stories and insi ...
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Customer Service Reps have to go through alot each day while making the customer feel good but what we REALLY wanna say we got to hold back this is REAL STORIES of how it goes down in a call center
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Entrepreneur Inspiring Stories to Help Motivate, Build, & Grow Your Successful Business with a Master Class from Entrepreneurial Thought Leaders that tell it How It Is... Millionaire Interviews is actionable advice for the (future & present) Entrepreneur, Thought Leaders, Solopreneur, Youpreneur, and Small Business Owner. The host interviews Business Founders in the Product, Service, Real Estate, and Tech industries so they can teach you from their experience. Connect with other Listeners @ ...
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Wes Schaeffer, The Sales Whisperer®, digs in to get the "secrets" from his guests that you can use immediately to sell more, sell faster, close deals at higher margins, and close sales with less stress, more predictably. The Sales Podcast is for professional salespeople, sales managers, business owners, and entrepreneurs who are committed to growth. When you subscribe, you'll have immediate access to over 635 episodes of proven sales methods provided by sales experts who have been there, don ...
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Welcome to Builder Stories, the podcast where builders, remodelers, and contractors share their personal and business journeys. Come learn from the stories of successful entrepreneurs who share how they got started, how they found success, and the lessons learned along the way. Your host, Eric Fortenberry, has successfully built two businesses, one in software and one in construction. He is now the Founder and CEO of JobTread Software, a construction estimating and project management platfor ...
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Thanks for catching Potty Talk, THE podcast for home service business owners. I'm Richard Behney, The Million Dollar Pro and I teach the "business" of the trades -- everything from how to start a home service business and grow a home service business. To showing you how to figure your pricing correctly, find new customers, hire the best tradesmen, brand your company to stand out in your market, increase your online presence and everything in between.
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Inspired Execution is a podcast series where DataStax Chairman and CEO Chet Kapoor interviews technology leaders from global enterprises on their journeys to scaling multi-billion dollar businesses while inspiring their teams. You will hear their stories, their perspectives, and they will tell you what they wish they could’ve told the younger version of themselves, and much more. Because every business must be a mobile-led business, an AI-led business, and a data-led business, Inspired Execu ...
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Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the contact center industry.
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This is the best Podcast to get started with English for Call Centers and Customer Service for students of English as a Second Language. Practice your listening and speaking. Learn Call Center Soft Skills and Vocabulary. Learn Customer Service skills: Empathy, Troubleshooting Soft Skills and others. Practice active listening, Call center Role plays, empathy scripts, sales role plays, grammar and vocabulary.
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The Jody Maberry Show explores the nature of business. Jody Maberry is a former Park Ranger who became the happiest podcaster on earth. With a mix of storytelling, lessons, and occasional guests, Jody gives you a look at the work he does with executives as he helps them build their brand.
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I’m a husband, father, and long-time worker of the customer service industry. This is a comedy/rant podcast dedicated to the people that get to speak to the worst of humanity. I’ll be sharing my own experiences, reading family, friend, and listener stories, maybe dive into paranormal with crazy stories about stores/restaurants. There’s a lot we can do and I plan on creating a community. I look forward to sharing my stories hearing/sharing yours!
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Comedy podcast all about customer service! New episodes every Monday & Thursday with different weekly guests. @are_you_the_manager on Instagram e-mail us your employee & customer - customer service stories at areyouthemanager.podcast@gmail.com
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The Japan Business Mastery Show aims to draw back the velvet curtain on what is rerally going on with doing business in Japan. Everything is so different here it can be confusing. This show will take you through all those minefields and position you for success in this market.
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The Real Build is about building a better culture, leaders, visionaries, and community to better serve the client. I am your host Bill Reiman, Your Broker Builder. I'm here to showcase real business owners who build companies with integrity, trust, and a commitment to making a positive impact. Join us as we explore their stories, insights, and strategies for success. As always, we are here to show the client exactly what to look for before hiring a business or service. Welcome to The Real Build
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Welcome to "Fueling the Future with Matthey Propane Service," the premier podcast for everything you need to know about propane in the residential, commercial, and recreational sectors. At "Fueling the Future," we explore the exciting world of propane, a versatile and clean fuel source that powers a multitude of applications. Our listeners can learn about propane's efficient use in homes, the benefits it brings to businesses, and how it keeps your recreational vehicles running smoothly. Host ...
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One of the key things we frequently observe is the speed with which the retail space is evolving and how many people are finding it challenging to keep up. That’s exactly why we started this podcast - to provide experts a stage to share what they have been working on, bring new ideas to the forefront, create more awareness, and explore cutting-edge technologies. In a world where customer experiences can make or break a brand, “The Retail Spotlight” is a new podcast series where executives fr ...
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Drinking wine and podcasting your customer horror stories from the service industry! Share your stories to: aholestories@gmail.com or text to 702-551-2011. (Cover art by artgirl.design)
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Learn how large businesses are using iPhone to improve the way they work. Brought to you by the Apple iPhone in Business team.
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Lets talk Shift!! Are you in the Hospitality industry? Retail? Customer service? This is the Podcast for you!
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We know our services and programs impact you, so let's talk about them! Together we'll learn from the people behind the scenes and get to know our city a little better. From the City of Winnipeg, this is Our City, Our Podcast.
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Gavin Scott, charismatic customer service expert, hosts this weekly podcast where he shares his own experiences of being in the military, of business, of sport and of life, all through the magic of storytelling. Gavin's stories and humour are guaranteed to brighten your day.
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The one with the total experience - Robby Cloninger VP Consulting, Digital Experience at FPT Software E180
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🎤🎞️Don’t focus on just one piece of the experience in “The one with the total experience” with Robby Cloninger Vice President of Consulting, Digital Experience for episode sponsor FPT Software in CX Passport Episode 180🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 3:03 Digital transformation and breaking silos to improve experience 9:31 Al…
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In this episode of Potty Talk, host Richard Behney welcomes Matthew Werner, owner of Pine Grove Plumbing in Penticton, British Columbia. Matthew shares his inspiring journey of how he transformed his business by implementing the principles learned from the Success Academy. Discover how he went from charging $125 to $350 per hour, and how this signi…
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00:00 Introduction and Background 09:44 AI Tools for Research and Content Creation 17:21 The Use of AI in Sales and Business 25:12 Creating Scalable Prompts and an AI-First Culture 32:36 The Future of AI and Business 39:19 Exploring the Capabilities of AI 45:13 Automation with AI 57:14 Addressing Biases and Ethical Considerations 01:06:09 Training …
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Dan Shine Discusses the Critical Role of Journalism in Automotive News
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The internet has become plagued with incorrect news, but there are still good journalists out there who are doing honest work. Regardless of all the misdirection, however, people still rely on media for information. So what goes into the story behind the headline? And how can dealerships collaborate with the media to attract more customers? In this…
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From Sewer Cameras, Tools, Safety, Chaos, & Comedy
41:50
41:50
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Brad and David of Dino Service Bros unravel the chaos that ensues when the water is turned back on at job sites, share our most cherished plumbing tools, with a special focus on the game-changing sewer camera, and recount a thrilling real-life scenario where this tool saved the day in Enterprise. From diagnosing hidden issues deep beneath garages t…
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Episode 13 - Mastering Self Leadership With The Secret Philosophy of IKIGAI
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Send us a Text Message. In this podcast, we explore the powerful concept of Ikigai. Ikigai, a Japanese term meaning "a reason for being," focuses on finding the perfect balance between what you love, what you are good at, what the world needs, and what you can be paid for. By integrating these elements into a retail environment, businesses can crea…
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Side note: Quinn is officially a half century old. In this episode we talk about how some days are just a little more challenging than flight attendants would like. It was a rough day that started with a medical at the gate followed by a (literal) close encounter with a volatile furball on board.By Jet Gypsy
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#289: Creating Warehousing and Fulfillment Solutions for E-Commerce Companies with Eric Lobdell, USMA ‘06
38:58
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“I talked to a lot of people, and it was really surprising to me – the low levels of service that are prevalent in this industry. And a lot of the way we will win is by simply doing what we say we're going to do… We think we can bring more value, especially for someone who's in the e-commerce space and looking to be multichannel…” –Eric Lobdell Eri…
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Episode 631: We're all back! Andrew and Puke drove around Appalachia, Brett and Gabriela drove to Maine. There was a Grand Prix, kudzu, puppies, a cave, and a hill-climb. Andrew almost died! Brett makes his own gas now. Gabriela asks about garbage microphones. Andrew yells about the Trump assassination attempt. Zucchini spirals.…
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We can speak to a group and then there is another level, where we try to captivate our audience. What makes the difference. The content could even be the same but in the hands of one person it is dry and delivered in a boring manner. Someone else can take the same basic materials and really bring it to life. The quality of the argument we are going…
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Ep. 237: Murli Buluswar | From Analytics to Outcomes: Creating Data-Driven Insights at Citi
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How does democratizing intelligence enhance productivity and drive smarter decision-making? Murli Buluswar, Citigroup’s Head of Analytics for the US Personal Bank, joins host Rob Markey to explore Citi’s strategies for democratizing intelligence. Murli emphasizes building a conversational intelligence platform that enables proactive and reactive in…
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197. The Importance of Exceptional Customer Service in Building and Contracting - With Mat Earl Of Keeneye Construction
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In this episode of The Real Build, I sat down with Mat Earl, the co-owner of Keeneye Construction in Morgan, Utah. Mat specializes in new construction and remodeling projects. We talked extensively about building, but we really focused on the importance of taking care of clients and how Mat consistently goes above and beyond for every one of his cl…
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#75: Estimating - The Backbone of Every Business
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Join host Aaron Clippinger as he dives into the crucial world of estimating in business. Whether you're a small local operation or competing on a national scale, getting your estimates right is essential to success. Aaron breaks down the four key inputs that every estimate must include—materials, labor, machine costs, and subcontracting—and explain…
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In this episode of In Your Business, we explore a topic that’s both timeless and timely: the state of print media in the digital age. Our guest is a true veteran of the industry—Jack Houvarous, the founder and president of Huntington Quarterly Publishing. With a diverse portfolio that includes the Huntington Quarterly, Marshall Magazine, and severa…
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On this weeks episode we open up with discussing a person's third space. A person's first two spaces are usually their home and work, but most people have a third space on where they like to go to escape. Somewhere fun, relaxing, and safe. We share our third space and explain why what they mean to us. Then we transition into talking about politics …
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Real-Time Solutions and Leadership in Modern Contact Centers
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Send us a Text Message. Join us for this insightful episode of CX in the Wild at CCW 2024 in Las Vegas. Our guest is Kacey Tolua, Senior Director at Marriott International, who oversees the technology and global infrastructure for Marriott's customer engagement centers. In this conversation, we discuss the significant changes in the customer servic…
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Let’s Do It Right | Ervin Ballabani with Moderno Restoration, Inc.
1:01:27
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Meet Ervin Ballabani president of Moderno Restoration, Inc. based in Toronto, Canada. Ervin shares his inspiring journey from a condominium property manager to a successful entrepreneur running multiple thriving businesses in the restoration, HVAC, plumbing, and security industries. He opens up about the challenges he faced, including starting his …
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"When you design for the human experience, people feel it, and it becomes meaningful for them." Key Moments 01:03 Lee Cockerell's remarkable journey resonates with all. 04:24 New generation of park professionals prioritize purpose. 07:35 Need for new productivity definitions in the workplace. 10:48 Transitions in professional industry and focus. Co…
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Ep 130 Dr. Jake Baker and I Discuss The Health Threat Living Inside Us
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Join us for an enlightening conversation with Dr. Jake Baker, a seasoned media professional, entrepreneur, and academic with a remarkable career that spans decades. Dr. Baker, who holds doctorates in both Divinity and Ministry, has spent over 35 years as the voice behind "The Baker Report," a radio program that delves into history, prophecy, and cu…
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In this episode of the Superpro Podcast, Roland Ligtenberg interviews EJ from EJ's Appliance Repair. EJ shares his journey of starting his appliance repair business and the strategies he used to grow it rapidly. He emphasizes the importance of having a network of like-minded professionals and the value of using a comprehensive management system lik…
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Mr. Wall Storage shares his family's Scaling Success of their wall control product - Richard Grove
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What if you could turn every buyer into your biggest advocate? We kick off this episode of Small Business Safari Adventure Team by unraveling the secrets of making your buyer feel like a hero, especially those tricky associate buyers who are still finding their footing. With my co-host Alan, we dive into strategies that can transform these gatekeep…
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A Candid Conversation with Our New Co-Host In this special episode of Tech UNMUTED, we flip the script and put Terry Corder, our new co-host, in the hot seat. Join us as we dive into Terry’s journey from Kentucky to the forefront of the IT world. Discover his passion for bourbon, horses, and why he loves talking tech. Whether you’re a tech enthusia…
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Transforming Your Leadership Mindset with Damian Boudreaux
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In this inaugural episode of the revamped "TimTalks Automotive Leadership and Beyond," host CarNow’s Tim Cox sits down with Damian Boudreaux, a renowned coach in the automotive industry, to discuss transformational leadership. They share inspiring stories, including the remarkable journey of Dr. Ben Carson from being called "dummy" to becoming a wo…
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The one with the catalyst (not crusader) - Megan Burns Founder Experience Enterprises E179
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🎤🎞️How to ACTUALLY create impact “The one with the catalyst (not crusader)” with Megan Burns Founder Experience Enterprises in CX Passport Episode 179🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:26 Going from customer rhetoric to ACTION 6:42 Different generations approach to technology 9:27 Don’t prove the ROI of CX? 16:45 Experience le…
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How To Have Tough Conversations, With Gene Hammett
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https://blog.thesaleswhisperer.com/p/gene-hammett-conversations 00:00 Bouncing Back from Financial Loss and Personal Transformation 06:26 The Importance of Tough Conversations in Leadership 09:20 Effective Leadership Development and Training 14:48 Leading Up and Creating a Culture of Open Communication 18:49 The Value of Private Coaching and Person…
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In this insightful Potty Talk episode, Coach Richard explores the proven mechanics behind the MDP Service-Sales System’s remarkable success rate. Learn about the unique blend of customer psychology and sales tactics that helps close nearly every call, and get tips on integrating these techniques into your day-to-day operations. 📞 Book a Free Coachi…
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Balancing Automation and Empathy in Modern Customer Service
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Send us a Text Message. This CX in the Wild episode welcomes Lynda Harvey, Director of Customer Service and Account Management at Kin Insurance. Lynda shares her insights and vision for the call center industry, emphasizing the importance of intentional leadership and the evolving role of AI in customer service. We discuss the balance between autom…
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Balancing Love and Labor: Tylo & David's Blue-Collar Family Journey
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How do you manage family life when your spouse's demanding blue-collar job keeps them away from home? This week, we welcome Tylo, David's wife, for a heartfelt conversation about their nine-year journey through marriage, parenting, and work-life balance. Tylo shares her personal experiences as a stay-at-home mom, the challenges of waiting for David…
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A sobering talk about the need for ethical data for AI models with Phoebe Yao
31:15
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In this episode, we talk with Phoebe Yao, founder and CEO of Pareto.ai, about fair and ethical data labelling platform aimed at advancing support for AI researchers. The episode addresses data labelers' challenges and stresses the need for higher standards and worker empowerment. We talk about the critical role of domain experts in AI training, the…
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Send us a Text Message. Mel and Anna talk about their week: Mel has a cute story, she secretly likes Starla, Jaxon is introduced to video games, and Anna got the day off to play at a golf tournament for work. Support the Show. Please support the channel by liking, subscribing, sharing and donating. Please help support the channel at https://www.buz…
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CX Leadership Insights: Humility, Transparency, and Curiosity
22:51
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Send us a Text Message. In this CX in the Wild episode, we sit down with John Burke, VP of Customer Experience and Technology for a leading wine lifestyle brand. We explore the multifaceted world of e-commerce and customer experience, discussing the balance of human touch and digital solutions in a high-end retail environment. From navigating suppl…
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Episode 12 - Visual Merchandising 101 - Creating Displays That Sell
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Send us a Text Message. Welcome to "Visual Merchandising 101: Creating Displays that Sell" for mastering the art and science of retail display. Whether you're a seasoned store manager or new to the world of merchandising, this episode will equip you with the essential knowledge and skills to create eye-catching displays that drive sales. We break d…
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AI and the Future of Healthcare Experience
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Send us a Text Message. Join us live from CCW Vegas on "CX in the Wild" with Colin Crowley, a seasoned customer experience leader now with Maven Clinic. Colin shares his journey through fintech, food tech, and virtual healthcare. He discusses the transformative role of AI in enhancing patient care, quality assurance, and real-time data handling. Di…
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From Standalone Models to Integrated Data Products with Yuri Gubin
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As AI continues to evolve, standalone models may give way to integrated data products with built-in AI capabilities. Yuri Gubin, CIO at DataArt, shares his predictions for the future of AI and how it will become increasingly intertwined with data platforms. Learn about the role of open-source implementations and the emerging expectations for mature…
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#288: How to Finance Your Next Investment Property with Jason Hutton, USMA ‘95
23:39
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“Let us show you how competitive we can be, how well we service, how well we support your draw and your rehab and construction efforts and let that speak for itself. Words are one thing, but action... I put a lot more stock in that." -Jason Hutton Jason Hutton is the Managing Director of Academy Fund, a gateway for military veteran real estate inve…
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From Data to Details: Adapting to the Digital Shift in CX
21:49
21:49
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Send us a Text Message. Join us for an engaging episode of "CX in the Wild" live from Customer Contact Week in Las Vegas, where we chat with Kathy Phelps, a seasoned technology consultant from Salt Lake City. Kathy founded C-lect Consulting in 2002, initially focusing on voice and data, but has since expanded into the customer experience sector, in…
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Sewer Line Camera Inspection: Uncovering Concealed Pipe Problems | Plumbing Experts
16:10
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Your home’s sewer system is a complex network of pipes hidden beneath the ground, silently carrying wastewater away from your property. But what happens when something goes wrong deep within these underground channels? That’s where the power of sewer camera inspections comes into play. A professional sewer line camera inspection is a non-invasive d…
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Opening Is The New Closing Says Sales Expert Justin Michael
46:06
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Market like you mean it. Now go sell something. Name your price for the Make Every Sale Program here: https://saleswhisperer.gumroad.com/l/OiXZk SUBSCRIBE to sell more, faster, at higher margins, with less stress, and more fun! https://www.youtube.com/@TheSalesWhispererWes ----- Connect with me: Twitter -- https://twitter.com/saleswhisperer TikTok …
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Jan Carlzon many years ago published a tremendous guide to customer service. He had the job of turning around SAS airlines and captured that experience in his book “Moments Of Truth”. I was reminded of Carlson’s insights when I was recently checking into my hotel in Singapore. While going through the check-in process at the hotel, a waiter from the…
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Revolutionizing Customer Experience in Government
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Send us a Text Message. Tune in to this episode of "CX in the Wild," recorded live at CCW. It features Tom McCarty, who shares his journey in transforming customer service operations for the state of Texas. Facing an unprecedented surge in demand during the pandemic, Tom led the strategic overhaul necessary to manage seven years' worth of customer …
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196. How He Achieved Rapid Success in Construction in a Short Time - With Justice Opus Owner Of Opus Homes
55:33
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In this episode of The Real Build, I sat down with Justice Opus, owner of Opus Homes. Justice originally appeared on the podcast on December 15, 2021, when he was just beginning his journey as a contractor. Since then, Justice has built 35 homes and made a name for himself as a go-to home builder in the Palm Bay area. Justice and I talked about how…
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Succession Planning - Ed Tucker Architects
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This week we are joined by two esteemed guests from Ed Tucker Architects: Ed Tucker, the founding principal who has been a pillar in the architecture community for decades, and Phoebe Patton Randolph, who has been with the company for more than a decade and is now principal and president of the firm. We'll be discussing the crucial topic of success…
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#74: Crafting Your Exit Strategy: Insights from Business Expert
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In this episode, Aaron dives deep into the crucial yet often overlooked topic of exit strategies in business. Drawing from years of experience, Aaron explores why having an exit plan from the outset is essential, whether it's selling to a buyer, an asset sale, or passing the business down to family. The conversation highlights the importance of doc…
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Welcome to our first episode! This week we learn about Greg's experience in the bartending industry. He shows credibility by sharing his various types of bartending jobs and his love for the industry. We dive deep into his state of mind from he first started in the industry to his current bartending career. We share some laughs remembering how we m…
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The Biggest Challenges I Faced in My First Year and How I Overcame Them
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In this episode of Potty Talk, host Richard Behney delves into the toughest challenges he faced during the first year of starting his home service business. From balancing family responsibilities and financial pressures to navigating the pitfalls of relying on general contractor accounts, Richard shares candid insights and lessons learned. Don't mi…
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Navigating the Waves of AI in the Hospitality Industry
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Send us a Text Message. In this episode of "CX in the Wild," recorded live at CCW, we chat with Natalie Beckerman, Global Head of Customer Support Operations at IHG Hotels and Resorts. Natalie discusses her lifelong commitment to improving customer satisfaction and her approach to making customer interactions seamless, whether through a phone call,…
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Just Keep Going & Be Grateful | Raquel and Diego Rodriguez with D&R Custom Remodeling
1:05:40
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Meet Raquel and Diego Rodriguez, the owners of D&R Custom Remodeling located in Austin, Texas. In this episode, they share their journey of transitioning from a family business in decorative glass to establishing a remodeling company in a new city. Despite the challenges of starting anew without a network, their complementary skills—Diego's hands-o…
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Mike Olczyk is the Emergency Management Coordinator in the Fire Paramedic Service’s Office of Emergency Management. Mike is a fan of disaster movies and often points out teachable moments. He provides examples of preparing for, mitigating, responding to, and recovering from emergencies. While Winnipeggers are a resilient bunch, one can never be too…
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"You're either going to invest in your people to grow your people or you're going to pay later." Key Moments 04:37 Establishing the Center of Excellence for Learning and Development at Disney. 07:30 Investing in workforce development program 11:16 "Corporate focus on people boosts business impact." 15:04 Shifting conversation from wages to long-ter…
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