This podcast is dedicated to changing the automotive industry for the better, one conversation at a time. Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.
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Automotive Repair News Today And Good News In Auto Repair are the newest additions to the Changing The Industry family.
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Big News in Automotive AI, TireGuru Debuts Price Optimizer, and more!
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Learn how to navigate at SEMA/AAPEX Learn how to vote in this year's election Braxton Critcher discusses the latest developments in the automotive repair industry. The episode highlights a major shift towards AI-powered in-vehicle voice assistants, driven by a new survey from Soundhound AI Incorporated. Braxton also introduces TireGuru's new Tire P…
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Episode 188 - The Highs and Lows of Running Two Shops With Adam and Jessica Debaja
1:09:54
1:09:54
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Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-…
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Tekmetric and Shopgenie Merge, Dobbs Tire & Auto Expands, AACF Announces New Humanitarian Award and more!
10:36
10:36
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10:36
Listen to the full episode covering Tekmetric's acquisition of Shopgenie with Sunil Patel and Kieran O'Brien Learn more about the 2024 AAPEX Student Program Nominate someone or an organization for the AACF Humanitarian Award! Braxton Critcher discusses the recent merger between Tekmetric and Shopgenie, highlighting the benefits of an integrated CRM…
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Episode 187 - Tom Schearer on Awards, Diversity, and Operational Improvements
1:07:41
1:07:41
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1:07:41
Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-…
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Good News in Auto Repair - How the Automotive Aftermarket Charitable Foundation is Making a Difference in the Auto Industry
34:39
34:39
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34:39
Learn more about the Automotive Aftermarket Charitable Foundation and help where you can! In this episode, Braxton is joined by John Kairys, Executive Director of the Automotive Aftermarket Charitable Foundation (AACF). John discusses the automotive aftermarket community's commitment to supporting those in need, emphasizing the foundation's rapid a…
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Breaking News - Tekmetric and Shopgenie Have Merged! Sunil Patel and Kieran O'Brien Unveil How it Happened
19:09
19:09
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19:09
In this episode, Braxton Critcher is joined by Kieran O'Brien and Sunil Patel to discuss the breaking news of the merger between Shopgenie and Tekmetric. Kieran and Sunil delve into the strategic decision behind merging their companies, emphasizing the benefits of combining their efforts rather than building separate solutions. They also highlight …
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Stellantis Management Shakeup, Toyota's EV Expansion, and Auto Repair Updates
12:18
12:18
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12:18
Listen to our conversation with NASTF Executive Director Donny Seyfer Listen to Good News in Auto Repair with Eric Merchant and Hurricane Relief Help Operation Mechanic Hurricane Relief Braxton Critcher delivers the latest updates on the automotive repair industry. Stellantis' major organizational changes due to weak global demand, and the National…
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Episode 186 - Marketing, Client Communication, and Expanding Shops with Mike Allen
1:10:39
1:10:39
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Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-…
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NASTF Election, Locksmith Board Members, and Emerging AI Solutions with Donny Seyfer
26:13
26:13
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26:13
Vote in this year's NASTF elections! In this episode, Braxton Critcher is joined by Donny Seyfer to discuss the latest happenings in automotive repair news. Donny shares insights on the NASTF election changes, highlighting the new voting system implemented on their website to streamline the process for their 44,300 members. Additionally, he touches…
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Good News in Auto Repair - Shop Owners in Michigan Help North Carolina After Hurricane Helene
37:28
37:28
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37:28
Donate to Merchant Automotive! In this episode, Braxton Critcher is joined by Kory Rozema, Eric Merchant, and Elijah McMillan from Michigan to discuss good news in auto repair. Elijah introduces a supportive networking group formed with Kory and Eric, highlighting the importance of community and collaboration in the industry. Eric shares his experi…
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Tire Retailers Rankings, Chrysler Recall Alert, International Longshoremen's Association Strike Over
10:48
10:48
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10:48
In this episode, Braxton breaks down the tentative agreement reached between the International Longshoremen's Association and the United States Maritime Alliance, which provides a temporary relief to supply chain disruptions. Elijah shares about the initiative of gathering and delivering supplies to Hurricane Helene victims in North Carolina, highl…
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Episode 185 - Insights on the Future of Right to Repair With The CEO of Opus IVS Brian Herron
55:16
55:16
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Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-…
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Repair Act Hold-up and its Impact on Auto Repair Industry with Eric Sponhaltz
27:28
27:28
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27:28
Braxton Critcher is joined by Eric Sponhaltz, a member of the Tool and Equipment Committee for the Auto Care Association. Eric provides an in-depth look at the Repair Act, explaining its significance for both consumers and the automotive industry. Braxton and Eric discuss the pressing need for bipartisan support to ensure access to critical vehicle…
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Hurricane Helene Impact, Counterfeit Auto Parts Crackdown, Monroe Capital's $1 Billion Investment in EV, and more!
10:19
10:19
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10:19
In this episode, Braxton Critcher highlights the immediate aftermath of Hurricane Helene, emphasizing the devastation faced by automotive repair shops and the GoFundMe campaign launched by ASTA to support those affected. He discusses the put the Brakes on fakes initiative by the National Intellectual Property Rights Coordination Center, which aims …
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Episode 184 - Managing Workflow and Scheduling in High-Volume Auto Shops With Dan Vasquez and Jacob Wierengo
1:01:53
1:01:53
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Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-…
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The Automotive Industry's Response to Hurricane Helene's Unprecedented Impact
14:47
14:47
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14:47
Donate here: https://bit.ly/4ejh3qB To request assistance, download your application here: https://bit.ly/3zBONAu and submit your completed application to chet.mottershead@astausa.org by October 11th. Mike Allen joins Braxton and Lucas to discuss the devastating impact of Hurricane Helene on automotive repair shops in Western North Carolina. Lucas …
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Big Changes at Alliance of Automotive Service Providers (AASP), Repair Act Delays in Congress, and more Auto Repair Industry Headlines!
10:20
10:20
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10:20
In this episode, The Alliance of Automotive Service Providers (AASP) has announced plans to dissolve its national association by the end of the year, while continuing to support local affiliates. Additionally, the Repair Act's progress in Congress has hit a pause as representatives go on recess, with a vote expected to be reconsidered in November. …
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Episode 183 - The Vomitorium, Self-Help Rants, and Lucas's Yard Sale Insult With Kieran O'Brien of Shopgenie
1:25:51
1:25:51
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Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-…
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How Ed Rosa and Fix it Forward Transforms Lives Through Car Repairs
38:00
38:00
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38:00
Today on Good News in Auto Repair, Ed Rosa reveals eye-opening insights into the personal stories of those he helps, emphasizing the prevalent issue of homelessness among employed individuals. Braxton appreciates Ed's dedicated community work and the therapeutic benefits it brings Ed, notably reducing his PTSD symptoms. 00:00 Good news in auto repa…
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Gen Z in Automotive, Vehicle Longevity, SEMA's Research, and more Auto Industry News
10:01
10:01
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10:01
In this episode, Braxton Critcher covers the latest trends and updates in the automotive repair industry. Braxton discusses the SEMA market research revealing that Americans are holding onto their cars longer than ever. He also highlights the rise of Gen Z in the trades industry, with Wyotech reporting an 85% graduation rate and a notable increase …
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Episode 182 - Customer Escalations and Unusual Finds in Car Trunks With Auto Shop Follow Up
1:15:40
1:15:40
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1:15:40
Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-…
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Dwayne Myers Discusses the Urgent Need for the Repair Act in Automotive Industry
23:23
23:23
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23:23
In this episode, Braxton Critcher is joined by Dwayne Myers to discuss the importance of the Repair Act in the automotive industry. Dwayne highlights how advancements in automotive technology could potentially lock out independent repair shops, stressing the need for security measures that allow fair access to repair data. Braxton and Dwayne delve …
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How DVI Technology is Changing the Auto Repair Game with Cavan Robinson
29:55
29:55
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29:55
In this episode, Braxton Critcher welcomes Cavan Robinson, the new General Manager at Shopware, to discuss the importance of Digital Vehicle Inspections (DVI) in the automotive repair industry. Cavan shares insightful statistics on how implementing DVI can significantly increase the average repair order value, demonstrating a clear financial benefi…
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Bonus Episode - Transforming Your Shop's Workflow and Accountability With Software
1:08:11
1:08:11
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Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-…
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Critical Automotive Repair Act Developments and Industry Updates
12:18
12:18
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12:18
In this episode, Braxton Critcher delves into pressing topics in the automotive world. He highlights the significant push from the Auto Care Association for the Repair Act, encouraging listeners to contact their congresspersons to protect their rights in vehicle repairs. Braxton also covers BMW's ambitious plans to introduce hydrogen-powered vehicl…
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Episode 181 - Mastering Profitability & Efficiency With Insights from Shop-Ware Experts
1:03:06
1:03:06
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Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-…
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How Chris Enright Transformed a Mechanic's Career
16:15
16:15
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16:15
In this episode, Braxton Critcher shares a good news story with Chris Enright, owner of Enright Automotive. Chris talks about how he helped a fellow mechanic, Matthew Parker, attend a critical training event by covering most of his expenses. Braxton and Chris then discuss the importance of offering support and encouragement within the industry, emp…
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New Regulations, Insurance Hikes, and EV Charger Milestones
12:07
12:07
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12:07
Braxton discusses the ASA's stance on the EPA’s new emission standards, warning about the potential hardships these regulations could impose on independent repair shops. He also highlights the skyrocketing car insurance rates, which have seen an unprecedented increase of up to 22% in just one year, largely driven by factors like inflation and highe…
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Episode 180 - Navigating Customer Expectations and Employee Performance With The Founder of Datadyne Joshua Hemmerling
1:06:12
1:06:12
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Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-…
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ADAS Trends, Concerns, and Solutions with MEMA Aftermarket Suppliers
25:57
25:57
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25:57
In this episode, Braxton Critcher is joined by Ryan Kooiman and Chris Gardner from MEMA Aftermarket Suppliers. Chris underscores the importance of Automated Driver Assistance Systems (ADAS) and the problematic lack of standardized calibration practices. Ryan shares his hands-on experience in the field, highlighting the disparities in technician kno…
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SEMA Pushes Back on Zero Emission Mandates, Rivian Fire, and the Latest from Around the Automotive Industry!
9:32
9:32
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9:32
In this episode, Braxton Critcher is joined by Cavan Robinson and Mike Allen. Braxton covers California's zero-emission mandate and the Specialty Equipment Market Association's response. Cavan discusses his plans for the future of Shop-Ware as the new General Manager. Mike shares valuable advice for first-time attendees of industry training events,…
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Episode 179 - Boosting Profits with Tire Programs and Road Hazard Services Featuring Chris Cotton
1:04:57
1:04:57
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Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-…
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Why Raising Your Repair Shop Rates Isn’t Enough with Mike Allen
17:55
17:55
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17:55
In this episode, Braxton Critcher is joined by Mike Allen, who shares insights on the intricacies of raising rates in the automotive repair industry. Mike discusses the importance of aligning service quality and facilities with increased rates to maintain customer trust. Additionally, the value of networking and continuous learning at industry even…
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Mercedes Benz Counterfeit Parts, GM's Data Controversy, Vehicle Maintenance Trends Survey and more!
10:49
10:49
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10:49
In this episode, Braxton Critcher covers several important updates in automotive repair news. He looks into the Auto Care Association's significant upgrades to its demand index tool, enhancing data precision for automotive professionals. Braxton also highlights Mercedes Benz's intensified efforts against counterfeit parts that jeopardize road safet…
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Episode 178 - Working Remotely In Automotive Repair With Kyle Buenger and Kasia Thompson
1:03:03
1:03:03
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Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-…
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How Frank Leutz is Transforming Auto Repair Through Charity - Good News In Auto Repair
16:43
16:43
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16:43
This podcast is all about good news in the auto repair industry! Today, Frank Leutz shares about his shop's commitment to community service, detailing their collaboration with the Foothills Food Bank and Resource Center to provide free auto repairs to families in need once a quarter. He also emphasizes the culture of giving back among his technicia…
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Auto Repair News - Midas Tackles Bad Service, Lemon Laws Updated, and EV Training in Toledo and more!
9:20
9:20
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9:20
Braxton talks about Midas’ new ad campaign promoting no "BS" in their shops. MEMA Aftermarket Suppliers are working towards releasing a white paper to cover what the industry needs to help support shops and ADAS. Additionally, you'll hear about Colorado's new lemon laws, aiming to provide stronger protections for consumers buying defective vehicles…
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Episode 177 - Lessons In Ethics and Honesty in Car Repairs From the Front Lines With William Fairbanks of Shop Controller
1:04:27
1:04:27
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Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-…
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