Best Gorgias Podcasts (2024)

1
Ep 01: Hugh Russell-Parsons from Gorgias 43:18

4d ago43:18

43:18

Welcome to 'The Andzen Approach', a new podcast from Andzen. Hosted by Jason Anderson Strategic Director at Andzen and Brenden Rawson, our Founder. We'll be releasing monthly episodes where we chat to modern software platforms, savvy agencies, and ambitious merchants. So for episode one, we're in Sydney at the annual Online Retailer conference. Whe…

1
Mastering Black Friday/Cyber Monday pricing strategies, with Burc Tanir from Prisync 36:24

10M ago36:24

36:24

Get set to master the art of Black Friday and Cyber Monday pricing strategies with Luigi and Burc Tanir, the e-commerce pricing expert and CEO of Prisync. Learn how to avoid common pitfalls most retailers fall into during the holiday season and how to strategically utilise agile pricing for success. Burc elaborates on why merchants should focus mor…

1
Using automation in e-commerce Customer Service during BFCM, with Natalie Barton from Gorgias 31:49

10M ago31:49

31:49

Are you prepared to revolutionise your understanding of customer service in the e-commerce realm? Natalie Barton from Gorgias brings her vast experience to the table, discussing how Gorgias streamlines customer communication and enhances customer relationships. The platform’s impressive features and international presence simplify customer service,…

1
Mastering e-commerce personalisation during BFCM, with Dilyar Askar from Justuno 46:51

10M ago46:51

46:51

Boost your online conversions and make your e-commerce store stand out from the crowd this Black Friday/Cyber Monday with insights from Dilyar Askar of Justuno, a leading conversion rate optimisation platform. We dive deep into the world of data capture and behavioural targeting, revealing how merchants can create a unique online shopping experienc…

1
The road to e-commerce mastery, with Tom Armenante from GTSE.co.uk 42:03

11M ago42:03

42:03

Get ready for a masterclass in e-commerce as we invite Tom, co-founder of GTSE, on a deep dive into the nuts and bolts of running a successful online business. From finding a unique niche in cable ties to managing a massive product data catalogue of 5,000 SKUs, Tom shares the challenges and achievements in his journey. You'll gain vital insights in…

1
Harnessing the power of Reviews and Loyalty programs in e-commerce, with Mike Berardo from Stamped 45:38

11M ago45:38

45:38

Have you ever stopped to ponder the power of reviews and customer loyalty in the world of e-commerce? Picture this episode as a golden ticket, unlocking the secrets of harnessing these factors, especially in a landscape where customer acquisition costs are spiralling upwards. As our spotlight guest, Mike Barardo, CEO of Stamped.io, takes us through…

1
Mastering Black Friday Cyber Monday: Strategies, challenges and tools for a successful BFCM campaign 49:55

11M ago49:55

49:55

Get ready to become an expert on navigating the Black Friday Cyber Monday season with Ivan and me as we unravel the secrets of crafting a victorious campaign. How can current economic uncertainties shape this year's sales and is it a smart move for businesses to partake in BFCM promotions? We'll tackle these questions and more, comparing last year'…

1
What the Calashock Partner ecosystem looks like, with Ivan Stefanovski 44:12

11M ago44:12

44:12

Ready to dive into the complex ecommerce partner landscape? Join us as Ivan Stefanovski, Director of Client Success and Partnerships at Calashock, offers an exciting deep dive into the world of e-commerce partnerships. His insights, stemming from his vast experience on both the tech and agency side of the e-commerce ecosystem, shed light on how the…

1
Webinar: Expert talk - Multichannel vs Omnichannel, Conquer your e-commerce Strategy, with BigCommerce and Skyvia 1:00:06

12M ago1:00:06

1:00:06

Unravel the complex world of multi-channel and omnichannel strategies in e-commerce as we venture on a thrilling exploration with industry experts Halie Adams from BigCommerce, Dmitry Alasania from Skyvia, and Luigi Moccia from Calashock. Discover the fundamental differences between these two strategic approaches. Our experts illuminate how multi-c…

1
Transforming Markets: A Deep Dive into Online Marketplaces 40:04

12M ago40:04

40:04

Get ready to unravel the intricate workings of online marketplaces, their evolution, and the key role trust plays in their success with our guest, Shirish Nadkani, a seasoned tech entrepreneur and marketplace aficionado. Prepare to dive deep into the dynamics of how marketplaces like Amazon, eBay, and Airbnb have transformed traditional business mo…

1
Decoding International Taxation, with James Bright from Avalara 44:02

12M ago44:02

44:02

Do you ever feel like you're navigating a labyrinth when it comes to tax strategy, especially when expanding internationally? Fear not, because we've got James Bright from Avalara, a leading tax management solution company on our show, ready to guide you through the maze. He shares with us Avalara's three-pillared approach to tax management: tax re…

1
Exploring the Power of Integration in e-commerce, with Dave Malda from Jitterbit 43:48

1y ago43:48

43:48

Imagine a realm where data flows seamlessly, customer experience soars and merchants run efficient, profitable businesses. This isn't a utopia, but a reality when the power of integration in e-commerce is harnessed. Join us as we explore this fascinating world with our guest, Dave Malda from Jitterbit, who brings a wealth of 15 years of experience …

1
The Art of Harnessing Customer Reviews for e-commerce, with Charlotte Talesnick from Yotpo. 36:42

1y ago36:42

36:42

Ever wondered how to make the most of customer reviews in your e-commerce strategy? Joined by our insightful guest, Charlotte Talesnick from Yotpo, we unpack the magic of review analytics and their transformative impact on e-commerce. In today's digital era, customer feedback is more than words - it's a compass guiding businesses towards improvemen…

1
Mastering Product Data Management, with Nicole Kiernan from Pimberly 32:01

1y ago32:01

32:01

Ready to revolutionise your e-commerce business? Tune in as Nicole Kiernan from Pimberly takes us on a transformative journey of optimising your B2B tech stack. Nicole unravels how Pimberly’s bespoke implementations can maximise your tech stack's potential. She also sheds light on managing everyday business while integrating various systems for an …

1
Get the Most Out of Your Agency Feat. IronPlane Head of Projects, Jared Shields 52:01

1y ago52:01

52:01

Kicking off our series on how to get the most out of your Agency, Tim speaks with Jared Shields Head of Projects at eCommerce agency IronPlane. In this segment, they focus on the following topics: • Why is your agency relationship important? • Client and agency stakeholders • Why a strong client team lead is essential • The basics of good bug repor…

1
Get the Most Out of Your Agency Feat. Shero Commerce Co-Founder & CEO, Beth Shero 45:19

1y ago45:19

45:19

In this episode Tim talks with Beth Shero, CEO of Shero Commerce about the critical elements of a strong client/agency relationship. Topics discussed in this podcast include: • Importance of aligning with an agency and providing excellent customer service and value. • Different paths agencies can take, narrowing or expanding their focus, while main…

1
Get the Most Out of Your Agency Feat. Trellis Co-Founder and CEO, Isaiah Bollinger 44:43

1y ago44:43

44:43

In this episode of Shaping eCommerce host Tim Bucciarelli welcomes back Isaiah Bollinger from Trellis to discuss optimizing the client-agency relationships. Key topics discussed in the podcast conversation are: eCommerce Agency Specialization and Services: The discussion focuses on how some agencies choose to maintain a narrow focus on their area o…

1
Revolutionising Your E-commerce Business with AI: Tools, Tips, and Strategies 16:53

1y ago16:53

16:53

Ready to revolutionise your e-commerce business using artificial intelligence? That's exactly what we're diving into in today's solo cast. Strap in as we explore how tools like Google's Bard and ChatGPT can be used strategically to supercharge your marketing strategy and boost sales. It's not all plug-and-play though - effective deployment of these…

1
Unlocking Omnichannel growth for B2B merchants, with Matt Dornfeld from Feedonomics 47:05

1y ago47:05

47:05

Join Luigi and Matt Dornfeld from Feedonomics in this engaging conversation with valuable insights on creating an effective omnichannel strategy for your brand. Matt shares his experience at BigCommerce and how their M&A strategy led to the acquisition of Feedonomics, why the platform plays such a crucial role for merchants and the importance of br…

1
Unleashing your B2B ecommerce website with the new BigCommerce B2B Edition, with Lance Owide from BigCommerce 49:55

1y ago49:55

49:55

Is your B2B e-commerce experience hitting the mark in today's digital-first world? Join us as we chat with Lance O-Wide, Director of B2B at BigCommerce, about the game-changing new B2B Edition and how it's revolutionizing the B2B e-commerce sector. The pandemic may have accelerated the shift towards digital-first buyers, but this change was bound t…

1
Optimising inventory management and forecasting to improve financial strength, with Jill Liliedahl from Inventory Planner by Sage 39:27

1y ago39:27

39:27

This is an episode not to be missed. What if there was a way you could accurately forecast what your customers are likely to want in the future so you only buy the stock you need? Luigi speaks with Jill Liliedahl from Inventory Planner by Sage, an inventory planning and forecasting tool that helps merchants optimise their stock procurement and prov…

1
Shaping eCommerce with Matthew Eisnor, Dir of Global Alliances at Algolia 40:40

1y ago40:40

40:40

On the latest episode of Shaping eCommerce, Tim Bucciarelli had the pleasure of interviewing Matthew Eisnor, Dir of Global Alliances at Algolia. On the podcast, they talk about: - The history and relevance of search - The Algolia ICP - Search for B2B - The difficulty in managing the tens of thousands of long-tail search queries - Why chatGPT is lik…

1
Shaping eCommerce with Michael Potters Senior Strategic Partner Manager at Gorgias 40:52

1+ y ago40:52

40:52

On the latest episode of Shaping eCommerce, Tim Bucciarelli had the pleasure of interviewing Michael Potters, Senior Strategic Partner Manager at Gorgias. On the podcast, they talk about: - His experience being a Gorgias customer and then transitioning to his current role - The Gorgias ICP - The plug and play nature of Gorgias that increases time t…

1
Shaping eCommerce with Stefan Schinkel, Chief Revenue Officer at dotCMS 44:49

1+ y ago44:49

44:49

On the latest episode of Shaping eCommerce, Tim Bucciarelli had the pleasure of interviewing Stefan Schinkel, Chief Revenue Officer at dotCMS. On the podcast, they talk about: - The origins of dotCMS - dotCMS's ICP - An ideal content stack - What sets dotCMS apart from the competition - The types of businesses best suited to headless architectures …

1
Shaping eCommerce with Kyle Capsalis, Strategic Partner Manager for Headless Tools at BigCommerce 29:42

1+ y ago29:42

29:42

On the latest episode of Shaping eCommerce, Tim Bucciarelli had the pleasure of interviewing Kyle Capsalis, Strategic Partner Manager for Headless Tools at BigCommerce. On the podcast, they talk about: - The differences between headless and composable - Why big companies are gravitating toward headless solutions - The ROI of a headless architecture…

1
Shaping eCommerce with Christian Lelaidier, Strategic Partnerships Manager at Front-Commerce 44:02

1+ y ago44:02

44:02

On the latest episode of Shaping eCommerce, Tim Bucciarelli had the pleasure of interviewing Christian Lelaidier, Strategic Partnerships Development Manager at Front-Commerce. On the podcast, they talk about: - The world of composable commerce - How Front-Commerce got started and why eCommerce companies should consider using a flexible frontend - T…

1
Why every merchant should have a shipping strategy and give customers a choice of shipping methods, with Quentin Montalto from ShipperHQ 48:16

1+ y ago48:16

48:16

When was the last time you reviewed your shipping strategy? That’s the question our guest, Quentin Montalto from ShipperHQ asks in this podcast episode. Luigi and Quentin discuss the critical role of shipping in the e-commerce journey and how ShipperHQ is transforming how businesses handle shipping rates, rules, and delivery options. If you want to…

1
Why BigCommerce B2B Edition is the platform of choice for fast-growing B2B merchants looking to offer an omnichannel experience to their customers, with Lance Owide from BigCommerce 47:25

1+ y ago47:25

47:25

We were very excited to be joined on the podcast by BigCommerce’s General Manager of B2B, Lance Owide. If you’re a B2B company - with or without a website - you won’t want to miss this episode. Luigi and Lance talk about the nuances and complexities of launching and running a B2B ecommerce website, how B2B buyer expectations are shifting, and why -…

1
The importance of backing up your ecommerce platform's data, with Jerry Meron from Rewind 35:41

1+ y ago35:41

35:41

The importance of backing up your ecommerce platform's data, with Jerry Meron from Rewind On the latest episode of the BIG, commerce podcast, Luigi welcomes Jerry Meron, from data backup and recovery platform Rewind. Jerry and Luigi delve into the significance of backing up your SaaS ecommerce data, sharing valuable insights and tips for merchants …

1
Why giving your B2B customers a true B2B payment experience will help you win, with Sean Last from Balance 42:44

1+ y ago42:44

42:44

Never have we seen so much focus on B2B e-commerce. However, merchants often take for granted that the payments and checkout for B2B websites can be the same as those for B2C. Launched in 2020, Balance aims to reshape B2B payments so B2B buyers and B2B merchants can make and take orders with a dedicated B2B checkout and payment experience. Not only…

1
Connect your e-commerce stack and remove the complexity with the power of iPaaS, with Jim Herbert from Patchworks 41:06

1+ y ago41:06

41:06

With ecommerce becoming increasingly complex and good data more important than ever, merchants need to ensure their ecommerce systems are talking to each other, and in this episode of the BIG, commerce Podcast, Luig is joined by ‘ecommerce veteran’ Jim Herbert from Patchworks. Patchworks is an iPaaS for - primarily but not exclusively - ecommerce m…

1
Keeping on top of your pricing and healthy profit margins with Burc Tanir from Prisync 42:43

1+ y ago42:43

42:43

If you're finding the task of keeping on top of your prices a challenge, Burc Tanir - CEO & Co-Founder of Prisync - is here to help. Prisync is a competitor price tracking and dynamic pricing software for merchants of all sizes in all verticals, and its customers include Suzuki, Bauhaus, Sony and Samsung, as well as hundreds of SMEs. Monitoring, be…

1
Shaping eCommerce with François Chaix, Head of Partner Evangelism at Akeneo 32:51

1+ y ago32:51

32:51

On the latest episode of Shaping eCommerce, Tim Bucciarelli had the pleasure of interviewing François Chaix, Head of Partner Evangelism at Akeneo. On the podcast, they talk about: - How Akeneo's technology works and how the company started - The rise of omnichannel buying journeys in eCommerce - Why retailers should explore PIMs like Akeneo - How A…

1
Give your B2B customers the mobile experience they expect and deserve with Maarten Schuiling from JMango360 44:54

1+ y ago44:54

44:54

JMango360 are one of the leaders in mobile app development and B2B solutions for merchants on BigCommerce and Adobe Commerce. Luigi and Maarten discuss the importance of creating a solid ecommerce experience for B2B customers at a time when B2B ecommerce adoption is growing at a rapid rate year on year. Discussion topics include: why it is imperati…

1
Future of eCommerce series with Bob Giovannini 46:52

1+ y ago46:52

46:52

Bob founded IronPlane in 2012 to provide Magento, Adobe Commerce, and BigCommerce services to B2C and B2B clients. He's also founded multiple eCommerce companies himself. In his interview with Tim, Bob focuses on how: - eCommerce will become “unified commerce” or just "Commerce" - BigCommerce seems to be in the middle between a true SaaS and someth…

1
Future of eCommerce: Curtis Schrum 34:04

1+ y ago34:04

34:04

Curtis is the Head of Strategy at Shero, an eCommerce growth agency focusing on Magento, Adobe Commerce, Shopify, and BigCommerce. In his interview with Tim, Curtis explains that: - In 5 years, there won't be much change; if anything, there will be contraction - In 10 years, companies will focus on tactile feel, reproducing the in-store experience …

1
Future of eCommerce series: Aaron Sheehan 1:01:17

1+ y ago1:01:17

1:01:17

Aaron is the Director of Competitive Strategy at BigCommerce and has been in the eCommerce space for the past 8 years on the agency side of the business. He's worked with many clients in various industries and verticals and has a genuine interest in all things eCommerce-related. In his interview with Tim, he gives his take on: - Adobe - they see th…

1
Future of eCommerce series: Damien Retzinger 42:44

1+ y ago42:44

42:44

Damien is the owner of a small Magento and Adobe Commerce agency, Graycore. He's been a software engineer for the last 15 years and is the maintainer of Mage-OS, Faker-js (a Javascript library), and a PWA framework called Daffodil. In his interview with Tim, Damien shares his thoughts on the future: - We’re going to see consolidation - just like we…

1
Season 3️⃣ Episode 6️⃣ - The importance of good product information and data management with Comestri 38:59

1+ y ago38:59

38:59

Luigi is joined by Tom Franey and Rob from Comestri, a unified PIM and e-commerce technology company, and Calashock partner. During the episode, we cover why it is important to have up-to-date and correct product data, how to optimise product information for international market expansion, and how omnichannel retailers can ensure their brick-and-mo…

1
Shaping eCommerce with Gaia Vernaglione, Director of Business Development (US, CAN, LATAM) at Zakeke 41:30

1+ y ago41:30

41:30

On the latest episode of Shaping eCommerce, Tim Bucciarelli had the pleasure of interviewing Gaia Vernaglione, Director of Business Development (US, CAN, LATAM) at Zakeke. On the podcast, they talk about: - How Zakeke technology works and how the company started - Several unique Zakeke use cases - How VR/AR/3D are no longer a nice to have - How ind…

1
Future of eCommerce series: Isaiah Bollinger 45:56

1+ y ago45:56

45:56

Isaiah is the CEO of Trellis, an eCommerce digital agency that partners with Magento, BigCommerce, and Shopify. Isaiah started Trellis in 2012 and has served dozens of clients ever since. In his interview with Tim, he predicts that: - Only more mature companies will move to headless in the short-term - lots of older systems like ERPs aren't ready f…

1
Future of eCommerce series: Kuba Zwolinski 48:07

1+ y ago48:07

48:07

Kuba is the CEO of Snowdog, a unified commerce agency that's had a long-standing partnership with IronPlane. Kuba started his career as a developer and has worked extensively with Magento -- he even served on the board of the @magento association. In his interview with Tim, he talks about how: - Eventually, the “e” will be removed from eCommerce - …

1
Season 3️⃣ Episode 5️⃣ - Why you should be considering PWAs for your ecommerce website with Styla Frontend 38:29

1+ y ago38:29

38:29

Kicking off 2023 with Luigi is Philipp Rogge from Styla Frontend, a PWA-enabled headless frontend for BigCommerce merchants. Together they discuss the importance of optimising for mobile visitors, how page speed affects conversion rates, and what merchants can do to stay ahead of the competition. Podcast website Instagram Calashock Commerce website…

1
Future of eCommerce Series: An Introduction by Tim Bucciarelli, Director of Engagement at IronPlane 0:49

1+ y ago0:49

0:49

As the new year approaches, you may find yourself asking questions like: ❓Where is eCommerce technology going? ❓Will Magento be obsolete? ❓How will Shopify, Adobe Commerce, BigCommerce, Commerce Tools, and Salesforce Commerce Cloud evolve? ❓What is the impact of marketplaces on eCommerce? ❓What does headless actually mean, and how is it distinct fr…

1
Season 3️⃣ Episode 4️⃣ - Leveraging referral programs for B2B and B2C with ReferralCandy 28:26

1+ y ago28:26

28:26

Word of mouth is the best form of advertising, yet many merchants are still not incentivising their customers to spread the word. In this episode, Luigi sits down with Jamilya from ReferralCandy to understand the best way to launch a referral program, and why B2B brand should also consider using their customers to refer new business. Podcast websit…

1
Season 3️⃣ Episode 3️⃣ - Winning at email and SMS engagement this holiday season with Dotdigital 45:37

1+ y ago45:37

45:37

With Black Friday/Cyber Monday and Christmas around the corner, it's crucial merchants optimise their engagement campaigns and contact lists in order to maximise the effectiveness and visibility of emails and SMS messages. Luigi sat down with Niels from Calashock Commerce partner Dotdigital to discuss how merchants can win during this season and wh…

1
Season 3️⃣ Episode 2️⃣ - Preparing for Black Friday and the Holiday period with Mollie Payments 33:45

1+ y ago33:45

33:45

In today's slightly longer episode, Luigi sat down with Johnnie Norton from payment provider Mollie to discuss the importance of choosing the right payment provider and payment methods in the lead-up to Black Friday and Christmas. Podcast website Instagram Calashock Commerce website

1
Shaping eCommerce with Marc Uible, VP of Marketing at Threekit 35:33

1+ y ago35:33

35:33

On the latest episode of Shaping eCommerce, Tim Bucciarelli had the pleasure of interviewing Marc Uible, VP of Marketing at Threekit. On the podcast, they talk about: - How Threekit technology works - Several unique Threekit use cases - His vision for the future of eCommerce (with VR/AR/3D as a foundation) - How industry leaders are using Threekit …

1
Shaping eCommerce with Guy Marion, GM Chargebee Retention 26:03

2y ago26:03

26:03

On the latest episode of Shaping eCommerce, Tim Bucciarelli had the pleasure of interviewing Guy Marion, GM of Chargebee Retention. On the podcast, they talk about: - How Guy started Brightback, which got acquired by Chargebee - The Chargebee ICP - How Chargebee’s API-first approach is a differentiator - The retention benefits of a flexible subscri…

1
Season 3️⃣ Episode 1️⃣ - 10 ecommerce trends for 2023 22:53

2y ago22:53

22:53

In this solo cast, Luigi - Founder and CEO of Calashock Commerce - talks you through the 10 ecommerce trends for 2023 every merchant should be considering as part of their ecommerce strategy. Starting with sustainability, Luigi covers both on-site and off-site trends including personalisation, social commerce and customer service. Podcast website I…

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Gorgias Podcasts

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