The Spirit Guides offers a behind-the-scenes look into how ordinary people became extraordinary influencers and entrepreneurs in the world of spirits, from whiskey wizards to rum rebels, bourbon buffs to tequila teachers. How did these people end up teaching the world about booze, cocktails, and beyond? What is it like to be on their very unusual entrepreneurial journey? With laughter, learning, and the answers you crave, this is the show that brings you the inside stories of your favorite s ...
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Fresh advice about business and social media from Jay Baer.
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Fresh advice about business and social media from Jay Baer.
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An inside look at the unconventional choices of quality-obsessed creators – and the memorable things they made as a result. It's a show about trusting your intuition and your craft more than best practices and blueprints. Since 2016, Unthinkable has inspired creators to ship more personal, powerful work. In the era of AI and endless commodity content, that type of work is now urgent. Hosted by Jay Acunzo, founder of the Creator Kitchen.
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Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the contact center industry.
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Brandon T. Adams is a Lifestyle Entrepreneur, Inventor, Author, Motivational Speaker, Crowdfunding Expert, and T.V. Host & Executive Producer.The goal of Live To Grind is to help and inspire YOU to become successful in life and business. Brandon (a.k.a. BTA) shares tips and tactics that are working for him as well as insights from the most successful entrepreneurs and inspirational people in the world like Shark Tank's Kevin Harrington, Forbes Riley, John Lee Dumas, Jake Paul, Jay Baer, Dona ...
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We chat with B2B founders, CMOs, marketing & sales leaders about their successes, failures, what is working for them today in the B2B marketing world and everything in between. In each episode we dive deep into B2B topics including account-based marketing (ABM), demand generation, lead nurturing, sales and marketing alignment, automation, content marketing, marketing leadership and many more! Hosted by Shahin Hoda Produced by Shahin Hoda, Alexander Hipwell & Allysa Maywald from xGrowth.
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Trying to find ways to make your business stand out from the others; making it more visible, accessible and credible? Adam Gazari, a marketing outcome consultant and social media trainer and consultant will discuss the various ways to market your business via email marketing, content marketing, and the application of several social media sites such as Facebook, Twitter, Instagram and so on. Discover what is working, what is not working and learn actionable content marketing strategies and ti ...
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Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.
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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About G ...
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Marketing Smarts is a weekly podcast featuring in-depth interviews with smart marketers from all walks of life. Hosted by MarketingProfs, this 30-minute, weekly podcast will deliver actionable insights and real advice to help you market smarter.
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The RecruitingDaily podcast series focuses on real conversations with thought leaders and expert practitioners in human resources and talent acquisition. Exploring all things recruitment like employer branding, recruitment marketing or the latest technology innovations, this podcast shares helpful tips born out of the often humorous experiences of industry pros.
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Snap Decisions gives you a behind-the-scenes look at the key decisions that shape how products, brands and personalities present themselves to the world. Two savvy marketers and Monday morning quarterbacks, Brian Marks and John Young, offer their analysis of marketing and tech news and interview fascinating people who make big decisions. Learn about unique journeys and how pivotal moments drove success.
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Podcast by Cairnway
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The NONFICTION BRAND podcast features host DP Knudten, some regular guests, and special one-off interviews with master branders, with a special focus on the much needed, but often much misunderstood realms of personal and small business branding.
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Internet marketing doesn't have to be difficult. Done right, it's the most effective way to build an audience on-line. Done wrong, it's nothing more than a giant time-suck. Internet Marketing Best Practices Radio is hosted by Ricardo Bueno as a series of interviews and discussions with marketing thought leaders to help you bridge the gap between what's possible and what's practical for business development on the web.
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Welcome to the Leading with Data Podcast! The podcast for leaders seeking new, frontline-tested ways to use data for strategy, insights, and solving challenges. Throughout the Leading with Data Podcast series, business leaders from diverse industries will share how data is important to their business objectives and industry transformation. Our Leading with Data Podcast host is Jason Dorsey. Jason is the President and Co-Founder of The Center of Generational Kinetics, a research and strategy ...
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We start by creating an awesome looking website that will become your virtual headquarters on the web. Then we work with you to produce content and engineer inbound marking systems that attract more prospects, generate more leads and close more sales than a website build by anyone else! We don’t take chances with your money or design pretty brochure-ware websites. Everything we do follows a structured and proven methodology that delivers real measurable results built on rock solid and scalab ...
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If you have a story to tell and are trying to find ways to make money sharing it, the Journey to Paid Speaking Gigs podcast is the answer. Listeners of the podcast are excited to discover how to find their voice to generate income and develop their speaking skills with Charles Clark. Charles and his Thrive Tribe team are among the world's leading coaches who are experts in helping speakers utilize their gift and get paid to do it but most importantly are passionate about helping the silent s ...
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The Nonprofit Architect Podcast is the premier 'how-to' podcast designed to build, launch, and improve your nonprofit! We interview nonprofit leaders, business leaders, consultants, and those with special skills to give you the actionable steps needed to build stronger nonprofits. Our guests dive into their expertise, pull back the curtain, and give you the actionable steps you've been looking for! We go in-depth into these great topics: Board of Directors How to Build your Board World-Class ...
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Why You Can't-Miss This Episode Discover the transformative power of the "Jobs to Be Done" framework with Eckhart Boehme, as he shares invaluable insights on customer behavior and strategy implementation. About the Guest Eckhart Boehme has more than 30 years of global experience in marketing, product management and skills development. Eckhart, an 1…
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1
Tequila Matchmaker: How a Photojournalist Changed the Tequila World Forever
30:28
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How did a photojournalist make waves in the tequila world? What started as a simple love for tequila has become a highly influential business that has probably changed the tequila world forever. Find Your Perfect Tequila Match with Tequila Matchmaker In this episode of The Spirit Guides, host Tequila Jay Baer sits down with Grover Sanschagrin, the …
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The JEPPP Philosophy: Milan Batinich’s Guide to Professional Fulfillment
1:01:26
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Join us for an enlightening episode of First Contact: Stories of the Call Center, featuring Milan Batinich, a dynamic speaker, coach, and entrepreneur dedicated to helping individuals discover joy, energy, passion, peace, and purpose—what he calls 'JEPPP'—in their careers. Milan brings a wealth of experience from operational and sales roles across …
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1
What You Can Learn From Macquarie Telecom’s CX Journey
1:08:28
1:08:28
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Chief Marketing Officer of Macquarie Technology Group, Anthony Emmanouil, joins Shahin on the pod to chat about Macquarie Telecom's successful customer experience program. This episode also covers... The beginning of Macquarie Telecom The importance of brutal transparency How to attract the right team Where to start on a CX journey About Tony... An…
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Gregorio Uglioni discusses with Michael Brandt the critical intersection of employee engagement and customer experience. Michael shares insightful strategies and real-world examples of how to create a thriving workplace environment that drives customer satisfaction. About the Guest Michael Brandt is an experienced professional in customer and emplo…
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The Experience of Benson Mukandiwa at the CX World Games 2024
6:44
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The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024. These are short interviews to share outstanding people's experiences helping charities get better. Customer Experience professionals worldwide come together to share the…
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MASTERING CX AND DIGITAL INNOVATION: GLOBAL INSIGHTS
36:51
36:51
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Why You Can't Miss This Episode Discover the transformative journey of Hussein M. Dajani as he shares his extensive experience in customer experience, digital transformation, and leadership across top global brands like Nissan, Deloitte Digital, and Red Bull. Hussein's unique insights into customer-centric strategies and innovative solutions will i…
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1
How an Engineer Became the Top Whiskey Sherpa for Newbies
33:00
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Chris Chapanar, aka Whiskey Noobs, is an engineer by day but a busy spirit guide by night. He launched his side hustle early on in his career after developing a love for whiskey and a desire to learn as much about it as possible. He poured that knowledge into a podcast, Whiskey Noobs, before branching out into short-form video content across Instag…
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1
How to Use AI in Your ABM Strategy with Stephanie McCredie from Salesforce
42:26
42:26
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Stephanie McCredie, Senior Director for Top Accounts & Account-Based Marketing, Asia Pacific at Salesforce, joins Shahin in the episode to chat about AI in ABM. With AI being all the rage at this time, you've probably been using generative AI in your strategies and projects. But are you using AI to its full potential? This episode also covers... Ho…
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1
The Experience of Fatima Tomoum at the CX World Games 2024
6:21
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The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024. These are short interviews to share outstanding people's experiences helping charities get better. Customer Experience professionals worldwide come together to share the…
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Why You Can't Miss This Episode Join us as we explore the intricacies of customer experience with Sean Albertson, an expert in the field with over two decades of experience. Learn about his innovative "4Rocks" framework that helps businesses transform their customer journeys and drive loyalty. About the Guest Sean Albertson, a CX leader for 20+ yea…
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1
The Experience of Nate Brown at the CX World Games 2024
7:38
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The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024. These are short interviews to share outstanding people's experiences helping charities get better. Customer Experience professionals worldwide come together to share the…
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1
EVOLVING EXCELLENCE: LEADERSHIP & TECHNOLOGY
32:13
32:13
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Discover the transformative power of customer experience with Heverton Anunciação, a leading expert in the field. Learn actionable strategies to bridge technology and customer service, essential for thriving in today's digital environment. About the Guest: Heverton Anunciação was voted among the world's top 10 influencers in CRM, Data Governance, a…
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1
How a Restaurant Server Became the Top Guide to Inexpensive Wine Online
34:14
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Sippers, we step away from the world of spirits in this episode to speak with Lucia Palm, creator of the lucialoveswine brand across TikTok, Instagram, and YouTube. We hear how Lucia moved from culinary school to a career in the restaurant business as a trained sommelier, to create content for fellow wine lovers. From Certified Wine Pro to Content …
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1
How can brands design and deliver seamless customer experiences? (feat. David Avrin and Jim Mitchell)
30:59
30:59
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On this episode, we discuss the importance of reducing customer effort — and the steps brands can take to design and deliver seamless customer experiences. Today, customers demand speed and efficiency. It is up to brands to rise to that challenge. Research from HubSpot indicates that 9 out of 10 customers consider an immediate response from custome…
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1
The Experience of Michael Brandt at the CX World Games 2024
9:06
9:06
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The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024. These are short interviews to share outstanding people's experiences helping charities get better. Customer Experience professionals worldwide come together to share the…
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1
How to Approach Digital Personalisation in B2B Marketing
37:49
37:49
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CEO of Trendemon, Avishai Sharon, joins Shahin on the episode to chat about optimising digital experiences in B2B marketing. Learn about what's working in the digital experience space and how you can connect with your audience better. This episode also covers... Tactics and strategies for building meaningful digital experiences for your audience Ga…
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1
DISTILLED WISDOM: JAY BAER ON HUMAN-CENTRIC TRANSFORMATION AND LEADERSHIP
24:08
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Join us as we dive into an insightful conversation with Jay Baer, a renowned customer experience and business growth expert. Discover Jay's unique approach to creating value, his latest book on the power of speed in business, and his intriguing side passion that connects deeply with his professional philosophy. About the Guest Jay Baer is a busines…
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1
The Experience of Jessica Noble at the CX World Games 2024
8:16
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The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024. These are short interviews to share outstanding people's experiences helping charities get better. Customer Experience professionals worldwide come together to share the…
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In this episode of the CX Goalkeeper Podcast, host Gregorio Uglioni has an insightful fireside chat with customer experience expert Steven Van Belleghem. They delve into the concepts from Steven's latest book, "A Diamond in the Rough," exploring practical strategies for transforming potential into excellence in customer experience. FROM THE CX SUMM…
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1
How This Appliances Sales Manager Became a Leading Whiskey Influencer
30:05
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Whiskey connoisseurs, this one’s for you! Whiskey enthusiasts were the original pioneers of the spirit guide industry, and the community is still thriving and learning from content creators and educators like Ryan Mills, aka ThatOneDudeRyan. He joins The Spirit Guides for a deep dive into his passion-turned-business in whiskey content creation. Fin…
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1
The Experience of Rolph Scott at the CX World Games 2024
6:17
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The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024. These are short interviews to share outstanding people's experiences helping charities get better. Customer Experience professionals worldwide come together to share the…
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1
Transformative Leadership: Harnessing AI and EQ for Better Customer Interactions: Thomas Paley
59:31
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In this episode of "First Contact: Stories of the Call Center," Christian Montes interviews Thomas Paley, Director of Corporate Telecommunications and Contact Center Services at Hilton Grand Vacations. Thomas discusses his leadership philosophy, highlighting the importance of emotional intelligence, team empowerment, and soft skills. He also explor…
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1
Guy Kawasaki on How to Think Remarkable in B2B Marketing
58:03
58:03
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Remarkable human, Guy Kawasaki, joins Shahin to tell us about his new book, Think Remarkable, and how Guy's findings can be implemented in not only marketing but in your own life too. About Guy Guy Kawasaki is the chief evangelist of Canva, author of Think Remarkable, host of the Remarkable People podcast, and adjunct professor of the University of…
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1
NAVIGATING THE OMNICHANNEL CUSTOMER EXPERIENCE OBSERVATORY
26:51
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Discover the future of omni-channel customer experience with insights from Sara Zagaria, Director at Politecnico di Milano. Learn how to transform your business's customer interactions into seamless, integrated experiences. About the Guest: Sara Zagaria - Director of the Omnichannel Customer Experience Observatory and of the B2b Customer Experience…
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1
Bonus - How Stories Happen #3 - Ann Handley, Bestselling Author
48:43
48:43
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🟢 Dear Unthinkable listener: Thank you SO much for your support over the years! I invite you to find and follow the new show, How Stories Happen, in your preferred podcast player in just 2 taps right here:https://episodes.fm/1736586770 Every episode, an expert, entrepreneur, creator, or communicator dissects a single story or draft piece by piece. …
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1
UPLIFT YOUR BUSINESS: LEVERAGING INSIGHTS AND PROCESS ENGINEERING
30:05
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Discover the critical importance of taking action on customer feedback and process engineering. Learn how integrating Agile methodologies with customer experience can uplift your business. Nicholas Zeisler shares invaluable insights on making customer experience data actionable and improving internal processes for superior customer satisfaction. Ni…
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1
How Johnny Drinks Became the Internet's Favorite Father/Son Duo
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From randomly filming how to make a Manhattan cocktail to becoming two of the most popular spirit influencers in the world, this episode of The Spirit Guides features the father and son duo, Johnny Drinks… From a Smoked Manhattan to Overnight Spirit Guides In the time it takes to age a single bottle of extra Añejo tequila, John Rondi and his son Jo…
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How can brands deliver experiences that create loyal customer advocates? (feat. Jay Baer, Brittany Hodak and Rajiv Dhand)
43:04
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On this episode, we discuss a longstanding focus for customer experience (CX) leaders — loyalty — and the role of CX delivery in creating customer advocates and word of mouth. According to Nielsen, 88% of consumers trust recommendations from friends and family over all other forms of advertising. Despite the evidence that word of mouth, facilitated…
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1
BPO Excellence: Employee Retention, Engagement, and a People-First Mindset: John Coulter
48:37
48:37
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In this podcast episode, we sit down with John Coulter, Vice President of Call Center Outsourcing Services at Five Star Call Centers. With over a decade of experience in the industry, John has been a trailblazer in transforming call centers into key drivers of business growth and customer loyalty. He shares his journey from starting on the phones t…
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1
How to Use Customer Engagement in Your ABM Strategy
35:50
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In this episode, Shahin chats with Gabrielle Pirzad, Director of ABM Strategy & Global Programs at Cloud Software Group. Customer engagement is a crucial part of your Account-Based Marketing strategy, allowing you to figure out what's working and what's not. This episode also covers... How to measure customer engagement in your ABM strategy How to …
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THE BEST OF THE BEST: THE ART OF EXCELLENCE with Joseph Michelli
23:37
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Dive into the world of exceptional customer experience with Joseph Michelli, an international authority on service excellence, in this enlightening episode of the CX Goalkeeper Podcast. Discover how global brands transform their customer interactions to create memorable and impactful experiences. About Joseph: Joseph A. Michelli, Ph.D., C.S.P., is …
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FUTURE FORWARD: THE INTERSECTION OF AI, LEADERSHIP, AND DIVERSITY with Martha Boeckenfeld
27:24
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Dive into a visionary conversation on "Future Forward: Martha Boeckenfeld on the Intersection of AI, Leadership, and Diversity" where our esteemed guest, Martha Boeckenfeld, sheds light on the transformative power of AI and its impact on leadership and diversity in the workplace. This episode is a treasure trove of insights for professionals eager …
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1
How to Gamify Your Enterprise GTM Strategy
43:56
43:56
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Learn how to gamify your goal setting and behavioural management to build a successful go-to-market strategy with co-founders, Steve Claydon & Darcy Smyth, from Outbound Game. What to expect in the episode... What Gamification is Successful examples of Gamifications How effort can impact outcome Resources mentioned in this episode: Predatory Thinki…
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DO B2B BETTER: Drive Growth Through Game-Changing Customer Experience with Jim Tincher
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Today's episode features a deep dive with Jim Tincher, an expert in enhancing B2B customer experiences. Prepare to be captivated by a discussion that's not just insightful but also instrumental for anyone keen on driving meaningful business growth through customer experience. Jim Tincher: Jim sees the world in a special way: through the eyes of cus…
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1
How This Comedian Became the Leading Expert on Hard Seltzers
32:05
32:05
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How did a comedy writer go from one video on White Claw to becoming the leading expert on hard seltzers, racking up millions of fans, a merch line, and a podcast? We hear Loryn Powell’s story in this episode of The Spirit Guides… From Seltzer Fan to “Seltzpert” It may have started as a pandemic lockdown experiment to pass the time, but Loryn Powell…
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1
How a Hospital Executive Became the #1 Voice in Tequila Podcasting
29:00
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Between a busy day job, a tequila podcast, tasting events, trips to Mexico, and a family, how did Doug Price become the number one voice in tequila podcasting? We hear about it all in this episode of The Spirit Guides. An “Accidental Influencer” Turned Tequila Guru With a passion for tequila and a background in live events, Doug Price began his spi…
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How This REALTOR became a huge tequila influencer
31:42
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How does a successful realtor make a 180-degree career pivot to becoming a tequila entrepreneur? Joining this episode of The Spirit Guides is Rob Gerard of The Tequila Collective (@The_TequilaCollective) to share his unique story. From Posting Photos to Growing an Online Tequila Empire Like most spirit influencers and content creators, Rob had no i…
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1
Bonus - How Stories Happen #1 - Andrew Davis, Keynote Speaker
50:10
50:10
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🟢 Dear Unthinkable listener: Thank you SO much for your support over the years! I invite you to find and follow the new show, How Stories Happen, in your preferred podcast player in just 2 taps right here:https://episodes.fm/1736586770 Every episode, an expert, entrepreneur, creator, or communicator dissects a single story or draft piece by piece. …
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1
RIDICULOUSLY EASY TO DO BUSINESS WITH - David Avrin
30:09
30:09
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In this episode, we are privileged to host David Avrin, one of the most insightful and influential speakers and consultants on customer experience and business competitiveness. David shares his profound insights into making businesses not just functionally efficient but "Ridiculously Easy to Do Business With." More about David Avrin: One of the mos…
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1
How to Accelerate B2B Success with Jay Baer
51:06
51:06
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Legendary author of The Time to Win, and business growth advisor, Jay Baer, joins Shahin in this chat about how speed sells. People value their time more than ever which means that there is value to being fast in this industry. Whether it's replying to a client or even getting a project completed earlier than expected, every effort that can be comp…
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1
What is the Frank And Oak secret for adapting to changing customer preferences?
21:19
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On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy. Founded in 2012 as an online-only menswear retailer, Frank And Oak used data and insights from customers to change course over the followi…
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Transforming Childcare - Design Insights from Barbara Van Duin
26:35
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Gregorio Uglioni, is joined by Barbara Van Duin, a seasoned service designer from Houten, the Netherlands. Barbara brings her expertise in transforming childcare experiences through innovative service design and customer journey mapping. Barbara's LinkedIn Profile: https://www.linkedin.com/in/barbaravanduin/ Why You Can't Miss This Episode: Insight…
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Speed of Business, The ROI of Empathy and Innovation in CX: Jay Baer
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Join us for an enlightening discussion with Jay Baer, a pioneer in customer experience and digital marketing, now turned tequila influencer. This episode explores pivotal themes shaping the future of customer service and business strategy. Jay offers a wealth of knowledge and practical advice on accelerating business responsiveness, leveraging empa…
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The Spirit Guides takes you behind the scenes of the spirits industry, revealing the unexpected journeys of ordinary people who became extraordinary influencers and entrepreneurs. From whiskey wizards to rum rebels, bourbon buffs to tequila teachers, this show uncovers how these passionate individuals ended up teaching the world about booze, cockta…
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1
Between Life and Death: Transforming the Donor Experience into a Lifesaving Journey
20:22
20:22
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In this compelling episode of the CX Goalkeeper Podcast, your host, Gregorio Uglioni, sits down with Neil Greenwood, a seasoned leader in customer experience from NHS Blood and Transplant. Together, they delve into the intricacies of enhancing the donor journey, discussing strategies that not only improve experiences but also save lives. Why You Ca…
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1
Cruisin’ Through a Crisis: Xpertainment CEO Gordon Ho
54:26
54:26
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54:26
All aboard for some harrowing tales from the early days of Covid. Gordon Ho, a marketing whiz and crisis communication pro, shares stories of critical decisions made during a time of utter crisis. When the Diamond Princess cruise ship was stuck in Yokohoma Japan during one of the earliest outbreaks of COVID 19, thousands of passengers and crew were…
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1
How to Lead Your Marketing Team Through Change
31:02
31:02
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When your company makes some changes, abrupt or even planned, it can feel like it may stunt any progress or growth on your team or projects. This is where William Hasko comes in, Director, Small Business Marketing, APJ of Dell Technologies. He chats with Shahin on how to be a good leader during times of change. What to expect in the episode... How …
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Toward a Post-Digital Society: Where Digital Evolution Meets People’s Revolution with Antonio Grasso
33:08
33:08
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Dive into the transformative world of digital technology with Antonio Grasso, a leading expert in digital transformation and the author of "Post Digital Society." In this compelling episode of the CX Goalkeeper Podcast, our host, Gregorio Uglioni, explores the evolving landscape of digital innovations that are shaping our future. Antonio Grasso: An…
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How To Stay Ahead of the Curve: Jörg Storm on Mastering AI, Future, and Transformative Leadership
28:34
28:34
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A deep dive into the transformative world of Artificial Intelligence (AI) with the renowned expert, Dr. Joerg Storm. With over two decades of experience in AI and digital transformation, Dr. Storm brings unparalleled insights from the frontline of AI's integration into business and leadership. connect with Dr. Jörg Storm over Linkedin: https://www.…
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