Jamiroquai and session guitarist Rob Harris talks all things guitars, amps, sessions , gigs and everything else with friends.
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There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre. Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are. I’ll be chatting to people who know their stuff and are doing great things. This podcast is independent and a proud supporter of Naomi ...
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A panel-type discussion show that talks about tech, nerd stuff, and other ephemera of the day.
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Host Rob Schlag hits it home with a hot, on fire podcast that will offend people by talking about everyday things to more serious stuff but only to leave you satisfied and wanting more!
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Kris Adams, Rob Pizzolato and Anthony Rodreguez give you the latest technology and gaming news.
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From the team behind Cyclist Magazine, this is a podcast for lovers of all things cycling, whether you’re a sucker for a sportive, a carbon fibre connoisseur or just Bernard Hinault’s biggest fan. Hosts James Spender and Emma Cole bring you in-depth conversations from within the world of cycling by the people that know it best, with new episodes every other Thursday. Guests have included the likes of Greg LeMond, Tyler Hamilton, Sean Kelly, Krishnan Guru-Murthy and more. Make sure to subscri ...
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Iv'e been producing and djing for a good few years now , my favourite styles of music are all things House, Garage and Drum and Bass. Over the years i've been lucky enough to get a few releases out there and had the chance to remix some really good tracks , feel free to check out my stuff , i'm frequently adding new tracks , and make tracks that I can available for download. I'm always interested in working on new tracks and if I like a track will often take it on to be remixed ... Best way ...
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Jobs, Mortgages, Defaults, Output, Fed Policy, How Much Money You Make, How Much Stuff You Buy - All these things matter.. A lot. Rob Stein has spent decades analyzing economic data and he has traveled the country speaking to large groups about what is happening in the economy and what impact it has on consumers. In this monthly podcast, we will break down what major economic indicators are impacting everyday life. We'll breakdown if the economy is healthy, stagnant, unhealthy, etc. Rob has ...
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Sacred and Profane: Bending the Binaries of Faith , is a podcast bringing queer and faith perspectives to the ordinary and extraordinary topics that are threaded through our lives. Pam Rocker and Roberto Che Espinoza spend a lot of time in the public square talking about faith, religion, LGBTQ+ stuff, and queer possibility, fused together with comedy. Pam and Roberto are kindred spirits and Texans who are immersed in activist and spiritual movements. Sacred and Profane puts the elements of s ...
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A British film club series commissioned by The Mayor of #PopcornCity featuring his deputies Rob Dan, WingRunning Deavon, Psymon and Producer Anne - which explores every aspect of film, television and all things randomly connected. Fortnightly with the unexpected special episode whenever need be. Keep up to date by following @Popcorn_City on all good social media. This Podcast is not intended as a substitute for the medical advice of a doctor or any sort of professional, really. The listener ...
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Past guests include: Horatio Sanz, Mindy Sterling, Rob Corddry, Erin Hayes, Louie Anderson, Garrett Morris, Darlene Hunt, Brooks Wheelan, Rawle D. Lewis, Senta Moses-Mikan, Frank Caliendo and a whole lot more... Hollywood Anonymous(HA)is a conversational show about the ins & outs as well as the ups & downs of working in Hollywood. Bryan Erwin & Jon Huck have a combined 40 plus years working in this town... and no one knows who they are. But that's OK, because you will definitely know some of ...
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"John Shore is American's leading non-douchey Christian." -- Dan Savage, Savage Love, and founder of the It Gets Better Project. "John Shore is awesome. The minute I started reading his stuff, I knew he was a brother from another mother." -- Rob Bell, author of Love Wins, Sex God, and Velvet Elvis. "John Shore is a gadfly, calling the Christian Church everywhere to act the way it says it believes about love and justice, which of course makes him an uncomfortable presence in those churches th ...
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On today's Linkedin Live GOOW TV we had our first ever panel. I was joined by Dan Light of Different Edge, Pete Dunn of BPA Quality and Danny Wareham of Firgun to talk about Performance Management in Contact Centres. Is performance management a phrase that strikes fear into your teams ? We explore why this and what you can do about it and the panel…
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111. Secret Squirrel Club's Dimitris Katsanis
1:35:59
1:35:59
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This week Will and James are joined by bike design visionary Dimitris Katsanis. Dimitris worked alongside Chris Boardman in the Secret Squirrel Club, creating the pioneering bikes and kit that helped Team GB dominate the 2012 London Games. Ever wondered where the term 'marginal gains' came from? Yep, Dimitris and his colleagues, whose work at the t…
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The Break Room is a Live Linkedin Audio event bought to you by Get Out of Wrap. We started talking about academies (grad bays) in Contact Centres initially but as its a live event we started talking about AI and then, thanks to Spencer, we talked about the extent to which technology is helping or hindering customers with disabilities. If you like t…
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#198 - Nadine Edmondson of Evaluagent on maximising QA & NPS
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Nadine Edmondson is Director of Product Marketing & GTM at Evaluagent and is at the cutting edge of whats going on at Evaluagent with their AI driven QA, XNPS and gamification. It's a great conversation and Nadine is insightful, knowledgeable and engaging !
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110. Ribble Rebellion's Matt Bostock + Tour de France mega chat
1:17:42
1:17:42
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This week Will and James are joined by Ribble Rebellion crit rider, Matt Bostock. Matt cut his teeth racing track and road, but now pedals his trade in the crit racing scene. A twice national crit champ and multiple Tour series winner, Matt now races all over the globe. In this episode Matt discusses growing up on the Isle of Man with Mark Cavendis…
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#197 GOOW TV - Are agents being asked to come back in to Contact Centres
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In today's Get out of Wrap on Linkedin we chatted about whether we are seeing a return of agents from working from home back to the contact centre, and if so, what are the implications. We also chatted about ID & V and the trend on time taken to identify customers.
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#196 - GOOW TV ft. Rob Wilkinson on NPS & an announcement
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In this episode from GOOW TV (every Tuesday on Linkedin - 10am GMT) I am joined by Rob Wilkinson of Evaluagent who shares his thoughts on NPS and what Evaluagent are up to in transforming how we understand and use NPS. There's also a special announcement !
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#195 - The ECCCSA's with new Chair of the Judges - Moira Clark and Director of Operations - Jackie Pringle
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With a week to go until the deadline for nominations for the European Contact Centre & Customer Service Awards ( the ECCCSA's) I sit down to chat with the new Chair of the Judges - Moira Clark and Awards Director of Operations - Jackie Pringle.
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109. Mikkel Honoré, pro cyclist at EF Education-Easypost
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This week, Robyn and Will are joined by Mikkel Honoré, Danish pro at WorldTour team EF Education-Easypost. Mikkel talks us through the differences between a team like EF and one like his previous team, Quick-Step; how a small (and decidedly flat) nation like Denmark has produced so many great cyclists; and his thoughts on Pogacar, the Tour, the imp…
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#194 - GOOW TV on Training & Agent In-Call Knowledge
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On this weeks GOOW TV (every Tuesday 10am on Linkedin Live) we chatted about our favourite subjects at school and then onto what we thought needed to be improved for agents training in contact centres. Then we covered the latest stats on agent desktop systems including in-call knowledge. Lots of great insight from the viewers - enjoy !…
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#193 Jordan Powell on the transition from Agent to Team Leader
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The first in a new series of podcasts featuring people from the Team Leader Community. Jordan Powell in Corporate Sales Team Leader at Gravity and also a big part of the Team Leader Community. In this episode we chat about the transition from Agent to Team Leader
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What is on your music playlist ? What are the top factors that affect Customer Loyalty ? What are the struggles for agents in our industry when it comes to systems ? We covered this and much more in the latest episode of Get out of Wrap - join us live next Tuesday on Linkedin Live or watch it on YouTube…
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108. Carlton Kirby: Tour de France 2024 Special
1:31:29
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This week James and Will are joined by Carlton Kirby, Eurosport's voice of the Tour de France. In this episode, Carlton looks ahead to the Tour de France 2024, and talks us through the course, all the crucial stages, the likely turning points and the surprise heroes. We discuss the inside track on Cavendish's chances of beating the Merckx record; w…
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107. Factor Bikes owner Rob Gitelis
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This week Will and James are joined by the founder and owner of Factor Bikes, Rob Gitelis. Rob is originally from Miami but moved to Taiwan more than twenty years ago to start building bikes. Originally he ran a factory which built bikes for brands such as Cervélo, Scott and Canyon, but in 2015 he decided to go it alone with the purchase of Factor …
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Join me and everyone who watches Get out of Wrap TV on Linkedin (every Tuesday at 10am UK time) as we chat about contact centres. In this episode we are joined by Morris Pentel who shares just what we can gain by understanding uncertainty, doubt and confusion in our customer contacts. This is a new concept where I am taking the audio from the show …
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#190 Sandra Thompson on Emotional Intelligence - Part 2
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Part 2 - Sandra Thompson on Emotional Intelligence. A great episode to see in 5 years of Get Out of Wrap and Sandra demonstrates her own EI by getting me a cake ! In this episode Sandra shares more great tips on deploying Emotional Intelligence in the workplace - a must listen - not just for leaders but for everyone.…
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106. Unbound Gravel 2024, racing with British champ Danni Shrosbree
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This week James and Will are joined by gravel pro, Danni Shrosbree. Danni became British gravel national champ in 2022, then in 2023 raced to a storming fourth place on her debut at Unbound Gravel, arguably the world’s hardest gravel race - 200 unsupported miles (320km) across the Kansas prairies. Danni tells us why this was one of the most chaotic…
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Robs Funk And Junk Episode 42 23/05/2024 " It's Good To Talk "
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In this episode rob talks quitting booze and answers a few gear and playing questionsBy Rob Harris
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Robs Funk And Junk Episode 41 17/05/2024 My First Guitar and Other Stuff
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Episode 41. In this episode Robs catches up. Talks about his first ever guitar, stopping drinking and looking for a regular fun no hassle gig venue.By Rob Harris
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105. RideLondon Special, with race director Kevin Nash
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Will and James are joined by Ford RideLondon-Essex race director Kevin Nash ahead of this year's event, which takes place on May 26th 2024. Kevin discusses the challenges designing the route, from circumventing weddings to dealing with litter; explains how to deal with peloton physics and the human racing psyche; and divests the secrets of managing…
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in this episode Rob discusses reason for for playing the guitar or any other instrumentBy Rob Harris
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#189 Sandra Thompson on Emotional Intelligence pt.1
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Sandra Thompson is an expert on Emotional Intelligence and Founder of Ei Evolution and is on a mission to equip leaders with this vital skill. Engaging, knowledgeable and fun this is a must listen 💜
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104. Channel 4 newsreader Krishnan Guru-Murthy
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This week, Pete and James are joined by Channel 4 news presenter Krishnan Guru-Murthy for a rambling (but hopefully rewarding) episode that runs from bikes to elections. We talk about Krishnan's charity bike ride, the Duchenne Dash - London to Paris in 24hrs; his fair weather approach to cycling; his time on Strictly Come Dancing; the role of AI in…
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Join me and come and chat to four of the awesome Team Leads at SSCL at the end of a great Team Leader Day.
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103. Ex-pro Scott Sunderland on 90s cycling, Classics, Cancellara, breaking stuff and RideLondon
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This week, Will and James talk to ex-pro, team ds and race director Scott Sunderland. Today, Sunderland is race director for the RideLondon Classique and Tour of Flanders among others, but during the 1990s and 2000s he rode professionally for TVM, Lotto and GAN before taking on sports director roles at Team CSC and Cervélo Test Team. Here, Sunderla…
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Robs Funk And Junk Episode 39 10 - 04 - 2024 Session From Hell
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A quick catch up in this episode. Rob talks about " The Session From Hell " and the wonders of the aamzing Dimension D Chorus effect.By Rob Harris
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#187 Chara-Lea Pidduck shares her inspiring story
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Join me to listen to the inspiring career to date of Chara - 10 years at DDC has seen Chara take on roles in sales, customer service, Team Leader, Quality, Chat, Social media, Change & C.I, Client services & Chara shares the impact post-natal depression had on her in what is an inspiring episode.
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102. DJ Spoony on cycling, music, Dave Brailsford and sportswashing
1:09:22
1:09:22
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This week James is joined by BBC Radio 2's DJ Spoony, current host of The Good Grove and owner of a dj'ing palmares as long as your arm, from pirate radio at London Underground to Kiss to the BBC to playing out in Ibiza and Ayia Napa. But somewhere along the way DJ Spoony also got really into cycling. And football. And golf. And Strictly Come Danci…
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Robs Funk And Junk Episode 38 31 - 03 - 2024
50:54
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Robs Funk and Junk Episode 38 Todays special guests is Robs wife Rae who chooses her top 5 favourite guitar moments. Hope you enjoy.By Rob Harris
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101. Maurice Burton, the original British track legend
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Maurice Burton joins Will and James for this week's show. Burton became Britain's first black cycling champion in 1974, and by 1975 was on his way to a stellar career racing track and Six-Day events on the Continent. Here he tells Will and James about his early days living in a butchers shop with a man who never washed, trading bikes or cars, compe…
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Robs Funk And Junk Episode 37 18/03/2024 “Lazy Guitar Sundays"
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Rob’s FnJ Podcast Episode 37. This is a quick check in episode shot on location in Robs garden. The birds are singing, acoustic guitars are strumming.By Rob Harris
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#186 - David Holmes author of Leading the Line comes on to chat about the book
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David Holmes - Director at SSE and author of Leading the Line comes on to chat about the book.
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Robs Funk And Junk Episode 36 So You Wanna Be A Session Musician
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In this episode Rob discusses the ups and downs in the life of a session musician/guitarist in 2024By Rob Harris
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Robs Funk And Junk Episode 35 1 - 03 -2023
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In this Funk and Junk episode Rob talks about one of his guitar heroes Nile RodgersBy Rob Harris
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100. Shane Williams, Welsh rugby legend turned cyclist and AGILIS founder
1:15:46
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This week Will and James are joined by Shane Williams, Welsh rugby union legend, Ospreys star winger, RFB Player of the Year and MBE. After nearly 20 years at the top of his sport, Shane retired in 2015 and quickly (like within a week) took up Ironman. From there, Shane's love of cycling only grew, and today he not only rides bikes and competes in …
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