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Warning: This might be hard to hear. It was hard to LIVE. Having an honest dialogue about what active addiction was like isn’t pretty, but I’m hoping that even if you come for the train wreck you’ll stay for the recovery conversation. Settle in for notes from the thick of two decades of substance abuse, mental health struggles, romantic obsession, rehabs, hospitals, institutions and general despair, to the last few years of coming out the other side. I've had a lot of time to collect insight ...
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No Show

Jeff Borman and Matt Brown

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No Show is about the business of travel: hotels, tourism, technology, changing consumer tastes, the conference industry, and what you actually get for $50 worth of resort fees. Hosts Jeff Borman and Matt Brown explore the intersection of design, architecture, place, emotion, and memory. When we travel, we pass through these intersections, supported by a massive business infrastructure and a fleet of dedicated (and patient) service professionals. Want to be a No Show sponsor, or partner up wi ...
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Hello and welcome to The Beautifully Human Podcast. I’m Nik Sheasby. In this podcast I speak with beautiful humans from all around the world, sharing with you their incredible stories. Revealing the power in every human’s story. To spread love and humanity to a world that is in desperate need of it. To show that we can all connect in beautiful ways no matter where we come from or what we look like. What you will find out is that we are all beautifully human. Let’s all be beautifully human… C ...
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show series
 
Travel inspires us to imagine and the American Field Service is a special catalyst. President Tara Boyce-Hofmann shares with No Show the spark that AFS-USA unleashes through the unlimited power of young minds to dream. To become global citizens. To question the ethics of borders and practice diplomatic dialog. https://www.afsusa.org/ https://www.in…
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This time of year is known as RFP season, the glorious time when corporate America sends their travel planners to conferences like GBTA (Global Business Travel Association) to negotiate prices and with hotels for next year. A time of wonder and mystery! If it were a company, the federal government would be the largest travel buyer of hotel stays in…
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Isaac Collazo is VP of Analytics at STR, Smith Travel Research, THE global leader in hospitality data benchmarking, analytics and marketplace insights. What does that mean? It means when it comes to hotel numbers, nobody understands them like Isaac, but what he really understands, Moneyball style, is the story behind the data. We get into STR repor…
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The airline industry. Brian Sumers lives it, he breathes, he speaks truth about it unlike anybody else. He is the founder and editor of The Airline Observer, a newsletter covering the global airline business. He's also co-host of The Air Show in which he discusses the business of the sky. Brian talks with Jeff and Matt about shenanigans at Southwes…
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Every day David Eisen translates the avalanche of data and news about the hotel industry into something everyone, not just people in the business, but everyone, can understand. He joins Jeff and Matt to talk about the rise of partnerships among hotel management companies, the ever-multiplying number of hotel brands, and the impact of flashy stunts …
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CoralTree Hospitality's Arlene Ramirez and HotStats' Tanya Venegas help us untangle and understand the Uniform System of Accounts for the Lodging Industry (USALI), an essential tool that guides financial management and reporting across hotels. How it started, why hotels use it, and how it's staying up-to-date. https://usali.hftp.org/ https://www.hf…
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The CEO and co-founder of Kalibri Labs on the (many) existential threats to the hospitality industry, Uber and Facebook as players in the travel business, the challenges and opportunities around loyalty programs, and the hotel revenue buzzword that needs to go away. 00:50 Existential Threats to the Hotel Industry 04:40 When Will Amazon Return To Tr…
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Have you ever pondered the fate of your hotel soap after check-out? Shawn Seipler did, big time, and it launched him on an extraordinary mission to improve global hygiene. The Clean the World founder joins us to talk about how its Global Hospitality Program works with over 8,000 participants to upcycle soap and tackle some of the deadliest problems…
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Atomic Ranch Editor Jickie Torres joins us to talk Palm Springs, modernism, and the 75th anniversary of the Hollin Hills House and Garden Tour, now the largest mid-century modern home event on the East Coast. Touring architecture has been around as long as the Coliseum, but we're in a new era of architecture as tourism, with an economic impact we'r…
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What exactly is Sustainable Aviation Fuel? What needs to happen for us to start using it? And what's the government's role in propelling a new era of sky travel? Our guest Meg Whitty is Vice President of Corporate Relations and Marketing at LanzaJet, a company whose aim is to decarbonize the aviation industry. She joins us in this episode to talk a…
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How big of a factor is sustainability when U.S. travelers choose where to go? Who do they think should be responsible for addressing cultural and economic sustainability challenges? How much does a crowded versus uncrowded destination matter when tourists make decisions on where to go? We will definitely, absolutely find out with Madeline List, a S…
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Ever wonder how the experience at a hotel might transform your next hospital visit? Stowe Shoemaker is a legend in hospitality academia, and we discuss his new book Hospitable Healthcare: Just What the Patient Ordered!, co-written with Peter Yesawich. Hospitals are taking a closer look at how hotels approach care, service, and satisfaction, and a c…
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Brandon is one of the most joyful people I know. I am beyond excited to have Brandon on the podcast. I consider myself lucky to call him a friend! x When you listen to our conversation you will not help but be pulled in by Brandon. x Connect with Brandon! https://www.instagram.com/thebrandonlim/ x Enjoy this conversation. x Peace Signs Up ✌🏼 x Conn…
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Today Hilton is comprised of 17 brands, with more than 5,900 properties in 114 countries around the world. Marriott International controls over 7,000 properties in 131 countries, including the Ritz-Carlton and St. Regis luxury brands. But...were they really competing with each other over the last century, or competing with the world? In this episod…
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Lise is Chief Program Officer of the National Park Foundation, leading program and partnerships teams responsible for delivering more than $89 million in grants and other support to national parks. We talk about the NPS' overall economic impact on communities and regions, keeping a healthy symbiosis between public and private interests, combatting …
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Cooth and I have a beautiful conversation about becoming who you really are and how amazing that feels, but also the shit that you can face because of it. They have such an amazing outlook on life and I am thrilled that we got to share this conversation! x Connect with Cooth! x Enjoy this conversation. x Peace Signs Up ✌🏼 x Connect with us on insta…
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The award-winning associate professor from Penn State's School of Hospitality Management talks about the possible (?) demise of those dreaded resort fees, how local economies depend on NCAA football weekends, and gives us the state of the union for the hotel industry heading into 2024. https://hhd.psu.edu/contact/breffni-noone https://www.investope…
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Samae is a super talented artist, wonderful human, and is short. They are such a joy to chat with. Enjoy our conversation! x Below are ways to connect and support Samae! Their art is incredible! x https://www.instagram.com/samaes_art/ x Connect with One Grub Community! https://www.instagram.com/onegrubcommunity x We both believe that the people of …
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The chance to speak with someone who has visited 191 countries was just too good, which is why academic, entrepreneur, advisor to world leaders, and world traveler David Goldberg joins us. What are tips for traveling in a fraught world? What's the hairiest travel situation he's been in? What's an underrated country you should visit? Did he know fro…
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Amtrav CEO Jeff Klee sheds light on New Distribution Capability (NDC), a transformative schema that's changing the way we travel. NDC is reshaping the landscape of airfares, third-party technology, and personalization in unexpected ways. We also talk about Southwest's unique (and longstanding) stance on third-party sales, and how NDC elevates the i…
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Summer may be winding down, but the road to adventure lives forever in our hearts. Or does it? People still take road trips, but where they go and why has changed drastically over the last 30 years, and the coming wave of EVs is going to alter our idea of a road trip even more. So, do gas prices matter at all? Do sky-high airfares impact our willin…
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How exactly to airline loyalty programs work, and is there any way to game the system? Credit cards play a huge factor, but do any of them give you the edge? We use American Airlines as our case study example of how plane perks and credit cards are so intertwined. The more you know: https://cwsi.net/aa.htm https://viewfromthewing.com/trumps-team-di…
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Hotel data people: prepare for enlightenment as we sit down with Jan Freitag, CoStar's National Director of Hospitality Analytics. How does 2024 look? Why is occupancy still still trailing 4% below pre-pandemic levels? What data sources does he use? What's his new podcast about? Is he actually a wizard who can predict the future? YES. News you can …
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Aaron is the Executive Director of must-see destination The Neon Museum Las Vegas, a space dedicated to collecting, preserving, studying and exhibiting iconic Las Vegas signs. We talk about pushing the boundaries of a traditional museum experience, preserving history in a town that embraces demolition, and the mysterious red button in Siegfried and…
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Wait, the Intercontinental is related to Pan Am? Holiday Inn really came from a movie? Motel 6 was (briefly) $6 a night? Doubletree was just because the land surveyed had two trees on it? Jeff and Matt explore the naming origins of hotels big and small. The more you know: https://www.panam.org/about/606-across-the-pacific-film https://www.cnn.com/t…
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Does Taylor Swift really affect hotel prices? Which airport has the longest security wait times? Are international travelers favoring the east coast more than the west coast? Should you buy trip insurance? Is there really a hotel designed specifically for pilots and flight crews? Are plane tickets radically more expensive this year? Let's find out.…
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Dave is an award-winning professor, author, and hospitality legend, and he's the recipient of the 2023 Revenue Optimization Educator of the Year award from The Hospitality Sales & Marketing Association International (HSMAI). We talk about what NOT to do in a downturn, whether promotions actually work, the reality around loyalty programs, and advice…
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Dan is Director of Operations for the Andaz West Hollywood, perhaps the most storied rock and roll hotel in history. We talk about the debaucherous past of what was formerly known as the "Riot Hyatt" on the Sunset Strip, the growing focus on wellness in hospitality, what to do when celebrities walk through the lobby, and mysterious campsites of the…
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This week's No Show is with the one and only Susan Barry, Hive Marketing Queen Bee and host of the superb hospitality pod Top Floor. Together we live, we laugh, we grow ... and we learn. About what? How there's oversupply and "underdemolishment" in certain markets, secret cash stashes in hotel rooms, marauding parrots. The usual. https://www.topflo…
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Endless Events founder Will Curran tells us about the next "Jarvis" leap forward for virtual assistants, how that's going to help travelers, and how events are going to have to evolve over the next 5 years if they want to stay relevant. Also, will humans still sit at the concierge desk? And what's the most underrated city to hold an event? Endless …
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Endless Events founder Will Curran has been thinking a lot about how technology will change how and why we get together. The robots are coming, for sure, and they will reshape the process of event planning, the way we network with people, the vacation choices we make, the process of booking trips, and ... well ... pretty much everything else. Endle…
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Canna-tourism generated $17B+ last year, and a wave of state legalization means that number will only get higher. Brooke is the owner of Green Bonnet Pharms in Oklahoma, a complete vertically integrated cannabis business from seed to smoke, and she takes us through the challenges and opportunities in a travel sector primed for growth (and green). h…
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Ross Gay is a New York Times bestselling author of essays and poetry. His latest book is ‘Inciting Joy,’ which argues that “joy is something like what we feel like when we help each other carry our sorrows, what we feel like when we sort of realize we're practicing our entanglement, our belonging to one another.” Transcript at our website, fireside…
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Meghan O'Rourke is a citizen of what she calls the invisible kingdom. Anyone can become a citizen. Even you. All you need is a debilitating chronic illness that doctors can't easily understand or treat—autoimmune diseases, chronic fatigue syndrome, chronic Lyme, fibromyalgia, and a bunch of other conditions at the blurry edges of medical knowledge.…
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Ned is a hotel industry veteran and principal of Grill Ventures International, and he talks with us about the past, present, and future of breakfast buffets. Also, what's wrong with coffee stations? And is the "grab and go" the future of hotel food? Ned also makes special mention of the Express Start project's initiator and "owner," Jenifer Zeigler…
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When she was born, Susan Stryker’s parents thought they were welcoming a baby boy. She knew they were wrong by the time she was five years old, but it took decades to let them know who she really was. Being trans raised a lot of questions for Susan—practical questions of course, but also theological, philosophical, and historical questions. So she …
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Ok, no more messing around. Travel expert Samir Bhatnagar tells us about getting compensated for delayed European flights, skipping ATM fees around the world, the best airline pajamas, the future of airport lounges, taxi tips when abroad, and the most useful travel apps. Stuff we mentioned: https://www.aerolopa.com https://www.rome2rio.com https://…
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Race and religion have been intertwined throughout American history. Christians believed they could detect so-called “heathen” unbelief by the color of someone’s skin or the state of a foreign landscape. Over time, the word “heathen” dropped off, but historian Kathryn Gin Lum says the ideas behind it are alive and well in the United States today, e…
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We got going on hacks and could not stop. TSA lines, travel pants, airport lounges, bandanas, detergent pods ... there are so many ways to make your trip easier, cheaper, and much more pleasant. Stuff we mentioned: https://sudshare.com https://www.hydroflask.com/32-oz-wide-mouth https://www.mollyjogger.com/products/ccc-legacy-bandana https://seatos…
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Toni Jensen grew up around guns. As a girl, she learned to shoot birds in rural Iowa with her father. As an adult, she’s had guns waved in her face near Standing Rock, felt their silent threat on the concealed-carry campus where she teaches. Toni is a Métis woman, with mixed European and Indigenous ancestry. She's no stranger to the violence enacte…
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Boutique and lifestyle hotels are everywhere now. Why? And how do you define "boutique," exactly? And are we headed towards a world where every hotel is a lifestyle brand? What are lifestyle hotel brands you should check out? We'll answer these questions! Links: https://www.graduatehotels.com/ https://www.piaule.com/ https://www.21cmuseumhotels.com…
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Coming up out of the waters of baptism at a new white Christian church, Danté Stewart envisioned leaving his blackness behind, washing away his boyhood Black Pentecostal baptism, and rising to a colorblind world where all lives matter. But as time passed, as he witnessed more bodies of Black Americans being killed, he felt rage growing inside. An u…
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