Best Craver Podcasts (2023)

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Michael L. Craver Presents

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74: Unavoidable Engagement, Vampirism, Building a Culture... 1:55:26

1h ago1:55:26

1:55:26

Topics: The 25yr Dinner, Why my shoes don't match, Changing your Constitution?, The many flavors of expression, A new written work for MLCraver.com on dancing with depression, and more.../ Musical Credits: "For My Sake" - Shinedown, Roadrunner Records © 2012 | "Song #3 (Acoustic)" - Stone Sour, Roadrunner Records © 2017 | Clip Credits: "Good Will H…

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The Robbie Bourke Podcast

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Episode 269: Stu McMillan 1:42:33

4h ago1:42:33

1:42:33

This episode's guest is Stu McMillan. Stu is CEO and Short Sprints Coach at ALTIS. Stu has worked with professional and amateur athletes in a variety of sports with a focus on power and speed development, and he has personally coached move than 70 Olympians at nine Olympic Games, winning over 30 Olympic medals. He has worked as part of national gov…

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GigCX Decoded

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How GigCX is your competitive advantage, with David Avrin 40:25

10h ago40:25

40:25

In this episode of the GigCX Decoded podcast, we speak with David Avrin, one of the most in-demand Customer Experience speakers and consultants in the world today. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. He is also the author of five books, and his insi…

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#LocalBites

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Brewing Business Resilience: Ankur Dholkaia's Unconventional Route to Coffee Shop Success 18:39

2h ago18:39

18:39

Ankur Dholakia wanted to be in charge of his own destiny and decided to ultimately take the leap into entrepreneurship by taking over an existing business, Cafe Eleven. He made the big change of switching the menu to a fully vegan selection. Another unique thing that Ankur offers at Cafe Eleven is a pre-paid tab to give an old-fashioned feel to a n…

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#LocalBites

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Unlocking Extra Income Through Catering & Events with Brittanié Cadieux 17:21

1h ago17:21

17:21

When this coffee shop closed down during the pandemic, they were surrounded by a community that refused to let them close their doors for long. This incredible support is how Brittanié Cadieux came to be the manager at Well & Good. In this community making people feel known creates a sense of ownership for the customers and they want to take care o…

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#LocalBites

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Surviving the Great Resignation with Phil Killoran 42:06

16d ago42:06

42:06

We’re on week number two of our break and we’re working hard on some improvements to #localbites! Thank you for your continued support of the show. Don’t forget to follow or subscribe so you don’t miss anything! This week we’re rewinding to an earlier episode with Phil Kiloran, founder of BirdCode Hot Chicken. Phil started out as a franchisee befor…

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GigCX Decoded

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Cultivating Empathy in CX, with Natalie Petouhoff 49:26

1d ago49:26

49:26

In this episode of the GigCX Decoded podcast, we speak with Natalie Petouhoff, a leader in the CX space. Natalie is a Wall Street Journal Best-Selling Author, Speaker, Board Member, Expert In Residence, and a Strategist in AI, CX and EX. She cowrote Empathy in Action and has a massive amount of industry experience, including the time she spent as a…

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#LocalBites

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The Cafe That Turns into a Yoga Studio with Katie Kutler 27:14

25d ago27:14

27:14

Thank you all for your support for #localbites! We are going to take a two week break to improve our show so we can continue having deep, meaningful conversations with incredible entrepreneurs. Don’t worry though- we have a previous episode for this week! One of our more popular episodes with Katie Kutler of Kaffe Karma. Katie is passionate about w…

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The Robbie Bourke Podcast

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Episode 268: Joel Smith - Evolution of a training system 1:18:26

21d ago1:18:26

1:18:26

This episode see's the return of Joel Smith from Just Fly Sports. Joel Smith, MS, CSCS is a NCAA Division I Strength Coach working in the PAC12 conference. He has been a track and field jumper and javelin thrower, track coach, strength coach, personal trainer, researcher, writer and lecturer in his 8 years in the professional field. His degrees in …

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GigCX Decoded

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Designing a Customer-Centric Culture in a Gig Crowd 24:15

15d ago24:15

24:15

In this episode of the GigCX Decoded podcast, we speak with Annette Franz, a leader in the CX space. Annette is the founder and CEO of CX Journey Inc., a company ushering in the new wave of customer-centric businesses. An author and in-demand speaker, Annette uses the lessons of her nearly three decades of experience to inspire readers and audience…

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#LocalBites

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Creating Captivating Coffee Experiences: Design, Sourcing, and Fluid Spaces with Matthew Evilsizor of Conscious Bean 29:58

1M ago29:58

29:58

The owner of the Conscious Bean, Matthew Evilsizor, is joining us today to share his values and expertise in the area of design in coffee shops. This niche in the coffee business is incredibly important from either side of the ordering counter. Matthew is talking all about mindset and encourages business owners to have a clear idea of their goals. …

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#LocalBites

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Community Involvement Benefits All 35:53

23d ago35:53

35:53

Today on #localbites we’re welcoming the co-founder of Whimsy Tea Company, Gordon Davis. This company was built on the back of their community, and Gordon has learned the power of saying yes and how it drives growth in a whimsical way. Everybody builds everybody else, and Gordon is sharing with us the importance of community. With over 600 tea flav…

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GigCX Decoded

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Emotional Intelligence: The Future of CX, with Claire Beatty and Ginger Conlon 24:03

1M ago24:03

24:03

In this episode of the GigCX Decoded podcast, we speak with Claire Beatty and Ginger Conlon from Genesys. Claire is Senior Director of Thought Leadership at Genesys, and Ginger is Thought Leadership Director at Genesys. In this interview, Claire and Ginger share how the convergence of four big factors are affecting the CX industry: The rapidly chan…

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#LocalBites

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The Importance of Partnerships & Quality Machines 19:25

2M ago19:25

19:25

On today’s episode of #localbites we’re joined by Vanessa Ghantous, owner of Provisions. If there’s one thing Vanessa has learned from starting out in a food truck, it’s that you have to be prepared for anything. Her goal for each service is to not have to close her doors, even when her espresso machine breaks down in the middle of a Saturday morni…

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Michael L. Craver Presents

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73: GF App 2.0?, New Habits, Partners vs Projects 1:59:14

2M ago1:59:14

1:59:14

Topics: The Girlfriend Application 2.0?, Replacing Quality with Company, No more Strangers, Depriving people of Rage, Selfishness Stories / Musical Credits: "Jessie" - Joshua Kaddison, SBK Records © 1993 | "Capital Karma" - Manchester Orchestra, Loma Vista Records © 2023 | Clip Credits: "Good Will Hunting" - Miramax © 1997…

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#LocalBites

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Tips for Multiple Locations 23:20

2M ago23:20

23:20

Today on #localbites we’re welcoming John Pickerel, founder of Buckhorn BBQ Grill. From selling at farmer’s markets to eight brick and mortar locations, John has a lot of wisdom to share with listeners today. To stand out from the crowd, Buckhorn has focused on a unique cut of meat that has caused lines to wrap around the block. The key to the grow…

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The Robbie Bourke Podcast

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Episode 267: Rua Gilna - life, professional development, pain, movement, and PRI 1:38:40

1M ago1:38:40

1:38:40

This episode's guest is my long time friend Rua Gilna from Bua Fitness. Rua Gilna has over 14 years of experience in the Fitness Industry in roles ranging from training elite level athletes, training the average Joe, managing prestigious gyms, consulting in difficult injury rehab cases and leading education for teams of 30+ trainers to designing an…

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#LocalBites

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Testing Menus & Targeting Demographics: Numbers Don't Lie & Feelings Aren't Facts 18:35

2M ago18:35

18:35

Welcome to Jaryn Oakley, the operating partner of The Morning Squeeze, on today’s episode of #localbites. This breakfast joint went from having a menu with 143 items to less than 50 and saw an increase in customer turnaround time and revenue. The Morning Squeeze utilizes specials at all three locations to test new items before they make it to a per…

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GigCX Decoded

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Setting yourself up for success with GigCX, with Jackie Craver 33:13

2M ago33:13

33:13

In this episode of the GigCX Decoded podcast, we speak with Jackie Craver, Vice President of Community Support at Zwift. Jackie is a senior leader with extensive operations experience and reputation for building and developing high-performing teams. She's a change champion and is considered a highly creative visionary. In this interview, Jackie sha…

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Michael L. Craver Presents

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72: Fresh Chances; Gifts; Purpose; Insecurity vs Innocence 1:33:11

2M ago1:33:11

1:33:11

Topics: New folks should not have to climb old walls; The pitfalls of awkward responses; Using your gifts; Something bigger than yourself; Purpose over person; The dexterity of treating folks as an individual; The insecurity of innocence / Musical Credits: "Line in the Sand" - Motorhead, Sony Music © 2004 | Clip Credits: "Good Will Hunting" - Miram…

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#LocalBites

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Finding The Right Solutions For Unique Businesses 23:41

2M ago23:41

23:41

On today’s episode of #localbites we’re talking to William Pressgrove, owner of The Rollin’ Mug. This drink truck stands out from the crowd because it looks like an actual mug. Being that unique comes with its own set of challenges, and William is walking through what his first year of business looked like and the struggles that came with it. With …

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#LocalBites

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Leaning Into Your Niche 21:47

2M ago21:47

21:47

Nothing happens overnight, especially for Kerry Fitzmaurice who is the founder of Pure Grit. A four year journey in the making, Pure Grit serves great barbecue that happens to be vegan. Kerry has a background in sustainability and PR/marketing and is using those skills to help her stand out in the New York crowd. For such a niche market, Kerry uses…

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GigCX Decoded

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Leveraging Gig with Dignity, with David Creech and Dennis Pollett 36:21

2M ago36:21

36:21

In this episode of the GigCX Decoded podcast, we speak with Dennis Pollett and David Creech from Microsoft. Dennis is a Senior Product Manager at Microsoft. And David is the Community Support Planner for the Microsoft Answers Support Community. In this interview, Dennis and David share the impact GigCX has had on the Microsoft Answers Support Commu…

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#LocalBites

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Transitioning Your Business Model 25:51

3M ago25:51

25:51

Starting up a restaurant comes with a unique set of challenges, but what if you’re trying to create a quick service model of the back of an established fine dining brand? Today on #localbites we’re joined by Quentin Meloff, the operations manager for Aloette Go. Aloette Go was opened as a response to the COVID pandemic and the brand faced hard deci…

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#LocalBites

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Developing Brand Image 19:38

3M ago19:38

19:38

Aaron Young, creative director at Crust Pizza Co. Prior to working at Crust Pizza Co, Aaron worked at a non-profit and is talking about some of the differences he’s noticed between restaurant and non-profit marketing. After he onboarded at Crust Pizza Co. the brand expanded to eighteen restaurants and has the challenge of marketing to people in Lou…

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GigCX Decoded

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How to solve today's unpredictable contact volumes with GigCX, featuring Vinay Gupta and Dr. Julian Raabe 37:03

3M ago37:03

37:03

In this episode, we speak with Vinay Gupta and Dr. Julian Raabe with McKinsey & Company. Gupta is a Senior Knowledge Expert at McKinsey & Company, with more than a decade of experience in contact center, advanced analytics and back office processes. Raabe is a partner at McKinsey & Company, and leads McKinsey’s customer care, e-care, and digital ca…

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The Robbie Bourke Podcast

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Episode 266: Pat Davidson - Healing and growing from life’s traumas 1:09:47

2M ago1:09:47

1:09:47

On this episode Pat and I discuss: The last 2 years of Pat's life What's next? This was a great discussion with Pat and I hope you guys really enjoy it. Stay Strong, RB Show Notes: Twitter - @dr_patdavidson Facebook - Pat Davidson Instagram - Pat Davidson Podcasts Mentioned: The Self Made Podcast Actions speak louder than words with Pat Davidson Bo…

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Michael L. Craver Presents

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71: Loving your Race a.k.a. Species; Encouragement; Opportunity; Assumption is the Mother of all... 2:04:42

3M ago2:04:42

2:04:42

Topics: Competition & Capitalism; The Human Race, nothing less; Why I refuse to divide people into categories; Oppression vs Economics; Steroids?; Opportunity; The Hypocrisy of using Stereotypes; Depriving people of Individuality; Why I believe the truth-> When everybody wins... The World is Better / Musical Credits: "Long Tall Woman in a Black Dre…

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#LocalBites

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Team Culture and KPIs Lead to Success 31:59

3M ago31:59

31:59

On today’s #localbites episode, we’re welcoming Tom Schmidt, the owner of Salt+Smoke. Tom brought fine dining to barbecue with Salt+Smoke when he was on the brink of moving in with his in-laws and $100 in the bank account. Tom realized that if he stayed at one storefront, people would have to leave his team due to lack of professional growth. Since…

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#LocalBites

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Passion and Processes Brings Customers In 30:42

3M ago30:42

30:42

Today we’re talking to John Vigliotti, the owner of Peppino’s Restaurant & Catering. He is answering the burning question everyone has: pizza or calzone? Stepping into Peppino’s after buying the restaurant, John is talking about some of the changes he made to the restaurant in order to improve profit. Since adding a catering side to the business, J…

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Michael L. Craver Presents

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70: Dating Me is Like; The Perfect Saturday?; Provider or Prisoner 2:07:02

4M ago2:07:02

2:07:02

Unfiltered thoughts about providing for a partner (creating a prisoner?), Hard work + family = Unmatched quality?, The gamble of deleting a dating profile, A second dating application?, Several other tales about why getting into relationships can destroy our independence... and finding hope in a world against the odds. / Musical Credits: "Song #3 (…

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#LocalBites

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Finding the Right Model and Brand 27:06

4M ago27:06

27:06

Today we’re joined by Matthew Guelke, the co-founder and CEO of The Plant Cafe Organic. A health retreat sparked Matthew’s passion for eating healthy and healing foods. All the food in Matthew’s restaurants are organic so people know what’s not in their food. Matthew is walking listeners through the process of getting investments and how he and his…

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#LocalBites

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Using Technology & Systems to Stay Ahead 26:13

4M ago26:13

26:13

Julian Kegel is the owner of Kegel’s Inn. Starting as a speakeasy in prohibition, Kegel’s Inn has stood proud for 99 years. Julian took over the restaurant from his cousins to prevent it from becoming a coffee shop or nightclub. Over 10 years of owning The Kegel Inn, Julian has learned lessons along the way. Tackling the challenge of the pandemic, …

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The Robbie Bourke Podcast

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Episode 265: Matt Tometz - Speed development and load-velocity profiling 1:30:11

3M ago1:30:11

1:30:11

This episode's guest is Matt Tometz. Matt is a sport science coordinator/sports performance coach at TC Boost Sports Performance in Northbrook, Illinois. With a speed development background and a fascination for data, it’s his daily challenge to combine the art of coaching with the science of data for his athletes of all ages and sports. Outside th…

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#LocalBites

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How to Create Your Own Private-Label Coffee Brand 24:28

4M ago24:28

24:28

Mogiana Coffee, created by Cristina Dias, is the epitome of her childhood and hospitality experience. Cristina grew up playing on her grandfather’s coffee farm and after 11 years in hospitality she began roasting coffee. Starting out by roasting beans only from her grandfather’s farm to expanding to farms across the globe, Cristina is painting the …

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#LocalBites

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How to Use Influencers to Increase Sales 24:07

4M ago24:07

24:07

From working as a server, to becoming a manager, to then becoming involved in the corporate level, Alexandra Scott has been in the restaurant industry for 13 years. Alex currently works with Tableside Restaurant Group in the marketing side of things. Having been at the front of the store before, Alex brings a unique perspective to marketing and is …

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#LocalBites

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Why More Double Shifts Can Lead to Better Service 36:23

5M ago36:23

36:23

If you knew exactly what would happen when you opened a restaurant, would you? Well today Doug Mathieux, the owner of Artesano, is talking to us about his experience as well as tips on staffing and customer service. Having owned two restaurants event though his expertise wasn’t originally in restaurants, Doug has a wealth of knowledge he’s sharing …

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#LocalBites

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A Strong Mission Is The Foundation of a Successful Coffee Shop 37:11

5M ago37:11

37:11

Faith Lee and her husband opened Bird & Branch with the purpose of training employees who have historically had a hard time holding down employment. From never drinking coffee to opening Bird & Branch, this coffee shop is a culmination of hard work, compassion, and . Faith and her husband worked at several coffee shops to learn the ropes as barista…

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Michael L. Craver Presents

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69: Imperfections, Tolerance, Behaviors, and Acceptance 1:30:54

5M ago1:30:54

1:30:54

An episode about some joys and difficulties that occur when conversations experience unexpected moments. Are people who practice trial and error making "mistakes" or trying to figure things out organically? Are they wrong for trying to do things outside the box and do their own experiments in a constantly changing world... and what does all this me…

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The Robbie Bourke Podcast

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Episode 264: Paul Kilgannon - The CRAVER Coaching Framework 1:03:36

4M ago1:03:36

1:03:36

This episode's guest is Paul Kilgannon. Paul Kilgannon is a Coach and Athlete Mentor, Author and Creator of The "CARVER Coaching Framework" which is used internationally across a number of sports and industries. He helps people build their ‘Coaching World’ and consults with Sporting Organisations and Clubs, as well as Corporate Entities in the area…

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GigCX Decoded

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The rise of the app-based flex economy, with Kristin Sharp 30:56

5M ago30:56

30:56

In this episode, we speak with Kristin Sharp, CEO of Flex Association, the voice of the app-based economy, representing America’s app-based rideshare and delivery platforms and the people who count on them. Kristin has made a career out of innovating the way we work. Prior to joining Flex, Kristin was CEO of the Education Quality Outcomes Standards…

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#LocalBites

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Grow Your Restaurant From a Single Food Truck to Multiple Locations 34:33

5M ago34:33

34:33

How do you make Indian food something people feel comfortable ordering on their own? This question led Samir (CFO/CTO) and Neal (CEO) Idnani to open NaanStop, a food truck that has now turned into multiple locations. The brother’s use their mom’s recipes and their own unique skill sets to create an Indian food restaurant with an easy to decode menu…

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Michael L. Craver Presents

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68: What God Represents; Raking, Breaking, and Screwing; Compatibility; The Real Housewives of F-U 1:43:27

6M ago1:43:27

1:43:27

Topics: Adventures w Dad; Thanksgiving; Ascension to God; The Real Housewives of F-U; From Spending Less Than You Make to Emotions... and other Reasons an Analytical Person Cannot Find a Partner / Musical Credits: "Maybe Its Time (Artists for Recovery Version)" - Eleven Seven Music © 2020By Michael L. Craver

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#LocalBites

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Living Up To The Far Trade Name With Bailey Cherry 25:35

5M ago25:35

25:35

On today’s episode of #localbites we’re welcoming Bailey Cherry, marketing and events coordinator for Equator Coffee. Opening in 1998, Equator Coffee has been roasting and selling coffee while caring for the farmers who are the foundation of their business. Bailey got involved with Equator Coffee when she moved towns and applied for a job at the ca…

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GigCX Decoded

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GigCX: A game changer for the CX industry, with Iain Regan 44:48

5M ago44:48

44:48

In this episode, we speak with Iain Regan, Chief Customer Officer at Limitless. With over 20 years in leadership roles in global technology, BPO and consulting organizations, Iain has led international teams and inspired people to deliver results. Iain is a highly driven senior executive and revenue leader with extensive experience in the SaaS, tec…

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#LocalBites

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Vacation In A Cup with Hermina Lezama 24:56

6M ago24:56

24:56

This week we’re welcoming Hermina Lezama, owner of Coffee Island Inc. The pandemic sparked Hermina’s idea to start building her own roasting business to make her mom the perfect cup of coffee. Coffee Island Inc. specializes in wholesale and is committed to fresh coffee with an island feel as a nod to Hermina’s Trinidad background. Hermina is walkin…

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#LocalBites

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You Have to Be Kind with Cynthia Lubin 21:48

6M ago21:48

21:48

From nursing school and phlebotomy to smoothie trucks, Cynthia Lubin, the owner of Earth N Zest, utilized the opportunity the pandemic provided her to embrace a new part of her journey. Cynthia tested the waters for her market by selling smoothies out of her house and then switched to a smoothie truck. She is sharing her smoothie truck strategy and…

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GigCX Decoded

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Creating customer value using GigCX, with Mike Havard 35:10

6M ago35:10

35:10

In this episode, we speak with Mike Havard, chairman of the board of Limitless. Mike Havard is a well-known customer management, channel and technology industry leader. He brings 30+ years of experience leading and growing businesses in the CX industry. He has held leadership roles with organizations like BT, Sitel, CM Insight and Verint. Most rece…

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The Robbie Bourke Podcast

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Episode 263: Pete Burridge - building a speed development model in professional Rugby 1:40:26

5M ago1:40:26

1:40:26

This episode's guest is Pete Burridge. Pete is a First Team Athletic Performance Coach at Bristol Bears and heads up the speed training element of their program. He joined the Bears after six seasons working with Leicester Tigers, having previously spent time coaching at Leicester City FC and at Exeter University. He holds a degree in Sport & Exerc…

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#LocalBites

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Connecting With Your Customer Base with Dave Fulwider 26:10

6M ago26:10

26:10

David Fulwinder, co-owner of Old Salt Coffee Company is joining us on today’s episode of #localbites. David started in the Navy, but ended up in coffee roasting after a failed attempt to move he and his wife to a coffee farm in Hawaii. After 10 years of development, Old Salt Coffee Co. came to be through a series of decisions, coffee roasting dilem…

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