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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Every week, Maria and Rory get together to discuss the latest IELTS Speaking topics, providing model answers and vocabulary to help you improve your general spoken English and achieve a higher band in your IELTS exam. Our website: https://successwithielts.com Transcripts: https://successwithielts.com/podcast#transcripts Premium episodes: https://linktr.ee/sfspremium
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The Macron Show is a prank call podcast that has been running since 2015. It is hosted by a virtual character named Macron, who is portrayed by a person whose identity remains anonymous. Macron uses various voice changing techniques and a range of characters to prank call unsuspecting individuals. The show typically involves Macron and his team calling people from different parts of the world and engaging them in humorous and sometimes outrageous conversations. These pranks often revolve aro ...
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Get to know the PNW and each other.
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Welcome to The Trials and Tribulations of a Pizza Order Taker podcast. My name is Jared and I've worked in customer service, for way too long. Let's reclaim our souls together by bonding over ridiculous customers, one story at a time. Feedback, thoughts and opinions appreciated: pizzaordertaker@gmail.com / Twitter: @pizzaordertaker
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We talk about the industry, complaints, advice for new techs, and much more
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Learn about pet sitting industry business practices
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Welcome to theCUBE Podcast, where we provide you with the latest news and developments in the world of technology. Join us as we explore the exciting world of technology and its ever-evolving landscape. Tune in to gain valuable insights and stay up-to-date with the latest tech news.
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CX Diaries from the Customer Experience Foundation is our podcast where we talk to the people at the sharp end of CX and Contact Centres. The Movers and the shakers, the innovators, the disruptors, and the people delivering in the real world who share their personal stories of their journey through our industry
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A call center recording system allows companies to attract and retain customers. However, there is an equally, if not more important reason: compliance with existing laws and regulations. It is the company's responsibility to know where each piece of customer information was collected. For these reasons, companies need to make sure they follow the best practices and use the best call recording solution, like VOISO - call center software that lets businesses utilize call workflows and smart d ...
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Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the contact center industry.
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Views and insights from our experts at CGI in the UK.
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Simon Blair provides sales, customer service & coaching insights for better customer experience in your business. | This podcast was created in Anchor. To make your own podcast for free, visit https://anchor.fm/customerexperience
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LA based @justkissa's journey of being a woman entrepreneur. She shares her advice, ups and downs of her business journey, and life lessons along the way. Support this podcast: https://podcasters.spotify.com/pod/show/justkissa/support
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LIP Service for Contractors is the Home Service Industry's podcast about Leadership, Innovation and People. Let's grow your business.
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Welcome to Cornelius Butler, where amazing things happen. Support this podcast: https://podcasters.spotify.com/pod/show/cornelius-butler/support
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Small Business Spoonfuls is your weekly dose of HR news, employment law hot topics, and Q&A for Human Resources professionals and small business owners! Join Mason Merrell and EEOC Certified Investigator Lisa Smith, SPHR, SHRM-SCP for lively and candid discussions. We hold nothing back in this informative and entertaining podcast sponsored by HelpDeskforHR.com
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There will be lots of tips for you to try in your own business. Advice on marketing, selling and making your jewellery, using tools and materials for you to become a better jeweller. Learn about our mistakes and how we overcome them. Andrew is a leading authority on jewellery tools, techniques and the world's local jeweller having spent the last 35 years in jewellery retail, repair and manufacturing and he really knows a thing or two. Louise has a long background in retail and healthcare man ...
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Welcome to the #1 Fitness Business Podcast, the ultimate resource for fitness business owners, managers, and team members. Our weekly show features international experts covering leadership, sales, marketing, retention, personal growth, and more. Get exclusive behind-the-scenes interviews with industry legends and business experts. Whether you're a gym owner, department manager, salesperson, or personal trainer, our interviews will help you thrive in the fitness industry. Join us now for inv ...
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😠 Complaints and Customer Service (Part 3) + Transcript
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How do companies train their staff to deal with complaints? What do people usually complain about? How do most people complain, in writing or by other methods? Who are more likely to make complaints, older people or younger people? When are people more likely to make complaints? How do people usually react if they receive poor service at a restaura…
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How are Washington Republicans showing up at the RNC in Milwaukee?
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Last night in Milwaukee, Ohio senator J.D. Vance accepted the Republican nomination for Vice President of the United States and took his place as former President Donald Trump’s running mate. Vance’s first convention speech possibly - maybe - upstaged the cameo earlier in the night from Babydog, a rotund bulldog owned by West Virginia Governor Jim …
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What do you think about playing music for children in class? Why do many teachers incorporate music into the classroom? Are there any advantages to a shop that plays music? How would people's shopping behaviour be affected in a shop with music? What would be the effect of background music in a film? Do you think very few people notice background mu…
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The Race for District 3: Marie Gluesenkamp Perez
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Washington’s 3rd Congressional District covers the southwest corner of the state, from Long Beach to Mount Adams, and from Yelm down to Vancouver. It’s also the home of one of the most fiercely contested congressional seats in the entire country. In 2022, Republican challenger Joe Kent defeated incumbent Representative Jaime Herrera Beutler in the …
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Hear it Again: Exploring Seward Park with naturalist Ed Dominguez
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To round out today's show, we're going to meet someone who spends nearly all of his time proudly showing off our little corner of the Pacific Northwest. As the lead naturalist for the Seward Park Audubon Center, Ed Domiguez teaches park visitors about local birds, and animals, along with plants and everything in between. Soundside producer Jason Bu…
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Episode #398: How to Get Unstuck In Your Pet Business
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19:28
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Is Your Business Stuck in a Rut?Do you feel like your business is running YOU instead of the other way around? Like you’re giving your all to your business, but the results just aren’t matching the effort? Like you're pushing hard, but somehow… you're just not getting to that next level?Am I close?!You’re not alone, and today’s episode of the Bella…
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King County launches 100 day effort to confront gun violence
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King County is in the midst of a coordinated effort to confront gun violence. Late last week, the county announced a 100-day initiative to combat shootings in the area. Gun violence is a national issue, and it’s the leading cause of death for children and teens in the United States, surpassing traffic collisions in 2020, and last month U.S. Surgeon…
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Anonymous letter says police watchdogs ignored complaints against former police chief
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A few months ago, Seattle Police Chief Adrian Diaz was demoted following numerous HR complaints – and legal filings – during his time at the helm of the SPD. Those complaints include claims of discriminatory behavior by Diaz toward women and people of color. There were also rumors of a relationship with an employee. Diaz has denied those allegation…
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WA state suspends intake for convicted juveniles
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Where do you put juvenile offenders when correctional facilities won’t take them? That’s the question many county judges, prosecutors, and law enforcement officials are facing after Washington’s Department of Children, Youth and Families closed both of the state’s youth correctional facilities to new inmates until further notice. To explain what’s …
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🧑🎤 Describe a person who thinks music is important and enjoys music (Part 2) + Transcript
19:13
19:13
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You should say: who this person is, how you knew him/her, what music he/she likes, why he/she thinks music is important, and explain how you feel about him/her. Tune in and have a great day! - Book a class with Rory here: https://successwithielts.com/rory Transcript: https://telegra.ph/Part-2-Describe-a-person-who-likes-to-buy-goods-at-low-prices-0…
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Should Joe go - or no? Congressman Adam Smith weighs in
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Last night - President Biden sat down with NBC’s Lester Holt, and answered a question on everyone’s mind: will the attempted assassination of former President Donald Trump change the election? His answer: "I don't know. And you don't know either." He’s right - we don’t know how last weekend’s attempted assassination of former President Donald Trump…
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Washington’s 3rd Congressional District covers the southwest corner of the state, from Long Beach to Mount Adams, and from Yelm down to Vancouver. It’s also the home of one of the most fiercely contested congressional seats in the entire country. In 2022, Republican challenger Joe Kent defeated incumbent Representative Jaime Herrera Beutler in the …
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The Missing Cookie Hostage Situation
3:28:48
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Welcome to yet another crazy Mondays With Macron. This week sweet gentle Ron must do battle with a whole host of Karens and Man Karens including a very frustrated man with a missing bag, a hostage situation over some missing cookies, a lady annoyed about her missing cream cheese, Jesus himself, a very angry lady who wanted to cancel her Internet, a…
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How do we lower the political temperature in a divided nation?
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The FBI is still searching for a motive in the attempted assassination of former President Donald Trump at a rally in Pennsylvania on Saturday. Republican and Democratic leaders have urged Americans to turn down the temperature of rhetoric that demonizes and dehumanizes political opposition to try to take the edge off the anger and division that’s …
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What flowers do you like? What's your favourite flower? Are there any flowers that have special meaning in your country? Have you planted any flowers? Have you sent flowers to others? Tune in and have a great day! - Get exclusive episodes on IELTS Speaking parts 1, 2, and 3: https://linktr.ee/sfspremium Book a class with Rory here: https://successw…
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This week in politics: Who could be Washington's next Attorney General, and who's still ridin' for Biden?
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Voters statewide have big choices coming their way: They’re getting their ballots for the August primary starting next week, and there are a lot of candidates to decide between. Over the last week, Soundside host Libby Denkmann has been interviewing the top candidates in the race for our state's next Attorney General. Now, KUOW politics reporter Sc…
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The race for WA Attorney General: Nick Brown
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Washington voters this year are contemplating a wide-open race to replace the state’s Attorney General. The Attorney General manages the state's largest public law firm, overseeing a staff of attorneys charged with representing public agencies and defending the rights of Washington residents, covering issues including consumer protection, civil rig…
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Does consumption have any impact on the environment? Why do some people always want to buy new things to replace old ones? Why do some people replace things more often than others? Why do young people change things more often than old people? Why do some people like to buy expensive things? Why do some people prefer to buy things in the supermarket…
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Reading recomendations to get you through the summer
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I can’t stop listening to the news, it’s stressing me out to the max, you say? I’m literally listening to the news right now, and may be developing an anxiety-induced twitch, you say? If that’s how you’re feeling right now, you may be in need of a little escape this summer. Perhaps a good book is in order? Well, if that’s the case you’re in luck be…
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Episode #397: 12 Ways To Deal With Burnout Inside Your Pet Business
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Are you feeling the midsummer madness and the pressures of running a pet care business? Is burnout inside your pet business dragging you down just when you should be enjoying the sunny season?Welcome back to another episode of Bella In Your Business! This week, Bella dives into the chaos of summer schedules with 12 powerhouse tips for combating bur…
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The race for WA Attorney General: Manka Dhingra
21:18
21:18
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Washington voters this year are contemplating a wide-open race to replace the state’s Attorney General. The Attorney General manages the state's largest public law firm, overseeing a staff of attorneys charged with representing public agencies and defending the rights of Washington residents, covering issues including consumer protection, civil rig…
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Concerts begin at Remlinger Farms, but community concerns linger
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Remlinger Farms in Carnation, Washington, is a 350-acre working farm. It’s celebrated for its family-friendly attractions, including amusement parks, petting zoos, berry picking, pumpkins, hayrides. There’s an on-site cafe and brewery. And now it’s become the Seattle area's hottest new concert venue. Partnering with Seattle Theater Group, the farm …
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We ask a dermatologist your burning questions about sunscreen
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Like a lot of Washingtonians right now, we're doing our best to stay cool. Sometimes going outside is unavoidable, and in that case, it means doing everything you can to avoid sun damage. That means applying - and reapplying lots of sunscreen. But lately, some people on social media platforms like Tiktok, have been trying to convince their audience…
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The race for WA Attorney General: Pete Serrano
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Washington voters this year are contemplating a wide-open race to replace the state’s Attorney General. The Attorney General manages the state's largest public law firm, overseeing a staff of attorneys charged with representing public agencies and defending the rights of Washington residents, covering issues including consumer protection, civil rig…
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A ban on proposed bans? Initiative attempts to halt WA's effort to move away from natural gas
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Oh, voter. You are going to be asked to watch so many races in the coming months. There is, of course, the presidential race, which is sucking the air out of the room. There's also governor, attorney general, congressional seats, state house representatives, land’s commissioner, and, because you live in the great state of Washington, citizen’s init…
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🤑 Describe a person who likes to buy goods at low prices (Part 2) + Transcript
20:44
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You should say: who this person is, what this person likes to buy, where this person likes to buy things, and explain why this person likes cheap goods. Tune in and have a great day! - Book a class with Rory here: https://successwithielts.com/rory Transcript: https://telegra.ph/Part-2-Describe-a-person-who-likes-to-buy-goods-at-low-prices-07-11 Fin…
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234: Transforming Customer Experience: Joel Passen on AI, Innovation, and Leadership with Joel Passen
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Joel Passen is a proven technology entrepreneur and leader with 20+ years of success creating value and driving measurable results at the intersections of sales, business development, product strategy, operations and customer experience. Before co-founding Sturdy, a next-gen customer experience solution that helps companies improve customer satisfa…
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Welcome to another crazy Mondays With Macron! This week we got hit by some good old fashioned technical problems as the whole country apparently lost Internet. Don't worry though we fixed it with editing so the show is good as new now. This week Ron has to do battle with a lady who's car exploded, we deal with a lady who wants to cancel her account…
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As city mulls $1.5 billion transportation levy, SDOT works through "Move Seattle" projects
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Perhaps you’ve noticed a lot of construction on Seattle streets this year: new bike lanes along MLK, fresh pavement and bus shelters on Madison Street, and sidewalk replacements across the city. That’s because the Seattle Department of Transportation has money to spend. In 2015, voters passed a $930 million transportation levy called “Move Seattle.…
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"From Here/From There" follows the first undocumented attorney to appear before the Supreme Court
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DACA, or Deferred Action for Childhood Arrivals, is a policy President Obama enacted by executive order in 2012. It’s had a rocky legal journey, but when it was still accepting new applications, DACA was open to undocumented young people who graduated from high school or served in the military and were brought to the U.S. as children. The program h…
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Do you live in a house or an apartment/flat? What do you like about your flat? Would you change anything about your home? Would you like to move to a different home in the future? Where would you like to live in the future? Tune in and have a great day! - Get exclusive episodes on IELTS Speaking parts 1, 2, and 3: https://linktr.ee/sfspremium Book …
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Episode #396: Is Your Business Prepared For A Personal Disaster?
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What would you do if life suddenly pulled you away from your business? Ever thought about what might happen if an urgent personal crisis hit you out of nowhere? Could your business survive—let alone thrive—without you?In this week's episode of Bella In Your Business, Bella Vasta shares her personal, heart-wrenching story of being abruptly pulled fr…
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Producer picks: An architectural tour of Seattle
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Soundside is revisiting a few of our favorite stories this holiday week, and today, we’re taking an architectural tour of Seattle. First stop, the backstory behind Capitol Hill’s iconic Volunteer Park Reservoir – which isn’t just a pretty pool, but an emergency stopgap. Then, the often-overlooked story of legendary architect Minoru Yamasaki as told…
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🤬 Describe an occasion when you met someone complaining about something (Part 2) + Transcript
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You should say: when and where it happened, what he/she complained about, what the result was, and explain how you felt about the experience. Tune in and have a great day! - Book a class with Rory here: https://successwithielts.com/rory Transcript: https://telegra.ph/Part-2-Describe-an-occasion-when-you-heard-someone-complaining-about-something-in-…
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Producer picks: tracing family lineage and searching for hermits
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The Soundside team is on a break this week for the 4th of July holiday, so we’re revisiting some of our favorite segments of the year. First up, when Seattle writer and illustrator Tessa Hulls started drafting the story of her grandmother’s life, she wanted to take on the role of neutral narrator, but that didn't last long. We’ll hear about her gra…
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Happy Canada Day you guys! Well this show certainly lives up to it's name. Get ready for a few twists and turns this week folks. Firstly Mike Lindell stopped buy to give us his opinions on voting machines and presidents before we were rudely interrupted by an awful awful Zoom bomber. We then had to deal with the craziest collection of complainers f…
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Producer picks: An Oscar nominee and Coast Salish Punk share the power of Indigenous stories
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The Soundside team is taking some time off this 4th of July week; some of us are on vacation, and others are working on upcoming shows. We’re going to revisit some of our favorite segments, and the hardworking producers who make Soundside, will be making the picks. Producer Noel Gasca's picks: Lily Gladstone chronicles Blackfeet Nation's reunion wi…
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What do you like most about your town/city? Is there anything you don’t like about your town/city? Has your city changed much in recent years? Do you expect to continue living in this town/city for a long time? What can be improved in the area where you live? Tune in and have a great day! - Get exclusive episodes on IELTS Speaking parts 1, 2, and 3…
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65. Debate debacle, Amazon $2T, VMware complaints, New Trend: Agentic AI
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By SiliconANGLE
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The Belltown Hellcat finds himself in hot water
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For months, one creature of the night has been drawing the fascination and exasperation of city leaders, police officers, and residents of one of Seattle’s trendiest neighborhoods. Some call him The Belltown Hellcat. Maybe you’ve caught a glimpse of his souped-up 2023 Dodge Charger Hellcat zipping by, or the car’s revving and backfiring has kept yo…
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🫰 Consumer behaviour (Part 3) + Transcript
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Are money issues the only reason that people like to buy cheap things? Is there any possible negative side or danger linked to always putting low prices first and not - considering other things like quality or ethical aspects? In what way do people mostly learn about discounts, sales, or bargains? Could the chase for low prices become an obsession …
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Is it cool to be a Democrat? We hear from WA delegates
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When it comes to Presidential elections, Washington state's electoral votes are about as blue as you can get. But there are still big stakes here when it comes to how national political conversations affect local races. A recent analysis from the Cook Political Report says that the 2024 Washington gubernatorial race is shaping up to be competitive,…
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Seattle delays decision on which schools will close
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For weeks, Seattle Public Schools families have been waiting for news about school closures. In May, the district announced plans to close 20 elementary schools to shore up its budget. And that left parents, and students, wondering if their local school was on the chopping block. Last night was supposed to be the night they would learn which school…
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Episode #395: Prepare Your Pet Business for Hurricanes with Jennifer Jasmin
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Is your pet care business truly prepared for emergencies? Ever wondered how to ensure Pet Hurricane Preparedness and keep clients' pets safe during natural disasters?In this episode of Bella In Your Business, Bella sits down with Jennifer Jasmin from Friendly Critter Sitters.Jennifer shares her journey from Air Force weather forecaster to thriving …
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After a four year hiatus, the reality television show “Cops” is returning to Spokane County. If you had a TV anytime in the last few decades, you know the show: shaky cameras following police busting drug deals, stopping thefts, chasing down the “bad boys”. Paramount canceled Cops in 2020, amid the George Floyd protests. But it didn’t take long for…
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After 8 month search, Seattle Art Museum names new director and CEO
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After an 8 month search, the Seattle Art Museum has a new director and CEO: Scott Stulen comes to Seattle from Tulsa, Oklahoma where he led the Philbrook Museum. In their announcement, SAM touted Stulen’s work expanding the role of museums in civic life by using the Philbrook as a polling place and vegetable garden. Stulen’s hire comes at an import…
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🕶️ Describe something you own that you want to replace (Part 2) + Transcript
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You should say: what it is, where it is, how you got it, and explain why you want to replace it. Tune in and have a great day! - Book a class with Rory here: https://successwithielts.com/rory Transcript: https://telegra.ph/Part-2-Describe-something-you-own-that-you-want-to-replace-06-13 Find an IELTS Speaking Partner: https://links.successwithielts…
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UW will continue disinformation research as Stanford program falters
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An influential research team with a focus on fighting false and misleading election information online has reportedly collapsed under pressure from conservative critics. The Stanford Internet Observatory’s future is uncertain now that the team has lost most of its staff. While Stanford told reporters in a statement that the Observatory’s work will …
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A partial pause on the Parents' Bill of Rights
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A King County Superior Court Judge has hit the pause button on a few elements of the Parents Bill of Rights, also known as I-2081. The Friday order comes in response to a lawsuit filed by the ACLU of WA in May. LGBTQIA advocacy groups and civil liberties organizations raised concern about the legality of the Parents Bill of Rights and its effect on…
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Boeing's CEO got grilled by Congress, and this could just be the start
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Families of people who died on Boeing jets are renewing their calls for criminal prosecution of the company after Boeing’s CEO appeared before Congress this week. The families are asking the Justice Department to fine Boeing the maximum – 24 billion dollars – for the dual 737 Max 8 crashes in 2018 and 2019. The letter to the DOJ comes the day after…
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