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Navigating the Customer Experience

Yanique Grant, Customer Experience Strategist, Entrepreneur

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Welcome to Commerce Experience featuring Elena Kacan — a space for a fresh and unique perspective on commerce trends, strategies, and tech stacks designed to give you the insights you need to stay a few steps ahead in this ever-evolving industry. About Your Host: Elena is an award-winning marketing strategist with nine years of experience growing brands and building communities. She works as the Community Marketing Manager at Bloomreach and takes pride in creating engaging content and memora ...
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Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation ...
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Have you ever had an experience as a customer that left you wondering, “What were they thinking?” The Experience Strategy Podcast has your answer! We are endlessly curious about what makes great customer experiences and the strategies that successful (and unsuccessful) organizations leverage to create deep and meaningful relationships with their customers. In each episode we explore a notable customer experience through the customer’s perspective to unearth the powerful strategic lessons in ...
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Are you a client-facing online entrepreneur who is tired of flying by the seat of your pants and figuring things out as you go? In the Beyond The Systems podcast with Sam Whisnant, you'll get a peek into the backend of how successful multi-six and seven-figure businesses are run. With zero experience in marketing and business, Sam started working as a virtual assistant in 2019 while she was living abroad for some extra cash. She spent years learning the ins and outs of online business, dabbl ...
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Should I be doing my own bookkeeping and accounting? Is QuickBooks the best software for me to use in my business, or is there another accounting software I should be using? What’s the best way for me to process my payroll? How can I track my money and cash flow? How do I prepare for my business taxes? What do my financial statements really mean? How can I bring my business to the next level? How can I grow my business? What is the best way to create my business strategy? Should I start a si ...
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Welcome to Email After Hours by Sender Score, powered by Validity. By day, we help email senders all over the world boost their email performance. Once we’re off the clock, we interview email marketing experts to talk about email fails, spam, privacy laws, metrics that matter, content that converts—and anything else that keeps senders up at night. Nothing is off-limits. We know what works in email–and we know the road to your next great campaign is getting bumpier by the day. So, we’re makin ...
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The Ryan Hanley Show shares the original ideas, habits, and mindsets of world-class original thinkers you can use to produce extraordinary results in your life and business. Dive deep into the raw insights from top minds in leadership, business, and performance, delivered through candid conversations that make you feel like an insider. We challenge the status quo because it's clear—conventional thinking has led many to dissatisfaction, poor health, and financial hardship. But not you. This p ...
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The Tom and Bob Show joins Tom DeWitt, Ph.D. the Director of CXM@MSU and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of customer experience management. Tom and Bob also serve as leaders of CX of M, Michigan's Association of Customer Experience Professionals.
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The CX Pod

Elizabeth Glagowski

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"The CX Pod" is an interview series featuring best practices and the leading thinkers and doers who are changing the way business gets done. The focus is on the customer experience and how business' need to actively evolve with their customers instead of reacting. It is hosted by Elizabeth Glagowski, editor of the Customer Strategist Journal.
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10PlusBrand

Joanne Z. Tan, Brand Strategist, 10 Plus Brand, Inc.

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https://www10plusbrand.com https://www.10PlusProfile.com 1-888-288-4533 Sign up for 10 Plus Brand’s Newsletter: https://10plusbrand.substack.com/embed 10 Plus Brand’s Youtube: https://www.youtube.com/@10plusbrand 10 Plus Brand Inc.’s founder, CEO Joanne Z. Tan started the first episode of #10PlusPodcast on July 5, 2019. Since then, we have produced hundreds of episodes on brand building and digital marketing tips, which are always thought provoking and cutting edge, as well as in-depth Inter ...
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💥 RICCH NERD I help you make money on the internet ⚡Tech Entrepreneur ⚡Internet Money Consultant ⚡Celebrity Tech Mentor Empowering individuals to be the best version of themselves & and learn how to navigate through diversity. I have spent my entire career helping entrepreneurs, businesses & startups solve problems and fix customer/revenue flow! Mindset | Spiritually | Business |Technology | CEO | Entreprenuer | Business Strategist | Millionaire Mindset Transformation Coach | Business Analys ...
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From Gossip to Growth | Eradicate Workplace Gossip

Rika Whelan | Workplace Gossip Strategist

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Is gossip rampant in your department, organisation or company? Have you tried multiple different strategies like: -> Speaking to your team, -> Trying to get them on board with not gossiping, -> Organising workplace culture training -> Inspirational talks -> Professional development -> Words of encouragement and/or -> sending out famous quotes about the importance of workplace culture and the environment at work. I’ve been there before! I started as the gossiper, following the ’unwritten rule ...
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WHAT the Data?!

Lior Barak and Michael Stiller

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Let's talk about how we leverage our data to improve the user targeting and experience. Join our podcast while we explorer how our guests using data, how they develop the user experience, and improve marketing expenses. Lior Barak, data strategist, author of "Data is Like a Plate of Hummus" and founder of "Tale About Data", Michael Stiller, analyst, founder of STILLGROVE, going to explorer how companies collect, process, and use their data, and how this improves the user experience of their ...
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After 15 years as a brand and business strategist and entrepreneur, building five companies and consulting hundreds of companies and thousands of entrepreneurs, I believe simplicity is the most powerful force in business. Simplicity will supercharge any business. In this podcast, my goal is to share simple ideas that will help you grow. From brand and business strategy to client acquisition, operations, leadership and personal growth, I cover all things related to growing your business. My m ...
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Marketing, Career, Networking, Small Business spotlights, and much, much more! This is like your podcast form of happy hour, where you can catch up with friends and top leaders in different industries, with an unfiltered take on today's creative landscape. Hosted by Tiffany Callahan and featuring guests covering a variety of topics from PR and Advertising, to Small Business Specials, Building a Brand, Understanding Your Customer, Growing Your Social Media Following, and more! We'll be cheers ...
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The Music Biz Weekly

MichaelBrandvoldMarketing

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Michael Brandvold is a freelance music industry consultant based in Northern California. Having launched Michael Brandvold Marketing to leverage his years of experience to provide direction to large and small clients in the areas of online & social marketing as well as e-commerce and customer acquisition and retention. Gene Simmons of KISS first tapped Michael's skills as a pioneering online marketing strategist to launch and manage all aspects of Kissonline.com's multi-million dollar enterp ...
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Dive into the world of marketing with '30 Days of Marketing Mavens' – a month-long journey featuring 30 Days, 30 Marketing Experts, and 30 Diverse Niches. Join us as our international panel of experts shares incredible marketing strategies, invaluable tips, and inspiring stories. Your guide on this adventure is Howard Wolpoff, Chief Marketing Strategist of Profit Master Business Solutions (www.profitmasterbusinesssolutions.com). With over 25 years of experience, Howard has empowered countles ...
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The Marketing Consultation

Fabienne Durat & Greg Servotte

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Driving adoption of innovative therapies to improve patients lives... This is what most healthcare marketers are passionate about. And so are we! We are Fabienne Durat and Greg Servotte, two medical device senior marketing leaders, and the hosts of The Marketing Consultation, a.k.a TMC. In each episode, we will have an open conversation with a top leader from the healthcare industry to explore topics related to career development, leadership and marketing strategy & innovation. Our guests wi ...
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If you're a Brand Founder, eCommerce Entrepreneur or Growth Marketer and looking to scale your eComm brand, then this is the podcast for you. We'll be interviewing industry leading eCommerce founders and marketing strategists and bringing their insights and actionable take-aways for you to implement and drive your revenue growth.
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This podcast is for anyone working in the caravan industry - anywhere in the world. Listen each week to hear the latest caravan industry insights, interviews or marketing tips to help keep you and your business more informed and successful. There will be interviews with people from manufacturers, suppliers, retailers and the media, from the caravan industry and other sectors that can offer useful insights and tips. This will include marketing, PR and social media tips, a chance to meet media ...
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In this new episode of The Marketing Consultation, we are joined by Susan Willig, a marketing leader with significant experience in the healthcare sector, particularly in brand strategy and patient access. The discussion delves into the importance of early market positioning for startups and strategies for differentiating a brand in a crowded marke…
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Hey there, I’m Chris Panek, Certified Public Accountant, Certified Coach, and the host of the Mastering Your Small Business Finances Podcast, and I want to welcome you to this new series I’m doing on this podcast. My intention is to drop one of these additional episodes every Monday while I continue to provide you with the regular Mastering Your Sm…
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Unlock the secrets to transforming your customer experience as we challenge the outdated conventions of customer experience. Watch the recording: https://youtube.com/live/xVraIRJPjyU ✅ 7 Ways to Make Better Decisions Using AI: https://ai.ryanhanley.com/ ✅ For daily insights and ideas on peak performance: https://www.linkedin.com/in/ryanhanley ✅ Fin…
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In this episode of The Experience Strategy Podcast, hosts Dave Norton and Aransas Savas sit down with AR/VR trailblazers Spencer Cook from Continuum, and Bryan Searing of Stone Mantel to explore the transformative power of Augmented Reality and Virtual Reality in crafting captivating customer experiences. Fresh off the Experience Strategy Collabora…
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Should we wait around for the next email bomb to drop? No! Smart senders need to be proactive about future-proofing their programs. Luckily, Al Iverson, a bona fide email deliverability expert and the creator of the highly influential website Spam Resource, is here to give us some expert tips to stay ahead of the game. In part one of this two-part …
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Too many conversations about AI in commerce fail to account for the legitimate questions and concerns of retailers that are being asked to take a huge leap of faith into a new world. Without clear guidance from trusted sources, the gap between technological advancements promoted by AI providers and the readiness of retailers to adopt these technolo…
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Debbie Miglaw is Head of Digital Solutioning & Business Development at Broadridge. She and her team of digital sales specialists, solutions architects and business analysts are responsible for consulting with clients to define the digital solutions that support their digital transformation and customer experience goals. The team of experts work wit…
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We are all given the same amount of time each and every day, and what you do with it is ultimately your decision, but if you are wasting your time on something that isn’t helping you reach your goals or the level of success you are looking for in your business, it’s time to really take a look at where your time is being spent and make some changes.…
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What happens when garage sale haggling as a kid turns into building a thriving business empire? ✅ 7 Ways to Make Better Decisions Using AI: https://ai.ryanhanley.com/ ✅ For daily insights and ideas on peak performance: https://www.linkedin.com/in/ryanhanley ✅ Find Your Favorite Way to Subscribe to The Show: https://linktr.ee/ryan_hanley Connect wit…
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Empathetic marketing is having a moment. But really, this trend has been a long time coming. Buyers today are savvy, everything is available online, and they have no patience for brands that don't understand them or their needs. My guest today, Tim Leon, coined the term Return on Empathy and talks about all that companies gain when they engage in m…
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In this episode, I break down a client case study on scaling from 20K months to 100K months. The focus is on the three areas of the business: marketing, sales, and team. I share the importance of setting up systems and processes to support scaling, particularly when transitioning from live launching to an evergreen model. The marketing systems incl…
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Explore the transformative concept of work-life harmony versus balance through personal anecdotes and real-life examples, including the challenges of raising a child as a single parent. ✅ 7 Ways to Make Better Decisions Using AI: https://ai.ryanhanley.com/ ✅ For daily insights and ideas on peak performance: https://www.linkedin.com/in/ryanhanley ✅ …
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Hey there, I’m Chris Panek, Certified Public Accountant, Certified Coach, and the host of the Mastering Your Small Business Finances Podcast, and I want to welcome you to this new series I’m doing on this podcast. My intention is to drop one of these additional episodes every Monday while I continue to provide you with the regular Mastering Your Sm…
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Precision in language and leadership can transform an ordinary team into an extraordinary one. Imagine how much more you could achieve if you mastered the art of choosing the right words and adapting your communication to meet the unique needs of your team members. ✅ 7 Ways to Make Better Decisions Using AI: https://ai.ryanhanley.com/ ✅ For daily i…
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Starting your own business and making sure you are profitable is a dream many of us have. Determining whether you will be an entrepreneur or a solopreneur is one of the first things you should consider when starting your business. Many people believe these two are the same, but there are some pretty major differences between the two. In today’s pod…
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According to the NIH, an estimated 6.7M Americans 65+ are living with Alzheimer's dementia. This number could grow to 13.8 million by 2060 barring the development of medical breakthroughs. Today, you'll learn why dementia is not a disease, but a symptom, and what caregivers go through, experience, and need - especially from their managers and workp…
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In this episode, Kayla Moran shares her journey from being a blogger to becoming a lawyer for influencers. She emphasizes the importance of taking the path less traveled and staying true to oneself. Kayla also discusses the challenges of balancing blogging and law school and the need for clarity and avoiding information overload. She highlights the…
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Hi there Today marks the last episode of the From Gossip to Growth podcast. I've made the difficult decision to discontinue the podcast as of 1 August 2024, to focus on my other podcast, Women of Faith in Leadership. I share more in the podcast episode itself. Please stay in touch! Come and listen to the Women of Faith in Leadership Podcast: https:…
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What happens when divergent thinking meets entrepreneurial spirit? Join us as we sit down with Gino Barbaro to tackle this question head-on, diving into the dangers of groupthink and the vital importance of embracing diverse perspectives. ✅ 7 Ways to Make Better Decisions Using AI: https://ai.ryanhanley.com/ ✅ For daily insights and ideas on peak p…
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Hey there, I’m Chris Panek, Certified Public Accountant, Certified Coach, and the host of the Mastering Your Small Business Finances Podcast, and I want to welcome you to this new series I’m doing on this podcast. My intention is to drop one of these additional episodes every Monday while I continue to provide you with the regular Mastering Your Sm…
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Can constraints spark creativity? Join us in a fascinating conversation with a seasoned musician as we explore how using only 1970s-era instruments and technology can lead to some of the most soulful and inventive sounds. ✅ 7 Ways to Make Better Decisions Using AI: https://ai.ryanhanley.com/ ✅ For daily insights and ideas on peak performance: https…
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This week’s expert guest is Eric Stelle, an Email Deliverability Specialist at Mapp Digital. He joins Guy and Danielle to talk about the growing influence of AI in email marketing and the need for marketers to understand and adapt to this technology. If you enjoyed this episode then please either: Subscribe, rate, and review on Apple Podcasts Follo…
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Crafting a buzzworthy launch is truly an art form, especially in a crowded market — like beauty — where it can be tough to stand out. Today, we’re joined by Cherene Aubert, VP of Digital & Commerce at ILIA Beauty, who has a proven track record of disrupting industries with her innovative ideas around product launches. She and Elena delve into the r…
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In this episode of the Experience Strategy Podcast, we are joined by special guest Steve Usher, founder and host of The Experience Designers Podcast. We go deep into the core principles that drive success in experience strategy across both customer and employee offers. We challenge the status quo, pushing beyond played-out persona-based segmentatio…
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When you are utilizing a computerized software system to do your bookkeeping, it will save you time if you are taking advantage of all the bells and whistles it has to offer, but how do you know that everything is getting classified in the proper accounts? One of the tradeoffs you have when you are using functions such as bank feeds and automatic d…
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What if you could turn your mental and physical exhaustion into unstoppable resilience and efficiency? 7 Ways to Make Better Decisions Using AI: https://ai.ryanhanley.com Keynote on YouTube: https://youtu.be/y1kAnNS75u4 This episode shares my journey from hitting rock bottom at Elevate 2017 in Milwaukee to emerging as a stronger, more focused indiv…
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Joel Passen is a proven technology entrepreneur and leader with 20+ years of success creating value and driving measurable results at the intersections of sales, business development, product strategy, operations and customer experience. Before co-founding Sturdy, a next-gen customer experience solution that helps companies improve customer satisfa…
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Today we're diving into Pillar Four of the 5 Pillars of Effective Empathetic Leadership featured in the new book coming September 10, The Empathy Dilemma - Decisiveness. Yes, factoring in various viewpoints is the way forward for empathetic leaders - and enables us to see more opportunities and avoid more risks. But we must combine that with swift …
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In this episode, I share the importance of creating a systems ecosystem as you grow your business to seven figures and beyond. I explain that a systems ecosystem is the flow of backend processes that support each other and minimize friction in the business. The three main components of a systems ecosystem are marketing, sales, and team. I also chat…
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"The ramifications and consequences of the US Supreme Court's decision on Presidential Immunity will be long lasting," said former Chief Justice of CA Supreme Court Tani Cantil-Sakauye, currently the President of PPIC (Public Policy Institute of California), in the 3rd and last part of the interview with Joanne Z. Tan, where she discussed Rank Choi…
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Is the Sun setting on California? Is the Golden State losing its shine? Drought, aging population, declining immigration, budget deficits, high cost of living, homelessness, exodus of families and businesses, brain drain, obsolete labor laws, upcoming AI legislations and taxes ... hear fact-based insights from the President of PPIC (Public Policy I…
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Get inspired from the personal journey of the President of PPIC (Public Policy Institute of California) Tani Cantil-Sakauye, who was also the former Chief Justice of CA Supreme Court for 11 years. Learn why critical thinking is so important today, and hear Tani's other insights shared with Joanne Z. Tan, host and producer of "Interview of Notables …
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Hey there, I’m Chris Panek, Certified Public Accountant, Certified Coach, and the host of the Mastering Your Small Business Finances Podcast, and I want to welcome you to this new series I’m doing on this podcast. My intention is to drop one of these additional episodes every Monday while I continue to provide you with the regular Mastering Your Sm…
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Jessica Kizorek is an inspiring entrepreneur who transitioned from her father's investigative surveillance business to founding her storytelling ventures in artificial intelligence at the ag of 25. ✅ Join over 10,000 newsletter subscribers: https://go.ryanhanley.com/ ✅ For daily insights and ideas on peak performance: https://www.linkedin.com/in/ry…
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