show episodes
 
Here’s how to startup. Even when the world goes topsy-turvy. From one home office to another, Zendesk leaders chat with founders, CEOs, and makers on their startup journey. There’s rule-flipping, new dogma and recycling failure into growth. Plus, why customer experience is at the heart of success, as told by people who know unpredictability inside out. (That seems pretty helpful right now.)
 
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show series
 
Todd Wadler is a former investment banker and is the co-founder of BoxUnion and the current CEO of Title Boxing. Todd talks to us about starting BoxUnion, how he grew it into a profitable business, and how he applied the lessons he learned to over 150 franchise locations with Title Boxing. Connect with Todd here: https://www.linkedin.com/in/todd-wa…
 
In this episode, we reflect on how two startups navigated a rocky year. Our hosts, Pedro Muller and Tara McCann, handpick their favorite moments with past guests from TravelNest and Wavy. Both businesses found unique ways to grow, even during the pandemic. Find out some of their top lessons, including: Switching strategies in times of crisis Ways t…
 
Josh will be speaking at #Glocon2021 which brings together the best minds in the industry to help you navigate the world post pandemic. Sign up here: https://www.eventbrite.ie/e/glocon-2021-tickets-158559464627 Josh Biro is the founder of The Yogapreneur Collective, an ethical business coaching program for purpose driven yoga studios. In this episo…
 
In our first episode recorded on Clubhouse, we invited the Co-Founders of OneSkin onto the show. OneSkin develops products to improve “skinspan”, and was founded by Brazilian entrepreneurs, Alessandra Zonari and Carolina Oliveira. Join their conversation with Zendesk’s Pedro Muller to learn: The unique challenges of growing a startup in a new count…
 
This week we talk to David Marquet, a retired United States Navy captain and submarine commander, leadership expert and bestselling author of Turn the Ship Around and Leadership is Language. In this episode David describes how he transformed USS Santa Fe into what has been called the most empowering organization ever seen, how to transform your lea…
 
Carlos Gonzalez de Villaumbrosia is the CEO and Founder of Product School, the global leader in product management training. Since 2014, the community has grown to more than one million people. In this episode, Carlos shares his experiences from the digital product world, in a conversation with Shawna Wolverton, Executive Vice President of Product …
 
Christoph is the Co-Founder and Co-CEO of performance management platform, Kaizo. An entrepreneur and investor with a passion for ecological innovation, he’s also kicking goals with non-profit City AI, and the revolutionary domain name marketplace DAN.COM. In this episode, Christoph is in conversation with Zendesk’s Pedro Mueller. Find out: Kaizo’s…
 
Pedro Sorren is the founder of Atman, an early-stage venture capital firm. The firm has seeded category-defining companies, like Coinbase, Instacart, GitLab, and Webflow. In this episode, Pedro shares a virtual espresso with Zendesk’s Pedro Muller. Listen to the pair chat about: Why the venture capital industry needs innovation Entrepreneurship in …
 
Finimize is working on making finance a breeze. The London-based startup gives people information and tools that empower them to make smarter decisions about finance. In this episode, Founder and CEO, Max Rofagha, is in conversation with Zendesk’s Tara McCann. Learn about: Putting in the grind to reach critical mass The power of driving community a…
 
This week we talk to April Fisk, the CEO of Rockbox Fitness, a boxing inspired boutique fitness franchise based in the US. In this episode, April tells us about what the best franchises do at the highest level of operations, the key qualities of a successful franchisee and the importance of building strong communities within a franchise network. Co…
 
In 2019, legal cannabis business sales hit an all-time high of $12 billion. In this episode, get insights on being the first in a fresh industry. Hear Justin Hall, Founder and CTO of Bud.com, in conversation with Zendesk’s Pedro Muller, as he clears the smoke on building a cannabis startup. Find out: The blazing journey of bud.com, starting with a …
 
This week we welcome back Chris Cooper, a gym owner, author and the founder of the fitness business mentorship program Two Brain Business. In this episode Chris tells us about how gyms were forced to rethink their business models during Covid-19, where fitness operators need to spend their time and money to be successful and he explains the secret …
 
Unstack is a no-code marketing platform for startups. It aims to replace systems like WordPress with all the tools that teams need to win in the digital economy. Learn about Unstack’s journey direct from Founder and CEO, Grant Deken, as he chats with Zendesk’s Tara McCann on: Identifying the problem and building the ultimate solution The power of b…
 
Defy is an early-stage focused venture fund based in Silicon Valley. In this episode, Madison McIlwain, a Partner at Defy, catches up with Pedro Muller, GM of Startups at Zendesk. The pair discuss Madison’s journey from growing up chatting entrepreneurship at family meals, to transitioning out of the corporate world. Learn about: The role of Ventur…
 
This week we are joined by Laurie McCartney, who is the President of Global Fitness and Wellness Solutions at Ascend Learning, which includes The National Academy of Sports Medicine (NASM), Athletics and Fitness Association of America (AFAA), Premier Global, ActiveIQ, and ClubConnect. In this episode Laurie talks about the changing role of fitness …
 
Vindi is a leader in payment solutions in Brazil. The startup was one of the first SaaS businesses in Brazil, and was recently acquired when it hit $33 million in valuation. Co-Founder and CEO, Rodrigo Dantas, is in conversation with Maira Gracini, Senior Director of Marketing LATAM at Zendesk. You’ll get insights on: Challenges unique to growing a…
 
Mary Louise Cosmetics is a natural and organic skincare brand. Founded in 2017, CEO, Akilah Releford, was inspired by many of the homemade beauty remedies used by her grandmothers. So, she started the company in her university dorm room. In this episode, hear Akilah in conversation with Marissa Tree, Zendesk’s Senior Director of Public Relations. L…
 
This week we talk to Debra Strougo and Eric Von Frohlich, the founders of Row House, an Xponential brand and boutique fitness franchise that offers a low-impact, cardio enhancing, full-body strength workout for all fitness levels. In this episode Debra and Eric tell us about the challenges and successes starting out, how they built the brand from a…
 
Dispatch Goods is a zero-waste alternative for restaurant delivery. The startup provides reusable to-go containers for restaurants, so customers always have a sustainable option. Join CEO, Lindsey Hoell, in conversation with Zendesk’s Corporate Social Responsibility Director, Todd Lineart. Get insights on: Taking action to support business to be mo…
 
Everyone knows the value of understanding your product market fit. But getting there is never straightforward. For this live episode, we’re delighted to share a recording of a Zendesk webinar, in partnership with Pendo. Listen for insights and practical advice from two product experts: Mike Gozzo, VP of Product at Zendesk, and Eric Boduch, Co-found…
 
We are joined by Ian Mullane, the CEO of Keepme, an AI-based revenue acceleration CRM for fitness operators. He is also the author of The Fitness Future: Rules of Engagement, a white paper on the future of the fitness industry. Read his whitepaper here: http://bit.ly/TheFitnessFutureFFP Connect with Ian here: https://www.linkedin.com/in/ianmullane/…
 
Wavy aims to bring simplicity to hair and beauty salons. It’s a simplified cash register app and booking app solution that gets to the heart of what counts: saving time. Join Victor Lebeau, CPO & Co-Founder in conversation with Prelini Udayan-Chiechi, Zendesk’s VP of Marketing for EMEA on: Why agility is vital in order to respond to shifts in custo…
 
LeaseQuery is a cloud-based lease accounting software. Its CEO and Founder, George Azih, took the idea from a one-person startup to a thriving company with 180 employees—in less than six years. The entrepreneur talks with Zendesk for Startups whiz, Brad Bowery, on The rollercoaster journey towards record-breaking growth Getting to the heart of unde…
 
The week we talk to Adam Zeitsiff, the President and CEO of Intelivideo, which is a digital video platform that helps fitness operators to transform their business into a hybrid model. Adam is also formerly the CEO of Golds Gym and has a wealth of experience in the fitness and technology space. You can connect with him here: https://www.linkedin.co…
 
Freshly is a meal delivery service that not only provides nutritious meals, but cares about reducing the food waste caused by the grocery supply chain. In this episode, CEO and Co-Founder, Michael Wystrach, chats with Zendesk’s Chief Marketing Officer, Jeff Titterton, on Freshly’s unique journey hacking the food industry. Together, they dish insigh…
 
TravelNest is on a mission to reinvent the way hosts market their rental properties. The Edinburgh-based startup solves the problem of low occupancy by improving visibility and boosting bookings. From one Chief Operating Officer to another, TravelNest’s Rebecca Moore and Zendesk’s Peter Lorant get together (virtually) to chat: The fast-growth journ…
 
Matthew Januszek is the co-founder of Escape Fitness Equipment and the host of the popular Escape Your Limits Podcast. You can find him here: https://www.linkedin.com/in/matthewjanuszekescape/ Listen to the Escape Your Limits Podcast here: https://open.spotify.com/show/1ti8eXhs3O0qyXRRvzugcf In this episode, Matthew talks about why he started Escap…
 
In 2020, a couple of bright and compassionate Yale students decided to do something about the captive $1.2B prisons telecommunications industry. They founded technology nonprofit, Ameelio, to provide free communication tools for incarcerated people to connect with their families and loved ones. Learn from Co-Founder, Uzoma Orchingwa, on: How Ameeli…
 
In the United States, 93% of people who experienced police brutality, but did not report it. The independent service, Raheem, is working to change that. Raheem builds tools for communities to report and track police, and leverages open complaint data to find ways to respond to conflict with care. In this episode, learn important insights from Found…
 
This week we talk to Bryan O’Rourke, the President of the Fitness Industry Technology Council who holds a range of different leadership, speaking, and advisory roles across the fitness industry. You can find Bryan here: https://www.linkedin.com/in/bryankorourke/ In this episode, Bryan talks about how the growing influence of technology in fitness o…
 
Code for America believes the two biggest levers for improving people’s lives at scale are technology and government. Since 2011, the non-profit organization has been helping state and local governments serve communities better to ensure that technology is simple, fast, and effective. In this episode, CEO, Amanda Renteria, shares how their team of …
 
Simon Flint is our guest this week. He is the CEO of Evolution Wellness which is the largest network of wholly-owned fitness studios in Asia. Currently, they have over 170 locations in 6 countries. Their portfolio includes 5 fitness brands and 1 wellness brand. They also own a software brand focused on the fitness industry. In this great episode, S…
 
This week we talk to Vanessa Severiano, a growth, branding, and sales expert who is also the host of the excellent podcastThe Business Side of Fitness. Find out more about Vanessa and what she does at www.vanessaseveriano.com In this episode, she talks about changing consumer expectations, where you need to focus your sales and marketing efforts ri…
 
The week we talk to Loreana Acosta, a fitness business consultant who helps fitness businesses grow and become successful in the Middle East. In this episode Loreana explains the playbook for launching a gym or studio in the Middle East, the key mistakes to avoid when starting out, and lays out the unique challenges and opportunities presented in t…
 
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