Best Jasen Podcasts (2024)

1
The one with the Severance TV lessons - Michael Mattson Chief Empathy Officer at Walk A Mile E172 32:18

1d ago32:18

32:18

🎤🎞️Why live in two worlds? “The one with the Severance TV lessons” with Michael Mattson Chief Empathy Officer at Walk A Mile CX in CX Passport Episode 172🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:52 The personal and emotional of insurance 6:28 Emotional Intelligence 8:56 Personal Growth 13:17 Customer Culture in Operational Companies…

1
Human Dads 188

4d ago

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Rhy ranks the Suburbs, The Apology Beat: What about eggs? Grocery Store Sampler Dads, What’s up with Medication Packaging? Problematic Mr. Yuk, Hawk-No, Tuah-Yes, Geriatric Chasing 24 year-oldsBy Human Dads

1
The One Where Chatbots Aren't Enough - Lisa Eyer Head of Client Experience and Business Insights E171 29:05

8d ago29:05

29:05

🎤🎞️Don’t rely on them alone “The One Where Chatbots Aren't Enough” with Lisa Eyer Head of Client Experience and Business Insights in CX Passport Episode 171🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:24 Individuals or Personas? 5:30 Using contact center as customer insights center 9:45 CHIEF and the impact on women’s careers 13:14 1st …

1
Enter The Wu (36 Chambers) by The Wu-Tang Clan

9d ago

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MMD joins Jasen and Oliver to discuss the album in the title and to discuss hip-hop in general because your regular hosts don't know much about it at all. Download IYE24060901.mp3 In Your Earholes on Twitter/X Oliver on Twitter/X Jasen on Twitter/X MMD on Twitter/XBy Jasen and Oliver

1
Human Dads 187

10d ago

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Tea Talk, Mosquito Szn, The Best Blood Type, Trump Boat, Where is Missouri? Florida VS California, MavsBy Human Dads

1
This Is How You Work Out Of And Keep Away From Used Car Aging Problems 18:02

14d ago18:02

18:02

This Is How You Work Out Of And Keep Away From Used Car Aging ProblemsBy Lotpop

1
The one where he just fixes it please - David Balko CX #OpenToWork E170 34:09

16d ago34:09

34:09

🎤🎞️The month’s CX #OpenToWork seeker in “The one where he just fixes it please” with David Balko in CX Passport Episode 170🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:20 Why Customer Experience? 4:00 You can only sell a bad product once 6:10 David’s past creating desired experiences for VW 10:00 Buying a car is like Wimbledon? 15:17 Wh…

1
Human Dads 186

21d ago

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Rhylan the Compliance Guy, Graduation SZN Reminder, Bonfire Tragedies aren’t Funny, Disneyland VS Disney World, Grocery Cart Lady, NBA Finals Break, Kyrie Speaks, Mavs VS CelticsBy Human Dads

1
Episode 237: Canada Guilt

24d ago

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This week, Jasen and Oliver are confessing their guilt in musical form. First, Oliver discusses a Canadian Styx ripoff, and then Jasen talks about a song from a Canadian thespian. Download Episode237.mp3 In Your Earholes on Twitter/X Oliver on Twitter/X Jasen on Twitter/XBy Jasen and Oliver

1
The one with real CX research - Nicole Kyle Managing Director CMP E169 32:02

30d ago32:02

32:02

🎤🎞️Customers, Self Service, AI, oh my! “The one with real CX research” with Nicole Kyle Managing Director CMP in CX Passport Episode 169🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:48 Origins of Nicole’s curiosity 4:40 Why focus on customer experience research? 7:00 More human psychology in customer experience 8:45 Why don't customers u…

1
Human Dads 185

1M ago

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Big Back Boys Talk Bread, Perfect Attendance is Bad, Vom HypotheticalsBy Human Dads

1
The one with CX automation - Jasen Williams Global VP Corporate Marketing Verint E168 32:35

1M ago32:35

32:35

🎤🎞️Get real results and separate hype from reality “The one with CX automation” with Jasen Williams Global VP Corporate Marketing for episode sponsor Verint in CX Passport Episode 168. What’s in the episode?... CHAPTERS 0:00 Introduction 2:26 Power of storytelling in business 6:13 AI allows cost cutting AND better customer experience 10:18 Balancin…

1
Episode 236: A Tribute To Steve Albini

1M ago

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This week, Jasen and Oliver are back discussing two songs by the legendary sound engineer Steve Albini. Download Episode236.mp3 In Your Earholes on Twitter/X Oliver on Twitter/X Jasen on Twitter/XBy Jasen and Oliver

1
Human Dads 184

1M ago

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Mavs Hype, An Uncomfortable Go Urine story, Caitlin Clark is Bad for Ratings, Nikola Jokic: Employee of the Month, Luka VS The RefsBy Human Dads

1
Bringing Joy to Any Situation of Your Life Through the Spirit of God with Troy Bravenboer 50:36

1M ago50:36

50:36

Living a life filled with joy through the spirit of God is like discovering a wellspring of happiness that never runs dry. When we serve the Lord, we find fulfilment beyond measure. Every act of kindness, every moment of service, brings a deep sense of joy, knowing that we are aligning ourselves with God's purpose for our lives. It is not just abou…

1
How To Harness Your Faith and Business For Success with Jasen Arias 41:42

1M ago41:42

41:42

Sometimes, it may seem easy, but balancing faith and business can be very challenging, and navigating this intersection with wisdom is essential. Building your business on a solid foundation that reflects your values and principles is critical. Pursuing your entrepreneurial goals with dedication and diligence while staying true to your beliefs is i…

1
Embracing Testing for Greater Blessings with Paul Aragones 40:39

1M ago40:39

40:39

Life is never linear, especially for believers. There will be ups and downs along the way. Jesus Himself told us that in this world, we will have trouble (John 16:33). Such tests, however, are necessary for our faith's growth and to show God that we are mature enough to be entrusted with greater blessings. Many believers, especially Christian entre…

1
The Pressure of Decision-Making as a Christian Entrepreneur with Neville Solomon 33:39

1M ago33:39

33:39

Christians are often pressured to make tough decisions, especially in business or corporate settings. Sometimes, these decisions may compromise the values of one's faith. As an entrepreneur, you have likely faced such dilemmas. Did you allow the Holy Spirit to guide your decision-making, or did you compromise to avoid losing a deal or missing out o…

1
Sharing about your Faith in Business and Workplace with Ed Samuel 36:46

1M ago36:46

36:46

In your faith journey, you may have encountered difficulties expressing your faith in the workplace. This could be due to prejudice or simply the established workplace culture. However, have you considered that the workplace can also be a powerful platform to share a word of encouragement or even the word of God with someone who might need it? In t…

1
Why Business Principles are Inseparable from Successful Ministry with Phil Routly 33:43

1M ago33:43

33:43

Pastors and leaders of all denominations need to recognise that ministry, in many ways, is similar to running a business. As a pastor, you provide valuable guidance in many areas. However, it may struggle if you do not approach ministry with a business mindset. Remember, the goal is to hear, "Well done, good and faithful servant." To achieve this, …

1
The one with the (CX) Pet Shop Boys - Scott Lee Holloway, VOC Manager APS Bank (Malta) E167 34:42

1M ago34:42

34:42

🎤🎞️MALTA Y’all!!! “The one with the (CX) Pet Shop Boys” with Scott Lee Holloway, VOC Manager APS Bank (Malta) in CX Passport Episode 167 🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:29 Pet Shops and CX Origin Stories 4:40 Bad customer experience is expensive 7:45 Overcoming skepticism about customer experience 9:20 Firefighting vs proce…

1
The one with the customer support great day - Jordan Hooker CX #OpenToWork E166 25:10

2M ago25:10

25:10

🎤🎞️The month’s CX #OpenToWork seeker in “The one with the customer support great day” with Jordan Hooker in CX Passport Episode 166🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:30 Why is customer experience important? What drew Jordan to CX? 7:00 How to create sustainably good experiences for customers 11:29 Contact center insight story …

1
Human Dads 183

2M ago

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The Honorable Rhylan Rowe, Seve Ballmer vs Mark Cuban, 6 foot 2 inch 3 Year Old, Awkward TSA Pre-check storyBy Human Dads

1
Sticky Fingers by The Rolling Stones

2M ago

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Candice Lepage joins me to discuss The Rolling Stones' 1971 album Sticky Fingers. This was originally on the 100 Greatest Albums List. Candice Lepage is cinn48 everywhere except TwiX Download IYE24011001.mp3 In Your Earholes on Twitter/X Jasen on Twitter/XBy Jasen and Oliver

1
Tax Season Is Over, Do These 3 Things Now Lotwalk.com #weknowretail #first30 13:07

2M ago13:07

13:07

Tax Season Is Over, Do These 3 Things Now Lotwalk.com #weknowretail #first30By Lotpop

1
The one where org design gets in the way - Silvana Buljan Executive Director Bond EMEA E165 34:07

2M ago34:07

34:07

🎤🎞️How can org design affect customer centricity? “The one where org design gets in the way” with Silvana Buljan Executive Director Bond EMEA in CX Passport Episode 165🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 3:27 Taking customer centricity from buzzword to action 7:01 Org design can impede customer centricity 11:25 Talent management …

1
Human Dads 182

2M ago

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Sports Clothing, Jase has a Vision, Animal Shelter Blues, MavsBy Human Dads

1
Human Dads 181

2M ago

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Horrible programming for kids, Music Industry Beef, MavsBy Human Dads

1
The one with the Disney Wisdom - Francesca Tempestini - Employee Experience Advocate E164 32:53

2M ago32:53

32:53

🎤🎞️Let the mouse guide us in “The one with the Disney Wisdom” with Francesca Tempestini - Employee Experience Advocate in CX Passport Episode 164🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:58 Becoming aware of the importance of customer experience 6:56 Developing a reflex for customer experience 10:17 Handling customer concerns at Disn…

1
Episode 235: All Hair, No Talent

2M ago

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This week, Jasen and Oliver go back to the 80s to discuss two hair metal songs that prove that musical acuity was not necessary to be a hit. Oliver wonders about the meaning of his pick, and Jasen wonders if the guitarist was even in the same plane of existence as the rest of the band. Download Episode235.mp3 In Your Earholes on Twitter/X Oliver on…

1
Human Dads 180

2M ago

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Trapped in the Closet, Being a Bad Dad, Stankin’ Ass Kids, See Ya Soon, Mavs Playoff Preview, Platinum Card BradBy Human Dads

1
The one with Customer Trust - Ilenia Vidili Customer Centricity Advisor E163 32:47

2M ago32:47

32:47

🎤🎞️Find customer centricity in “The one with Customer Trust” with Ilenia Vidili Customer Centricity Advisor in CX Passport Episode 163🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:52 Understanding Customer Centricity 6:49 The Business Value of Customer Centricity 10:42 Consistency and Commitment in Customer Centricity 13:31 Building Cust…

1
Human Dads 179

3M ago

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Lay on the Mattress with USBy Human Dads

1
The one with LEGO Serious Play - Sirte Pihlaja, CEO & LEGO Serious Play Facilitator E162 34:17

3M ago34:17

34:17

🎤🎞️Recover your creativity! “The one with LEGO Serious Play” with Sirte Pihlaja, CEO and LEGO Serious Play Facilitator in CX Passport Episode 162🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:47 Journalism as a path to customer experience 5:48 The importance of creativity as adults 10:09 All about LEGO Serious Play 15:39 1st Class Lounge …

1
Episode 234: Shoutout To The Ladies

3M ago

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This week, Jasen and Oliver take a look at some underappreciated women in music. Jasen talks about an all-woman rock band from the early 70s and Oliver talks about an oft-unheard cover from a new wave queen. Download Episode234.mp3 In Your Earholes on Twitter/X Oliver on Twitter/X Jasen on Twitter/X Video for Oliver's song Video for Jasen's song…

1
Human Dads 178

3M ago

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Eclipse’ll shoot your eyes out, Improv Rhylan, Girl-Lady-Woman, Fortunate Son - Garland, Bowling league Brad, Hawks Kill Pigeons, Blood work anxiety, Drug Test OppressionBy Human Dads

1
Used Car Days Supply Is Misleading Right Now, Let Me Explain Lotwalk.com #first30 11:21

3M ago11:21

11:21

Used Car Days Supply Is Misleading Right Now, Let Me Explain Lotwalk.com #first30By Lotpop

1
The one where she’s feral about support - Ashley Hayslett CX #OpenToWork E161 36:21

3M ago36:21

36:21

🎤🎞️Let’s help our next CX #OpenToWork seeker in “The one where she’s feral about support” with Ashley Hayslett in CX Passport Episode 161🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:48 Early Experience in Customer Support 4:14 The Joy of Helping People with Customer Support 7:41 Bridging Gap Between Customer and Business Decisions 13:39…

1
Human Dads 177

3M ago

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Not invited to The Tavern, Buried Skis and Lost Cities, Jase Erwin, On the Ballot, Can’t trust the Mavs yet, We’re all Baseball Boys, Scott Feldman’s D**k in the Wind, Porn Ban in the TXBy Human Dads

1
The one with the people heroes - Celia Fleischaker CMO at isolved E160 31:59

3M ago31:59

31:59

🎤🎞️Up up and away! “The one with the people heroes” with Celia Fleischaker CMO at episode sponsor isolved in CX Passport Episode 160? What’s in the episode?... CHAPTERS 0:00 Introduction 3:05 Blending Marketing and Experience 6:28 Defining Employee Experience 8:49 Employee Experience and Tangible Business Value 13:50 Employee Expectations and Custo…

1
The Final Cut by Pink Floyd

3M ago

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DocPinko joins Jasen to talk about the 1983 album, The Final Cut by Pink Floyd. Download IYE24021501.mp3 In Your Earholes on Twitter/X Doc Pinko on Twitter Jasen on TwitterBy Jasen and Oliver

1
One Area I Would Focus On For Used Car Management Right Now Www.lotwalk.com #first30 #weknowretail 15:39

3M ago15:39

15:39

One Area I Would Focus On For Used Car Management Right Now Www.lotwalk.com #first30 #weknowretailBy Lotpop

1
Human Dads 176

3M ago

—

TC Fleming, Watch along Baseball, Rough times at Disney, Death and more deathBy Human Dads

1
The one with mental health and CX - Stephanie Coradin CEO & Founder DEMBO Inc E159 32:32

3M ago32:32

32:32

“The one with mental health and CX” with Stephanie Coradin CEO & Founder DEMBO Inc in CX Passport Episode 159🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:35 Linking Mental Health and Leadership 5:25 Mental Health and Customer Experience 9:43 Importance of Self Awareness 12:27 Hospitality and Customer Experience 13:53 Role of Listening a…

1
The one with where she’s OG AI - Alyona Medelyan Co-Founder & CEO Thematic E158 32:35

4M ago32:35

32:35

🎤🎞️“The one with where she’s OG AI” with Alyona Medelyan Co-Founder & CEO Thematic in CX Passport Episode 158🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:43 Alyona representing OG of AI 5:46 Advancements in AI and Language Models 8:16 Thematic origin story - Solving customer problems 10:26 Democratization of Insights 14:29 Understanding…

1
Episode 233: Yes Virginia, They Can Disagree

4M ago

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In an In Your Earholes first, Jasen and Oliver have a disagreement over a song (It's not Oliver's song). Don't worry, they're not mad at each other, though. Jasen picks a spinoff of a truly great band, and Oliver just picks something awful that was funded by Canadian taxpayers. Download Episode233.mp3 The video for Oliver's song In Your Earholes on…

1
Human Dads 175

4M ago

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No sleep zone, Phone checker muscle memory, Young Life Millennial Senator, Teachers brainwashing kids, The direction of the Mavs basketball franchiseBy Human Dads

1
Take My Word, Peaks And Valleys Coming For Used Cars Lotwalk.com #lotwalk #first30 12:11

4M ago12:11

12:11

Take My Word, Peaks And Valleys Coming For Used Cars Lotwalk.com #lotwalk #first30By Lotpop

1
The one with outcomes not experiences - Jermaine Edwards B2B Customer Growth Strategist E157 32:58

4M ago32:58

32:58

🎤🎞️ “The one with outcomes not experiences” with Jermaine Edwards B2B Customer Growth Strategist in CX Passport Episode 157🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 3:18 CX skepticism in the Boardroom 7:35 Which customers should a company care about? 11:35 Creating Clarity in Customer Experience 12:44 Outcomes or experiences 16:18 1st …