Best John Shep Podcasts (2024)

1
EP 132: Keegan Gaunt - She's Going to (the Paralympics in) Paris! 28:09

5h ago28:09

28:09

Keegan Gaunt is taking her talents to Paris! Ahead of the Paris Paralympics this month, the Canadian Record Holder in the 1500m joins the Athletics Ontario Running Podcast to share her journey from Thunder Bay to the University of Guelph to Victoria, BC, to become a consummate Team Canada Athlete! She has defeated injuries, stress fractures and dis…

1
An Inclusive Employee Experience Featuring Jonathan Stutz 27:07

29m ago27:07

27:07

Building High-Performance Teams through Inclusion, Diversity, and Equity Shep Hyken interviews Jonathan Stutz, President of Global Diversity Partners, Inc. and author of Daily Practices of Inclusive Leaders: A Guide to Building a Culture of Belonging. He shares daily practices and strategies for inclusive leadership that create a workplace where em…

1
EP 131: Malindi Elmore - Ready for Paris Olympics 37:53

6h ago37:53

37:53

New name, same great quality guests! The now AO Running Podcast is proud to welcome Paris 2024 Canadian marathoner Malindi Elmore to the show. Paris 2024 Olympics will close out with Malindi competing in the women's marathon - who will she inspire with her 2024 performance? Because we know she has inspired us all the way to get here. Listen and che…

1
The 3 E's of Customer Experience Featuring Michelle Pascoe 25:12

34m ago25:12

25:12

Tips for Training Teams with a Hospitality Mentality Shep Hyken interviews Michelle Pascoe, CEO of Optimum Operating Procedures and Services, also known as OOPS. She talks about the 3 E's of customer experience and the impact of values-based training on creating a lasting impression. This episode of Amazing Business Radio with Shep Hyken answers th…

1
Hello Citizen Founder and CEO John Stamm 21:16

9d ago21:16

21:16

In this episode, host Mike Miller chats with Hello Citizen founder and CEO John Stamm. The St. Louis-based startup harnesses artificial intelligence to help businesses, voters, government officials, and others stay on top of all of the topics and ideas being discussed in local and state government through digestible meeting recaps. In this conversa…

1
EP 130: Rory Linkletter 40:35

7d ago40:35

40:35

Rory Linkletter has had a banner 2024 so far: a half marathon personal best of 1:01:02 at the Houston Half Marathon in January, followed by a personal best of 2:08:01 at the Seville Marathon in February that helped him qualify for the 2024 Summer Olympics in Paris. He is the second fastest Canadian male of all time over the marathon distance, but h…

1
How to Boost Customer Experience Featuring Stephen Kowal 22:33

6h ago22:33

22:33

How Connectivity Impacts Customer Satisfaction, Business Processes, and Public Safety Shep Hyken interviews Stephen Kowal, Chief Commercial Officer of Nextivity. He talks about how connectivity can impact various aspects of customer experience, from retail experiences to public safety, and seamless experiences. This episode of Amazing Business Radi…

1
EP 129: Olivia Lundman & Evan Dunfee - Mixed Race Walker Olympic Team 40:02

14d ago40:02

40:02

First time ever! That is the Mixed Race Walker Olympic Event and Canada is sending Olivia Lundman and returning guest Evan Dunfee to compete at Paris 2024! This week on the Trillium Running Podcast, they join host John Shep to chat about respecting the process and what it means to have a powerful team dynamic - and how these two things brought them…

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A Human-Centric Approach to Artificial Intelligence Featuring Jeffrey Russell 29:00

3h ago29:00

29:00

Creating Authentic, Augmented, and Applied Technology to Enhance Customer Experiences Shep Hyken interviews Jeffrey Russell, Chief Executive Officer at C1. He talks about transformative leadership and the need for authentic and empathetic technology solutions that enhance customer experience. This episode of Amazing Business Radio with Shep Hyken a…

1
Ole Tyme Produce's President and CEO Joan Daleo 26:18

23d ago26:18

26:18

In this episode, host Mike Miller chats with Ole Tyme Produce's president and CEO Joan Daleo. For more than 50 years, Ole Tyme Produce has been a St. Louis mainstay in the food distribution business. But when the pandemic arrived and the restaurant industry froze, Ole Tyme Produce reached a pivot point. It was up to Daleo and her team to come up wi…

1
EP 128: Ben Flanagan - Paris 2024 Olympics 48:39

22d ago48:39

48:39

By John Shep

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How to Be Ridiculously Easy to Do Business Featuring David Avrin 27:42

28d ago27:42

27:42

Tips on How to Eliminate Friction for Your Customers Shep Hyken interviews David Avrin, customer experience speaker and consultant. He talks about his latest book, Ridiculously Easy to Do Business With: A practical guide to giving customers what they want—when and how they want it, and shares actionable tips on providing a hassle-free customer expe…

1
EP 127: Canal Pursuit 1:04:40

29d ago1:04:40

1:04:40

Learn how to support Canal Pursuit at: https://mdsc.akaraisin.com/ui/dd2024/g/42046 and use the promo code trillium10 for a great discount!!By John Shep

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Customer Focused Leadership Featuring Blake Morgan 25:56

1M ago25:56

25:56

How to Get into the Customer Experience Mindset Shep Hyken interviews Blake Morgan, customer service expert, bestselling author, and the host of The Modern Customer Podcast. She talks about her latest book, The 8 Laws of Customer-Focused Leadership: The New Rules for Building a Business Around Today's Customer, and how to create a culture that prio…

1
Edward Jones' Managing Partner Penny Pennington 26:16

1M ago26:16

26:16

In this episode, host Mike Miller chats with Penny Pennington, managing partner of Edward Jones. The discussion touches on the company's St. Louis roots, how Edward Jones has benefitted from being a St. Louis institution, and the ways in which it is leveraging artificial intelligence to assist clients. Pennington also shares insights into The Great…

1
Rythmia Ayahuasca Retreat: After Action Review 1:38:02

21d ago1:38:02

1:38:02

In today's episode, Mike Sarraille is joined by an extraordinary panel of guests: jiu-jitsu legend Xande Ribeiro, former NFL offensive tackle and guard John Welbourn, and Bravo television personality Shep Rose. Together, they delve into their transformative experiences at the Rythmia retreat in Costa Rica, where the potent and sacred brew, ayahuasc…

1
EP 126: Western States Endurance Run Ontario Party 1:08:53

1M ago1:08:53

1:08:53

The Western States Endurance Run is arguably the most prominent ultramarathon in all of North America. On this episode of the Trillium Running Podcast, we catch up with four athletes who are taking on that 100 mile challenge! Host John Shep speaks this week with Jeff Rowthorn of Happy Trails Racing, local trail legend Iris Cooper, ulltrarunner Fran…

1
Shep Rose's Wild Ride: Real Estate, Reality TV, and Personal Growth 1:24:52

1M ago1:24:52

1:24:52

Shep Rose, a well-known figure from Bravo TV's "Southern Charm," delves into his fascinating journey from rebellious youth to reality TV star and entrepreneur. Listen as Shep discusses the highs and lows of his reality TV career, the pressures of public scrutiny, and his ongoing quest for authenticity and meaningful connections. Learn more about yo…

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Nordstrom's Customer Service Evolution Featuring Robert Spector 26:20

1M ago26:20

26:20

Embracing Changing Customer Needs Shep Hyken interviews Robert Spector, international keynote speaker, and bestselling author. He talks about his latest book, The Century-Old Startup: The Nordstrom Way of Embracing Change, Challenges, and a Culture of Customer Service and how any company can stay in business during the most challenging times. This …

1
EP 125: Pride Month Running Panel - AO Celebrates Pride Month 47:23

2M ago47:23

47:23

Register to be an Athletics Ontario member: https://athleticsreg.ca/#!/memberships/athletics-ontario-2024-membershipBy John Shep

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Anthony Michael Hall on SNL, John Hughes, and The Brat Pack 31:45

29d ago31:45

31:45

Today's guest is the iconic actor and producer, Anthony Michael Hall. Anthony dives into his incredible journey – from his early days on Saturday Night Live and his classic 80s films, to his latest ventures in filmmaking and screenwriting. Anthony shares fascinating behind-the-scenes insights into the demanding SNL schedule, balancing multiple proj…

1
The Employee Experience Revolution Featuring John DiJulius 31:09

1M ago31:09

31:09

A Good CX Starts With a Good EX - How to Create a Fulfilling and Meaningful Employee Experience Shep Hyken interviews John DiJulius III, Founder and Chief Revolution Officer of The DiJulius Group and bestselling author. He talks about the role of leadership and company culture in shaping a positive work environment. This episode of Amazing Business…

1
Guarantee Electrical CEO Rich Ledbetter 22:38

2M ago22:38

22:38

In this episode, host Mike Miller chats with Guarantee Electrical CEO Rich Ledbetter. The discussion focuses on the company's pivot to an employee ownership model, including the benefits and pain points of ESOPs for leaders and employees alike. Ledbetter also shares insights into what the ESOP process looks like, industries where the model might wo…

1
Behind the Scenes of Mark Greaney’s Latest Thrillers 1:11:37

1M ago1:11:37

1:11:37

We’re diving deep into the fascinating world of artificial intelligence, global geopolitics, and the gripping stories behind the bestselling novels of our guest, Mark Greaney. Inspired by tech moguls' futuristic visions of AI, Mark embarked on extensive research, comparing today's US-China AI race to the historic US-USSR space race, and delving int…

1
EP 124: Rach McBride, Triathlete - AO Celebrates Pride Month 32:24

2M ago32:24

32:24

We continue our celebration of Pride Month with Rach McBride (and guest co-host Cory Freedman!), who is a five-time Ironman 70.3 winner and the first open non-binary professional triathlete. They are crushing it in the worlds of triathlon and gravel racing, but it has not been easy as a non-binary athlete. The world of athletics encounters similar …

1
Pete Hegseth Discusses Military Standards and Leadership 40:36

1M ago40:36

40:36

Pete Hegseth, a combat veteran, former military officer, and New York Times bestselling author. Pete brings his extensive experience from Iraq, Afghanistan, and Guantanamo to the table as they discuss the challenges and necessary reforms in the U.S. military. Pete shares insightful recommendations for transforming military culture, emphasizing the …

1
Adding Value Beyond the Purchase Featuring Mikhail Naumov 23:53

1M ago23:53

23:53

How to Proactively Anticipate Customer Needs Shep Hyken interviews Mikhail Naumov,founder and CEO of Paylode Inc. He discusses how businesses can enhance their customers' experiences by proactively addressing their secondary and tertiary needs, going beyond just selling their core products or services. This episode of Amazing Business Radio with Sh…

1
EP 123: Dee Pearson - AO Celebrates Pride Month 48:21

2M ago48:21

48:21

Dee Pearson is an athlete, an LGBTQ+ advocate and an inspiration. Guest co-host Cory Freedman of the TO Women's Run Series joins us to learn all about Dee's running story, their ever-growing connections to the running community, and their recent 50k finish at Sulphur Springs Trail Race! Enjoy as we run with and celebrate Pride this month at Athleti…

1
From Submarines to Data Centers: Kirk Offel on the Future of Veteran-led Industries 1:09:41

2M ago1:09:41

1:09:41

Kirk Offel is a visionary in the data center industry and a passionate advocate for veterans. Kirk delves into the innovative solutions necessary to meet the skyrocketing demand for power in our increasingly digital world. He discusses the pivotal role of small modular nuclear reactors in curbing climate change and the complexities surrounding the …

1
The Power of Human-Applied AI Featuring Verizon CXO Brian Higgins 23:12

1M ago23:12

23:12

Transforming Customer Experiences One Interaction at a Time Shep Hyken interviews Brian Higgins, Chief Customer Experience Officer of Verizon Consumer Group. He talks about how every interaction can shape brand perception and how to use AI to enhance customer and employee experience. This episode of Amazing Business Radio with Shep Hyken answers th…

1
Maxine Clark on the Delmar DivINe 41:30

2M ago41:30

41:30

In this episode, host Mike Miller chats with Build-A-Bear founder Maxine Clark, who is now the CEO and co-founder of the Clark-Fox Family Foundation. The discussion touches on the impact of the Delmar DivINe, including how the development is serving as a hub for nonprofits and essential services. Clark also shares insights into how to recognize goo…

1
EP 122: Sulphur Springs Trail Race 2024 Recap 51:25

2M ago51:25

51:25

Sulphur Springs Trail Race 2024 is in the books! This past weekend, the Ontario trail running community came out in full force for 10k, 20k, 50k, 50mi, 100km, 100mi and 100mi Team Relay events. We recap this amazing weekend of races with those who were there, including host John Shep, Canadian running icon Krista DuChene, Gotta Run Racing podcast h…

1
Legacy Beyond the Field: Community Champion Derrick Johnson 1:07:20

2M ago1:07:20

1:07:20

Derrick Johnson, a former NFL player renowned for his standout career with the Kansas City Chiefs and Texas Longhorns. Derrick shares insights into his journey from high school to the University of Texas, his transition to the NFL, and the challenges he faced along the way. From his dedication to strength training to his resilience in overcoming se…

1
Challenging the Status Quo of Customer Experience Featuring Joseph Michelli 25:58

2M ago25:58

25:58

How Curiosity and Innovation Can Transform Your Business Shep Hyken interviews Joseph Michelli, keynote speaker, organizational consultant, and bestselling author. He discusses the principles and strategies in his latest book, Customer Magic – The Macquarie Way, including reimagining customer experience, empowering employees, and transforming busin…

1
EP 121 - Maya McDonald, Ottawa Frontrunners 37:39

3M ago37:39

37:39

Register to be an Athletics Ontario member: https://athleticsreg.ca/#!/memberships/athletics-ontario-2024-membershipBy John Shep

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Business Icon John Paul Dejoria’s Remarkable Journey 55:35

2M ago55:35

55:35

In today’s episode, we dive deep into the legendary John Paul Dejoria, a name synonymous with entrepreneurial grit and philanthropic spirit. Dejoria is an American entrepreneur, self-made billionaire, and philanthropist best known as a co-founder of the Paul Mitchell line of hair products and The Patrón Spirits Company. Dejoria shares personal anec…

1
Embracing the Four Phases of the Contact Center Featuring Joseph Walsh 32:12

3M ago32:12

32:12

Optimizing Process, People, and Technology to Create a Better Customer Service Experience Shep Hyken interviews Joseph Walsh, Vice President of Product Marketing for GoTo. He shares the Four Phases of the Contact Center and the significance of placing customer experience at the heart of your company's operations. This episode of Amazing Business Ra…

1
Customer Experience Expert Shep Hyken 38:15

3M ago38:15

38:15

In this episode, host Mike Miller chats with Shep Hyken, the St. Louis–based bestselling author, podcaster, and keynote speaker who helps organizations around the world learn and implement best practices for serving people in a variety of industries. The discussion focuses on the trends in customer experience and customer service that leaders of an…

1
EP 120: Marc Roy, Sportstats 33:19

3M ago33:19

33:19

Ready, set, go! We are off talking to the man behind Sportstats (and the newest addition to the Ironman family: Ironman Ottawa!), Marc Roy. What are his best finish line stories? How do you catch those athletes trying to game the system? And what are the best travel tips from the road warrior himself? Find out more about Marc Roy on IG: https://www…

1
Bob Parsons: Vietnam Veteran Turned Business Mogul Reflects on Life Lessons 1:04:22

2M ago1:04:22

1:04:22

Bob Parsons, is a decorated Vietnam veteran, founder of GoDaddy, and a true innovator in multiple industries. From growing up in East Baltimore with the odds stacked against him to becoming a prominent billionaire business tycoon, Bob's journey is nothing short of remarkable. Bob also shares insights into his passion projects, including the revolut…

1
Empowered Leadership in Times of Crisis Featuring Brian P. Kruzelnick 38:06

3M ago38:06

38:06

Why Trust, Readiness, and Humanity are Important in Crisis Management Shep Hyken interviews Chief Master Sergeant Brian P. Kruzelnick, a.k.a. Chief BK, Command Senior Enlisted Leader for U.S. Transportation Command. He discusses integrating crisis management and training into everyday business practices and organizational culture. NOTE: This episod…

1
EP 119: Ian Sharman, Ultrarunner, on the Ontario Triple Crown of 100s 47:04

3M ago47:04

47:04

The Ontario Triple Crown of 100s: Sulphur Springs Trail Race, Tally in the Valley by Happy Trails Racing, Haliburton Forest 100. In this province, these are the three trail 100 milers and our host, John Shep, speaks to the US Grand Slam of Ultrarunning's record holder, Ian Sharman, about taking on the challenge to complete them all in 2024. How do …

1
Lee Ross: Insights on Police Recruitment, SWAT Operations, and Community Relations 1:25:03

2M ago1:25:03

1:25:03

In this episode, Lee Ross shares personal stories from his time in the Marine Corps and his extensive career in law enforcement, discussing critical issues like accountability in policing, the influence of culture on youth behavior, and the challenges faced by law enforcement during times of crisis such as the COVID-19 pandemic. We'll also hear Lee…

1
How AI Innovation Drives a Better Customer Experience Featuring Alan Masarek 34:14

3M ago34:14

34:14

Empowering Customer Interactions and Employee Engagement Shep Hyken interviews Alan Masarek, President and Chief Executive Officer at Avaya. He talks about leveraging AI to improve customer experience, enhance employee productivity, and create better business outcomes. This episode of Amazing Business Radio with Shep Hyken answers the following que…

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S5E8: Jennifer Frey | Reviving Liberal Learning in a Pursuit of Virtue, Happiness, and Meaning of Life 34:32

3M ago34:32

34:32

In this episode, Henry Thompson and Dr. Jennifer Frey, Dean of the Honors College at the University of Tulsa, discuss the challenges and opportunities facing liberal education. She addresses the prevailing utilitarian mindset in universities, where education is often reduced to job training rather than a pursuit of truth, goodness, and beauty. Dr. …

1
FOCUS St. Louis President and CEO Yemi Akande-Bartsch 33:59

3M ago33:59

33:59

In this episode, host Mike Miller chats with FOCUS St. Louis president and CEO Yemi Akande-Bartsch. The discussion touches on Akande-Bartsch's approach to helping local leaders reach their full potential, including why it can be helpful to create a map of leadership ecosystems to understand challenges and build relationships. Akande-Bartsch also sh…

1
EP 118: Ellie Greenwood, Ultrarunning Legend 46:38

3M ago46:38

46:38

Find out more about Ellie Greenwood on IG: https://www.instagram.com/elliejgreenwoodBy John Shep

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Navigating the Arctic and the Newsroom with Bill Hemmer 52:12

3M ago52:12

52:12

Today, we sit down with Bill Hemmer, a veteran FOX News anchor for America's Newsroom with a wealth of experience that spans some of the most remote and challenging environments on the planet. From the extreme conditions of Kandahar, Afghanistan, to the icy vastness of the Arctic Ocean, Bill shares his firsthand insights into the world's strategic …

1
Elevated Experience Equals Emotional Engagement Featuring Richard Weylman 25:50

3M ago25:50

25:50

Acquire and Keep Clients for Life Shep Hyken interviews Richard Weylman, hall of fame inducted keynote speaker and bestselling author. He talks about his latest book, 100 Proven Ways to Acquire and Keep Clients for Life, and how an elevated customer experience helps brands stand out amidst the competition. This episode of Amazing Business Radio wit…

1
EP 117: Natasha Wodak, Canadian 10K Champion - Celebrating 50 Years of Running 42:13

4M ago42:13

42:13

Natasha Wodak, Canada's fastest female marathoner, is taking on the Hamburg Marathon this weekend in her bid to qualify for a third Olympic team at Paris 2024. She chats with Trillium Running Podcast host John Shep about how she navigates the adversity in competition, but also the collective soul of Canadian athletics. They also take a detour to ce…

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