HR Break Room is a podcast from your friends working in human resources, dedicated to bringing you interesting break room conversations with experts on the latest buzz surrounding HR and HR tech. HR Break Room brings together industry experts to discuss brewing trends and robust solutions to today’s workplace challenges.
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Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Show notes over at http://nobodytoldmethat.libsyn.com/
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The truth is...organizations that focus on creating a thriving workforce are more successful now and later. Join Susan Morgan Bailey, Marsh & McLennan Agency Culture & Wellbeing Practice Leader, for discussions with executives and practitioners as they break down the art and science of building successful organizations through thriving team members. If you believe it is possible to take care of your people and be successful in business too and aren’t quite sure how to get there, the Growth C ...
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EP 123: Dental Insurance Updates with Lisa Greer of CDA
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Don't forget to check out the video episode on YouTube! Lisa Greer is the California Dental Association’s dental benefit expert (and repeat guest!). We talked about quite a few topics including Change Healthcare and advice that can get you audited. We both firmly believe that the insurance coordinator is a key player in protecting the doctor’s lice…
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Steve Boese on Tech Disengagement in a Multigenerational Workforce
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Tech disengagement happens when tools intended to make our work easier actually make things more difficult. It compounds what we do, forcing us to find workarounds or abandon the tech outright. How can you bridge the gap between technology and business needs? On this episode of the HR Break Room® podcast, HR Technology Conference co-chair Steve Boe…
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EP 122: Training, Profitability, and Patient Conversations with Dayna Johnson
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Don't forget to check out the video episode on YouTube! Join us for a candid conversation about financial management and team development. I’m thrilled to welcome back my close friend, Dayna Johnson, a dental consultant who's made a name for herself in the world of digital workflows and accounts receivable wizardry. We tackled these topics: Why col…
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EP 121: DSO Operations and Practice Valuations with Dr. Tony Stefanou
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Don't forget to check out the video episode on YouTube! Understanding the impact of Dental Service Organizations (DSOs) is critical for every office manager and dentist. My friend Dr. Tony Stefanou - the founder of Connect the Dents - is a solid resource in this area. Even if you’re not planning to join one soon you should know how they operate and…
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EP 120: The Multigenerational Dental Office with Michelle Coker and Matt Nelson
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Don't forget to check out the video episode on YouTube! Great employees are worth their weight in gold. Managing them is usually the most taxing part of the job. Different personalities, different ages - all of it comes with pros and cons. My guests - Michelle Coker and Matt Nelson from the California Dental Association - help offices with these ch…
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Women in the Workplace: Fostering Women's Leadership and Influence
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In this episode of the HR Break Room® podcast, we welcome Paycom’s director of HR business services, Tiffany Gamblin, and Sharlyn Lauby, president of HR consulting firm ITM Group. In honor of Women’s History Month, Gamblin and Lauby discuss women in the workplace, their influence and how organizations can best support them. From women in leadership…
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EP 119: Hygiene Advancements and Issues for 2024 with Rachel Wall, RDH, BS
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Don't forget to check out the video episode on YouTube! It’s always fun to have Rachel Wall back for hygiene updates. She’s the founder and president of Inspired Hygiene and is my go-to for shedding light on the latest trends and products in dental hygiene. We tackled these topics: The challenges of the various hygiene compensation models How a kno…
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Talking Time Off With HR Expert Trish Steed
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As employees place an ever-increasing premium on work-life balance and mental health, time off plays an even more significant role in the modern workplace. That’s why it’s essential that the modern HR professional stay abreast of the terms, nuances and technology surrounding this benefits staple. Trish Steed, co-founder of H3 HR Advisors joins the …
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EP 118: Dental Compliance Challenges and Solutions with India Chance
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SHOW NOTES: Don't forget to check out the video episode on YouTube! Returning guest India Chance joined me for another infection control, bug-filled episode! She's the founder of Learn to Prevent and always teaches me something new. Sometimes I wish I didn't know it but it's important for our patients and practices. Some highlights from our talk: I…
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EP 117: Breaking Down Interoperability Challenges with Dr. Bryan Laskin
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Don't forget to check out the video episode on YouTube! In this episode, I sat down with Dr. Bryan Laskin – a dental tech entrepreneur, an author and a good friend. He's been on before (Ep 76) and just like last time, the conversation flowed. Dentistry is changing behind the scenes. We think of progress as materials updates and faster scans. But wh…
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Steve Boese Talks the Latest in Time-Off Tech
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Delayed time-off decisions can create an avalanche of problems. Scheduling is slowed down, budgeting is hampered, employee trust may erode and the risk of non-compliance fines grow ever larger. Nobody wants time-off requests to languish in limbo — and for good reason! In this episode of the HR Break Room® podcast, HR Technology Conference co-chair …
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Talent Strategist Steve Cadigan on Building a Positive Workplace Culture
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LinkedIn’s first chief HR officer, Steve Cadigan, continues his HR Break Room® visit with a discussion about employee well-being and the idea of workplace wellness. He examines wellness in a professional context and shares ways employers can support their teams. Cadigan earned his workplace culture expertise overseeing LinkedIn’s recruitment, engag…
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EP 116: Dental Industry Shifts: AI, Hygiene Compacts, and Conferences with Andrew Johnston and Kevin Henry
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In this episode, I was joined by Andrew Johnston, co-founder of “A Tale of Two Hygienists,” and the man responsible for The Dental Podcast Network at Dental Economics. He's also a restorative hygienist. Also making an appearance was Editor-In-Chief at Dr. Bicuspid and my Chew On This Podcast co-host, Kevin Henry. We discussed some of the noticeable…
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Talent Strategist Steve Cadigan on the Future of Work and Cultivating a Richer Employee Experience
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Most people understand that diversity and inclusion in the workplace are important, but can we do more than simply recognizing this as a fact? Is it possible to leverage diversity and inclusion to build a positive organizational culture, improve work quality and increase productivity? LinkedIn’s first chief HR officer, Steve Cadigan, joins the HR B…
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EP 115: The Threat of Workplace Violence In Dental Offices with Duane Tinker
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In this episode, we dive deep into the concerning issue of workplace violence in dental offices. I was joined by my friend Duane Tinker, a compliance consultant and former investigator for the Texas Dental Board. This episode is a bit more serious than usual but oh so important. Dental Office Safety: We discuss the duty of business owners to provid…
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Neil deGrasse Tyson on the Myth of Multitasking
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Stress has a sneaky way of turning into burnout before we can recognize the symptoms and take steps to protect our mental wellness. Can cutting-edge science help us regain some of our lost calm? For that answer, we turned to a leading scientist. Astrophysicist, author and all-around science ambassador Neil deGrasse Tyson, Ph.D., visits the HR Break…
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EP 114: Shake Up Your Marketing with Gary Bird of SMC National
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In this episode, I was joined by Gary Bird, founder and managing partner of SMC National, to discuss changes in dental marketing strategies. We talked about many topics but really became animated when these came up: Video Marketing: Gary emphasized the importance of video in marketing, especially for promoting larger dental treatments. He discusses…
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The HR Automation Agenda: Best Practices for Efficient Processes With Steve Boese
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With so many administrative duties on HR’s plates, multitasking can quickly give way to mental exhaustion and cognitive overload. The solution? Automating basic HR and payroll tasks! In the evolving world of work, automation is a double-edged sword. Sure, it opens doors to better, more efficient HR processes. But it can also introduce complex chall…
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EP 113: Preventing Cyber Attacks, Phishing and HIPAA Fines
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October is Cybersecurity Awareness Month. In this episode, I took a deep dive into the world of cyber attacks and cybersecurity in the dental industry. My guests Teresa Pichay of the California Dental Association and Colette Johnson of The Dentists Insurance Company shared how phishing, vishing (it’s a thing!), and other forms of cyber attacks take…
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AI, Ransomware and the Changing Digital Landscape With the AHA's Cybersecurity Expert, John Riggi
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As AI and other technologies continue their rapid advance, effective cybersecurity that can evolve with the times becomes equally important. In comes John Riggi — veteran FBI agent, senior representative to the CIA, a member of the White House Cyber Response Group and the American Hospital Association’s very first advisor for cybersecurity and risk…
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Ep 112: PANEL: What Dentists Want In A Manager
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It's a beautiful situation when a manager and dentist truly co-pilot the practice! It takes work to reach that balance though. For this deep dive into the manager-dentist dynamic, I gathered three dentists in different stages of their careers. They shared what worked and - more importantly - what didn't work. They also shared how they show apprecia…
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EP 111: Secrets of a Well-Systemized Dental Practice with Dr. Addison Killeen
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It's not often I can fangirl over one of my guests! Dr. Addison Killeen joined me to discuss the importance of systemization in dental practices and how it can transform the way we run our businesses. I've listened to him speak on these topics and am thrilled to share this knowledge with you. He believes that high levels of systemization and consis…
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Ep 110: PANEL: Insurance Outsourcing and Management
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This one is for you, my fellow insurance nerds! Outsourcing and insurance are two hot topics in most dental groups. Many offices choose to outsource to lessen strain on and burnout of their valued team members. This strong demand has resulted in many brave entrepreneurs offering this service. I asked three successful remote billing company owners t…
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EP 109: Talking Insurance and Revenue with the California Dental Association
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My guests are Matt Nelson and Lisa Greer from the California Dental Association. They handle practice management and benefits issues from their member dentists. Between the two of them they've heard some stories! They share so many tips on this episode. Just a few critical topics facing owners and practice leaders: Non-covered services Leased netwo…
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HR Transformation @ Grand Valley State University: A conversation with Mychal Coleman and Lindsey DesArmo
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This episode features an organization that is truly doing the deep work necessary to evolve culture. My guests, Mychal Coleman Associate Vice President of Human Resources at Grand Valley State University and Lindsey DesArmo, Interim Director of Talent Management at GVSU, began the journey of culture evolution when they realized a few years ago, the…
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Robin Roberts on the Significance of Authenticity for Employee Engagement
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In order to create opportunities for transformational success, your employees first must have the freedom to be themselves. Emotional transparency and inclusivity are key to achieve this, and no person has demonstrated these values quite like Robin Roberts, the versatile co-anchor of the top-rated morning news program, ABC’s Good Morning America. I…
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EP 108: PANEL: Location, Location, Location!
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Another fun panel discussion! My two guests have helped offices grow by advising or facilitating the changes. Malika Azargoon and Jennifer Steadman shared their thoughts on these topics: the importance of signage due diligence and how non-contractual items can kill a deal who you want on your transition team Lots of laughs, stories and advice. I ho…
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AI and the Evolution of Work and Leadership With Futurist Mike Walsh
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Guest: Futurist Mike Walsh You may have heard about it at work or on the news. It’s artificial intelligence or “AI” for short — a complex subject that’s still evolving. While some people express concern, others are optimistic and excited. Regardless of the hype or the pundits’ daily hot take, the future of work is something nearly everyone is exper…
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Gwyneth Paltrow on Inspiring, Empowering and Investing in Your Employees
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Starting a business can be scary, especially when you step outside a successful career for the unknowns of entrepreneurship. That’s exactly what Academy Award-winning actress Gwyneth Paltrow did when she founded the lifestyle brand Goop. What started as a simple newsletter in 2008 grew into an industry-leading wellness operation and a source for un…
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For the Culture: A conversation with people-mover Marcus Collins
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Dr. Marcus Collins is back on the podcast to talk about his new book For the Culture: the power behind what we buy, what we do, and who we want to be. Listen in a Marcus highlights why it’s essential to be clear on what you stand for as an organization and the importance of being intentional about building culture; why we buy the things including w…
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EP 107: Communications and Clarity with Dr. Gerilyn Alfe
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What I love about my conversations with Dr. Gerilyn Alfe is how candid she is. She talks about her unexpected experience switch from dentistry to coaching. We then dish a bit about working with different dental team types. A conversation about muddy dental vision (not the eyes) and how to prioritize our many office systems rounds out the episode. L…
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EP 106: Financial Health During Practice Growth with Perrin DesPortes
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Expansion, sales, associates - all this growth can be hard on a practice. We tend to think of growth as a positive experience and usually, it is. However the financial health of the practice can be threatened by over-leveraging, participation decisions and team changes. Perrin DesPortes shed a lot of light on these topics and shared strategies to s…
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EP 105: PANEL: Hiring (and Keeping!) Associates
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Hiring associates can be such a pain BUT it's beautiful when it works. I gathered a smart group of managers who have spent years hiring and training associates in their practices. I hope their knowledge can help you anticipate any upcoming transitions for your office. Some highlights: Which traits are a hard pass when interviewing associates? Are n…
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Become a Better Business Citizen: A conversation with Victor Cho
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My guest for this episode is Victor Cho. A passionate consumer advocate, Victor was most recently the CEO at Evite where he led the company successfully through COVID-19 and returned it to growth, financial health, and a successful corporate buy-out. He is also the creator of the 4th Stakeholder Framework on improving stakeholder capitalism. Victor…
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EP 104: Pulling Back the Curtain on Dental Labs with Voices From The Bench
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What an enlightening episode! Elvis Dahl and Barb Warner from Voices from the Bench Podcast spoke openly about the business of dental labs. I definitely learned a good amount. Imagine your lab comes in and shows you how to up your scan game. What about if they helped you to be more confident with larger restorations? This means more revenue. We cov…
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Flying Past Barriers: Celebrating Women’s History Month With America’s First Black Woman Combat Pilot Vernice “FlyGirl” Armour
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Guest: Vernice "FlyGirl" Armour As part of our observance of Women’s History Month and International Women’s Day, we wanted to hear from someone who has played a substantial role in that history. Meet Vernice “FlyGirl” Armour, America’s first Black woman combat pilot. That’s a big first for aviation, but it isn’t the only first in her exciting, gro…
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Ep 103: Amanda Hill: Former Coworker and Biofilm Aficionado
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It’s wild that Amanda and I actually worked together years ago! We take a quick trip down memory lane but then we dive into some really gross but fascinating topics. Infection control is no laughing matter but we couldn’t help it. Biofilm, cultures, water testing, fake nails - we went through it all. Enjoy! Article Amanda referenced: Waterline warn…
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If People Feel Replaceable, They’ll Act Replaceable: A conversation with Zach Mercurio, PhD.
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50 years of research has shown an individual’s sense of purpose and understanding of how they matter to an organization predicts motivation, productivity and the performance of an individual and the overall business. A lack of feeling relevant and connected to the purpose within a job or organization is one of the drivers of the Great Resignation, …
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Digging Deep: The Costs of Payroll Errors With Steve Boese
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Guest: Steve Boese, H3 HR Advisors In a new nationwide study, Ernst & Young (EY) revealed the high cost of common payroll errors under the traditional system. On average, fixing a single payroll mistake costs a company $291. The cost isn’t simply financial. Organizations also pay in time spent fixing these errors and managing the fallout they creat…
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Ep 102: PANEL: How Dental Billing Is Changing
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Dental billing is evolving but it seems like our systems are always slow to change. Listen in as I talk with a group of dental nerds (like us!) about what they see out there. Some highlights: Faster billing cycles are the way to go. Passing credit card fees to the patient. You may change your mind with this one. Is it easier to ask for money nowada…
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Opportunities for Thriving in the Multigenerational Workplace: A conversation with Dr. Jean Accius
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People are living longer and that can mean they are working longer. Where there was once a 1st act – work and then a second act – retirement, there now may be a 3rd or even 4th act. The effort to attract and engage great talent has pushed organizations to invest in the wellbeing and growth of all of their people – meeting them where they are at and…
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Employee Assistance Programs – An Important & Underutilized Benefit: A conversation with Mark Attridge, PhD.
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Historically, about 1 in 4 working adults in the United States met clinical criteria for having a behavioral health condition. The consequences of leaving anxiety, depression, alcohol, drugs, and other common behavioral disorders unidentified and untreated have negative impacts in several areas relevant to employers. These problems influence absent…
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Ep 101: Calibrating Periodontal Care with Rachel Wall
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Full show notes/links on the podcast home page! https://nobodytoldmethat.libsyn.com Rachel Wall is back on the podcast to share more periodontal wisdom! For 2023 she turned parts of Inspired Hygiene’s coaching into a Perio Protocol Online Bootcamp. I love a good deep dive! Periodontal programs will need real attention in the coming year. You won’t …
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The Power of Strong Ties at Work: A conversation with Art Markman
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There are many reasons driving employee disengagement and departures these days. The latest episode aims to shed light on how to address one of the drivers – lack of connection. My guest, Art Markman and I explore the difference between family, neighbors and strangers – how you treat them and what you expect from them and what we can learn from the…
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Lessons on Leadership, Diversity and Grit From the Life of Jim Thorpe
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Guest: David Maraniss, Pulitzer Prize-winning author of Path Lit by Lightning: The Life of Jim Thorpe In this episode of the HR Break Room® podcast, host Morgan Beard sits down with Pulitzer Prize-winning author David Maraniss to discuss Oklahoma native, athlete and sports legend Jim Thorpe. Maraniss shares insights on workplace leadership, inclusi…
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A Cure For the Common Company: A conversation with Richard Safeer, MD
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Dr. Richard Safeer leads the employee health and well-being initiative, Healthy at Hopkins at Johns Hopkins Medicine. He also advises the institution on matters related to health plan benefits, occupational health and the employee assistance program. He has published many journal articles and regularly speaks on employee health and wellbeing, in pa…
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Secret Ingredients: Mindset, Diversity and Entrepreneurship With Candace Nelson
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Guest: Candace Nelson, author and founder of Sprinkles Cupcakes Candace Nelson, entrepreneur, author and founder of Sprinkles Cupcakes, makes her first visit to the HR Break Room® podcast. From a self-made pastry chef to a permanent judging spot on Food Network’s Cupcake Wars, Candace Nelson has rewritten the recipe on turning a passion into a succ…
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Ep 100: Question 2, Debridement and A Spot of Gratitude
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CORRECTION: Thanks to Dr. W for letting me know that local factors are plaque and calculus. I had localized in my head. Sorry for the confusion! On Election Day, Question #2 in Massachusetts easily passed. Medical loss ratio (MLR) is a hot topic right now but what is it and will the bill have the desired effect on the market? Time will tell. Debrid…
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The Consequences of Payroll Errors: How They Disrupt Employees’ Lives (and How Beti® Prevents Them)
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Guests: Christie Schmidt, manager of HRIS, and Sarah Johnson, payroll supervisor What if there were a way to fix a problem before it became a problem? Paycom’s Beti guides employees to do just that. With Beti, employees find and fix potential problems ahead of unpleasant payday surprises. Christie Schmidt, Paycom’s manager of HRIS, and Sarah Johnso…
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Growing Pains: Compliance and Scalability With AJ Griffin
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Guest: AJ Griffin, Paycom’s director of government and community affairs An expanding company brings excitement, hope and, of course, growing pains. AJ Griffin, Paycom’s director of government and community affairs, joins host Morgan Beard to discuss the obstacles a business faces as it grows. In this episode of HR Break Room®, Griffin explains: th…
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